Guest User
September 26, 2024
When we arrived at our room, the air conditioning was not working properly. It was hot and uncomfortable. The room is very tiny, no room to move around, especially with 3 people in the room. There were 3 of us women, and only received 2 bottles of complimentary water. Again, I reiterate that there were 3 of us. I asked for 3 bottles to the front desk, and was told that they can only give me 2 as complimentary. That is BS!! One of the days, housekeeping only made up one of our beds, and left the second bed unmade. I mean, really??? I complained about that to the front desk, and was told that if I have anything on the bed, they will not make the bed. Again, BS!! And there was nothing on the bed that impeded her from making the bed. Then we went to the pool on Sunday morning, and there were NO CLEAN towels at all on the racks, there was tons of garbage strewn all over the pool area. This was at 9 am. You would think that at that time, maintenance would have cleaned up all that garbage, and had clean towels out. Disgusting!! In short, I WILL NEVER STAY THERE AGAIN!! And I will write this review on Google as well to warn the rest of the people away from your hotel. Clean up your act, or you will lose any customers at all.