Tuyen Lam Lake, Zone VII.2, Phuong 4, Dalat, Lam Dong Province, VietnamView Hotel Details
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Dalat Edensee Lake Resort & Spa Guest Reviews
4.2/5
Very Good
72 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.3
Cleanliness4.2
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All reviews(72)
Positive reviews(67)
Reviews with photos/video(31)
Awesome stay(26)
Friendly staff(21)
Offers pick-up/drop-offs(10)
Delicious breakfast(10)
Loved the view(9)
Awesome rooms(9)
Classy environment(7)
Surrounding area inconvenient(6)
Negative reviews(5)
Anonymous User
Superior Garden View Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Lovely place with peacock and deer around. Air is good. Room was spacious and comfortable with complete
Amenities.
Response from Property: Dear our valued guest,Greetings from Dalat Edensee Resort Lake & Spa.Thank you for taking the time to share your recent experience in Dalat Edensee Resort Lake & Spa and for giving us good feedback. We are expecting to welcome you back to our resort next time you will travel to DaLat City - please let me know if we can assist with booking and arrangements.Kind Regards,Customer Service
Anonymous User
Deluxe Building Garden View Room
Stayed in Nov 2024
Couples
19 review
3.5/5
Posted on Dec 17, 2024
A classical dame that needs a lot of maintenance. The breakfast offers a wide variety of choices. The room furniture is outdated and the bed is out of support. The fresh air and environment is good. The staffs are friendly.
Response from Property: Dear our valued guest,Thank you for choosing to stay at the Dalat Edensee Lake Resort & Spa and sharing your recent experience with us. We are humbled to acknowledge and appreciate your recent stay here at our resort. At Dalat Edensee, we always strive to deliver memorable experiences for our guests and pride ourselves on delivering these upon experiences and perspectives that we offer each of our guests. As such, we thank you greatly for the constructive feedback given in order to aid us in the nonstop strive to improve our offering and service levels. Please be assured that we will be sure to address your feedback in order to ensure our high levels of service are always met upon your return to the resort. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. We will take this opportunity to serve you our best. Warmest regards,Customer Service
Guest User
Deluxe Building Garden View Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Clean, free shuttle service, excellent service.. Peacocks at outdoors are amazing
Response from Property: Dear our valued guest,Many thanks for choosing Dalat Edensee Lake Resort & Spa and sharing your recent experience with us! We always strive to deliver a memorable stay experience for our guests. Besides, we genuinely took note for your feedback on our service, and our team will take it wholeheartedly for future improvements. Once again, thank you for choosing us for your vacation . We hope to have the opportunity of seeing you again in the nearest future. Warmest regards, Dalat Edensee Lake Resort & SpaCustomer Service
MR ZHENG
Larose Master 2 bedrooms
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 21, 2024
oookkkkk
Response from Property: Dear Mr Zheng,Greetings from Dalat Edensee Resort Lake & Spa.Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Dalat Edensee Lake Resort & SpaCustomer Service
tomcsvan
Luxury Room with Partial Lake View
Stayed in Dec 2023
Couples
9 review
4.7/5
Amazing
Posted on Jan 23, 2024
My stay at Edensee Resort was a delightful escape into nature's beauty. The mesmerizing scenery and top-notch service created a serene atmosphere, making it a memorable experience. However, the charm of the resort was slightly tempered by the aging appearance of my room, hinting at the need for a refreshing update to fully align with the overall excellence of Edensee
Response from Property: Dear our valued guest, Thank you for staying at Dalat Edensee Lake Resort & Spa. We are delighted you had an enjoyable stay with us. We believe you've enjoyed our excellent services at Dalat Edensee Lake Resort & Spa. We are looking forward to welcoming you again. Please do not hesitate to contact us during your next visit.Regards,Customer Service Team
Guest User
Superior Garden View Room
Stayed in Apr 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jun 3, 2024
A gem stay by the lake. Beautiful views of river with boats to ride in and pine trees outside rooms.
Resort was very clean and staff were very helpful and welcoming. Exceptional stay here.
Breakfast was hearty with a wide we range of international food. Best of all was the back to nature feel with deers and peacocks roaming the place.
Response from Property: Dear Sir/madam, Greetings from Dalat Edensee Resort Lake & Spa.It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Dalat Edensee Lake Resort & Spa. We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such ours stunning paradise. Your feedbacks are highly appreciated as a priceless motivation for our team to continuously thrive for the best quality of service. Once again, thank you for choosing us for your vacation . We hope to have the opportunity of seeing you again in the nearest future. Dalat Edensee Lake Resort & SpaCustomer Service Team
MANDEUK
Deluxe Building Garden View Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Nice view and air. Recommend for travelers to stay.
Response from Property: Dear Manguek,Greetings from Dalat Edensee Resort Lake & Spa.Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Dalat Edensee Lake Resort & SpaCustomer Service
Kristina2383
Larose Luxury Double Or Twin Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Great location and nature around
Response from Property: Dear our valued guest,We very much appreciate your comments regarding your stay at Dalat Edensee Lake Resort & Spa. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back to our Dalat Edensee in the nearest future.Best regards,Customer Service
Guest User
Luxury Room with Partial Lake View
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 10, 2023
Nice and relaxing resort, free shuttle bus provided to town. Spa and massage are not recommended and are very expensive. Morning breakfast is good.
Response from Property: Dear Sir/Madam,Thank you so much for taking the time to leave a review of your recent stay at the resort, we are delighted to see that you enjoyed your time with us, and we hope you will take the time to come and visit us again soon! Sincerely,Customer Care Dept.
ElianaJT
Junior Suite with Lake View
Stayed in Jul 2024
Family
3 review
4.0/5
Very Good
Posted on Sep 3, 2024
Limited choice for BF. More for local taste.
Response from Property: Dear Eliana, Greetings from Dalat Edensee Resort Lake & Spa.It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Dalat Edensee Lake Resort & Spa. We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such ours stunning paradise. Your feedbacks are highly appreciated as a priceless motivation for our team to continuously thrive for the best quality of service. Once again, thank you for choosing us for your vacation . We hope to have the opportunity of seeing you again in the nearest future. Warmest regards,Dalat Edensee Lake Resort & SpaCustomer Service
Binh N
Superior Garden View Room
Stayed in Oct 2023
Couples
13 review
5.0/5
Outstanding
Posted on Nov 15, 2023
Greatest resort and spa in Dalat. This is truly 5 stars hotel with the best, friendly, and professional customer services. We had a excellent breakfast buffet with a variety of Western and Asian cuisine to choose. The resort set up a lot of activities that made us feel comfortable and landscaping is resembling of Switzerland in Southeast Asia.
Response from Property: Dear Mr Binh N, Thank you so much for the good rating. We believe you've enjoyed our excellent services at Dalat Edensee Lake Resort & Spa. We hope to be your chosen place to provide our professional services to you every time you come to Dalat- the romantic and stunning place in Vietnam . On behalf of the Edensee team, Customer Service Team
Anonymous User
Luxury Room with Partial Lake View
Stayed in May 2023
Travel with friends
6 review
3.7/5
Posted on Aug 13, 2023
Good trip
Response from Property: Dear Sir/Madam,Thank you for staying at Dalat Edensee Lake Resort & Spa. We are delighted you had an enjoyable stay with us. We are deeply concerned to read your comment, Guest valuable feedback is very important to us to develop our service. We hope you will back again in the nearest vacation.Regards,Customer Service Dept.
Response from Property: Dear Sir/Madam, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Dalat Edensee Lake Resort & Spa. We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such ours stunning paradise. Besides, we genuinely took note for your feedback on our service and our team will take it wholeheartedly for future improvements. Your feedbacks are highly appreciated as a priceless motivation for our team to continuously thrive for the best quality of service. Once again, thank you for choosing us for your vacation . We hope to have the opportunity of seeing you again in the nearest future. Warm regards,Customer Care Department
Guest User
Junior Suite with Lake View
Stayed in Feb 2023
Couples
3 review
5.0/5
Outstanding
Posted on Apr 27, 2023
As a guest at Edensee Resort, I can confidently say that it is an exceptional hotel that truly exceeded my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. The staff was friendly, accommodating, and always went out of their way to ensure my stay was as comfortable as possible.
The resort itself is stunningly beautiful, surrounded by lush greenery and overlooking a serene lake. The rooms were spacious, immaculately clean, and tastefully decorated. My room had a balcony with a breathtaking view of the lake and the surrounding mountains, which made for a perfect spot to relax and unwind.
The resort's facilities were also impressive, with a range of activities and amenities to suit every taste. I enjoyed a relaxing swim in the outdoor pool, followed by a rejuvenating massage at the spa. The gym was well-equipped, and I appreciated the option to stay active even while on vacation.
The food at the resort was also exceptional, with a diverse selection of dishes to choose from. I especially enjoyed the breakfast buffet, which had a wide variety of fresh and delicious options.
Overall, my experience at Edensee Resort was nothing short of fantastic. The combination of stunning natural surroundings, comfortable accommodations, friendly staff, and excellent facilities made for an unforgettable stay. I would highly recommend this resort to anyone looking for a luxurious and relaxing getaway.
Response from Property: Dear our valued guest,We're truly grateful to hear that you had an enjoyable and pleasant experience while staying with us. It’s an honor to find that the immersive service and the warm Vietnamese hospitality of our team made a wonderful difference to your visit. Once again, thank you so much for choosing and sharing your experience with us. We hope to have the opportunity of welcoming you back to our hotel in the nearest future. With warm regards,Customer ServiceDalat Edensee Lake Resort& Spa
THEIN C.
Junior Suite with Garden View
Stayed in Jan 2023
Couples
3 review
2.0/5
Posted on Feb 12, 2023
My second visit but very disappointed with this 5 stars hotel. Staffs cannot speak english bad services bad breakfast. Group vietnamese so annoyed make loud noise. Service totally drop and should be 3 stars max.
Response from Property: Dear Sir/Madam,Greeting from Dalat Edensee resort. We highly appreciate your valued recommendation and so thank you for taking the time to share your experiences with us. Please allow us to sincerely apologize for the several missed opportunities during your stay. We have shared your comments with the appropriate hotel teams to ensure these concerns are corrected moving forward We sincerely appreciate your loyalty and will look forward to your return again and again. Wish you and your family health, success and happiness. Best regards, Hotel Management