Abitta Boutique Hotel, Ascend Hotel Collection

Even though the ambience and aesthetics are quite pleasing at Ábitta I would never return to this hotel or any of their affiliated hotels. My discovery of a dirty shower upon checking in, with strands of hair (not belonging to myself or anyone in my family) put a stain on my first trip to PR. After checking in at approximately 5.15pm on 01/22/25 we went up to our room, Room 302, to change and then head right back out to begin our vacation/birthday celebrations. We decided to shower and were met with a very disgusting sight which completely grossed out my wife and kid. I had to wash someone else’s hair off the walls to be able to use the shower (see pictures attached). In addition to the aforementioned issue, two more issues arose afterwards: 1. Two roaches were found in our room. 2. The bath water was not flowing properly and was forming a pool when showering. Seems like they never cleaned up after the last guests and simply gave me the keys to a dirty room. Spoke to their front desk who promised to inform management but to date no one has reached out even once in any capacity. I have sent at least four emails to them with not even a reply. It’s been 5 days. Please do not stay here!!!!!

Although first impressions look great, as soon as you get to the sometimes operational elevators it’s all downhill. The we’re absolutely filthy, then the hallways reeked of mold and felt damp. Once in our first room we noticed it wasn’t cleaned at all, the floors with black with dirt and even an alarm clock next to the bed was covered in dust. We were then moved to a new room, and even though the floor was mopped there was obvious issues. The air confirmed unit was installed in the wall with large cracks and openings to outside. There was mold all over the curtains, and gunk all over the walls, mirrors and light switches. We found bugs several times and I thank god I had Lysol spray. The bathroom was completely rusted everywhere and the fridge The outdoor “pool” was incredibly tiny and very worn down as well as the seating. I will say the staff and everyone we interacted with were lovely and although the attached restaurant was delicious be prepared to wait beyond “island time” , we’re talking half an hour for just a coffee with almost no other customers there.

Nice hotel but the rooms are small. We had a double bed. It was clean and the staff was amazing. It used to be the comfort inn now is called Abitta boutique hotel. They are merging the next building with this hotel. That building has the balcony. It is in a perfect location near everything. We had their breakfast It was delicious. I would stay their again.

Due to a cancelled flight out of the nearby San Juan airport, I quickly selected this hotel without much research for an overnight stay due to its proximity to the airport (＜5 miles) and the fact that it had a restaurant. We were exhausted after spending many hours at the airport trying to get our flights rebooked and were dismayed to learn that the restaurant isn't actually open on Mondays. We did have breakfast there the next morning and it was a hearty and tasty meal. The reason for the $40 mandatory "fee" was not explained. Proximity to the beach is good, just a short walk away. We did not partake of any of the other amenities because we were there for just 1 night. The elevators are ancient and a weird sloping floor just before the elevators caused a wheel on my luggage to get caught in the gap which was quite an ordeal to overcome. One of the 2 elevators wasn't working at all. The room was rather shabby with chipped furniture, beds that creaked and squeaked very loudly, stained, gritty flooring, a coffeemaker that didn't work and no hair dryer. The pictures misrepresent the condition of this hotel. Had I taken my usual care in selecting hotels by reading numerous reviews, I wouldn't have chosen this one, but it was okay in a pinch, and we actually slept well after a long, exhausting day.

Ill start this by saying I stay at a lot of hotels for business-with most of the name hotels(Marriott,Hilton,IG,etc)..Decided to try this boutique hotel in Condado..First the good..most of the staff were very nice. Hotel is fairly convenient to the beach(about a 10 minute walk through city streets but not a hard walk so this was a plus. They do provided umbrellas, lounge chairs and towels once you find their spot on the beach. Our stay was in the middle of the San Sebastian festival so there were a lot of people all over the place. Surprisingly the hotel was full but the room was pretty quiet-maybe we got lucky! There is very limited on street parking but most likely you will be using their valet service($25 per day)..this was pretty convenient-car was brought up promptly. It is an Uber ride or a 10 min car ride to Old San Juan, where all the fun is. Within walking distance of the hotel we found Tavola, not exactly a Puerto Rican restaurant but great Italian food and service was great-highly recommend. Now the not so good. They encourage you to eat at their restaurant and give you a daily credit to eat there depending on the length of your stay. We only ate breakfast there-food was ok-service very slow-we did have a major issue with one of their breakfast servers to the point of walking away from the table. Not a good look when the server comes after you in a combative way! The inside of the hotel (hallways, elevator, carpets, not in the best of shape-an older hotel renovated but in need of upkeep! In summary I would stay somewhere else-there are better choices-you never want the place you stay at to be the reason you wouldn't come back, but that clearly is how we all felt...