H10 Ocean Suites

We stayed for 11 nights from August into September. The hotel is very clean throughout. Always a good choice at the buffet restaurant. We liked using the pool snack bar at lunchtimes, ordered food and table service. Our visit to the italian restaurant was thoroughly enjoyable too. Although, we didn't have much choice of times as we weren't told clearly at check in how to book this, but we ate late anyway so wasn't a huge problem. The beginning of our holiday saw towels on sunbeds extremely early. The staff did take them off but still not a great experience. However, once the hotel quietened down (kids returning the schools in the UK), it was so much better. We went to the pool when ready and always got a sunbed without any hassles. The staff were very friendly and attentive. They all work extremely hard. Jose at the terrace bar was always very pleasant, even late in the evening. The evening entertainment could have been on a little longer in my opinion, as it was sometimes only 45 minutes, then you had to leave that area as it closed, which at times was only 10.15pm, so we moved to the terrace bar. I do feel a little low level music would be nice in the terrace bar and at the quieter (more adults) poolside. I travelled with my sister and we were given a first floor room. This was a problem for us as there were no ramps or lifts to it. We both have health issues with our backs, so reluctant to carry a 22kg suitcase up 16 steps on arrival. The reception staff said they couldn't help until checked all the guests in for arrival (another 4 families), it was nearly midnight so we didn't want to wait. Thankfully, a very lovely young couple assisted and carried both cases up to our room. Thank you, whoever you are! Rooms have plenty of storage, again lovely and clean. The shower leaked under the sink cabinet due to the door fitting, had to put the floor towel folded at the side to stop the floor being flooded each time. Overall given a 5, although a few minor gripes, we had a thoroughly enjoyable stay and would recommend/return!