Kumara Serenoa by Lopesan Hotels

We had a great stay at this hotel. It’s in a nice, quiet location, small and friendly, which made it feel really welcoming. If we came back—and we’re already planning to—I’d definitely upgrade to All Inclusive Plus. With the standard All Inclusive, you don’t get bottled water in the room, only at the bar, and the bar itself doesn’t open until 11am, which feels a little late. The staff were extremely friendly and attentive, and the hotel itself is very clean and well maintained. It’s away from the busy Maspalomas area, but it’s only about £5 in a taxi to get there. The hotel also provides buses to two different locations, which is a great bonus. Food was good, though my partner prefers her meals piping hot and would have liked them a little warmer. The upstairs bar area could also be made more inviting in the evenings, as the seating is only outside. Entertainment was excellent, with great singers at night and some fabulous daytime shows—particularly the acrobats and violinists, which were amazing. The bar can get busy at times, but service was still good, and we never struggled to find a sun lounger. Some people mention the extra charge for changing beach towels, but as the money goes to charity, we didn’t mind. Late check-out is charged by the hour, which is worth noting. There’s also a handy little shop next to reception that has everything you might need, and taxis ordered through reception arrived within seconds. We also noticed there’s an adults-only area, but it’s only available if you book certain rooms. Overall, it was a lovely experience and we’d happily return!

This is a good 2 star!!! Only because of how clean and modern it is with a great pool area!! The food is not bad but it’s not good either it lacks imagination and choice and the temperature is always cold The service at the hotel is really bad, not because the staff are not working they all work hard it’s the lack of staff. Going for drinks at stages I counted 20 people waiting for drinks with one member of bar staff!! It lacks entertainment 2 hours a day not god enough.. and Sundays singing was awful. The rooms are really clean we have no tv in our bedroom there is in the sofa area but the way it’s positioned only one person can see it!!! Any other hotel you have a tv in the bedroom and the living room. I work over 100 hours a week i want to chill and waken up watching tv in bed .. il post the pics here. The beds are so uncomfortable 1 pillow each we had to ask for an extra pillow , the mattress is so Hard it’s really uncomfortable I reported to receptionist but he was grumpy and didn’t care!!! The cocktails are awful and the juice at breakfast is cheap not fresh.. The snacks are awful il show you a pic I’m in shock that lopesan hotels puts there name to this bad service and food It is the worse all inclusive package I’ve ever had!!

Outstanding vacation, superb service!! We wish to express our sincere thanks to the entire staff of this excellent hotel for their wonderful hospitality…… the warmth of our welcome was matched by the superb hospitality of each & every member of staff…. Nothing was too much trouble…… the reception staff provided assistance whenever necessary….. the cleanliness of the entire complex was matched by the restaurant staff, all of whom made us feel extremely welcome. It’s fair to say that if you’re wanting a relaxing break in a lovely environment then we would thoroughly recommend this little gem!! Keep maintaining the excellent standards you offer to your guests….. you should be very proud of what you have achieved!!

I am recuperating after a recent operation and was looking for a quiet hotel for relaxing - we had not been to Gran Canaria before. The hotel only has 140 rooms and is out on a limb and isolated from anywhere - but taxis are less than €8 to get you to Meloneras or Playa Ingles plus the hotel offers a daily free shuttle bus. Check in was quick, friendly and efficient we had booked Junior suite in Adult area and allocated room 324. We did pay for a safe which was about £20 for 10 days . You are given a card to open your room as well as the gate to the adult only area - we had to get it reset twice as it was temptermental- I think it’s wiped clear if kept near your mobile Room is log and narrow - with all facilities that you need - spacious bathroom , charging points by the bed . Tv has two English stations - not an issue as we are here to relax not watch Emmerdale or Bargain Hunt !! Each room has a coffee maker - but only 4 pods given - you have to buy additional - so we did bring a travel kettle with a stock of those 2in1 coffee. The room has limited storage , no storage next bed - link of the room like a balcony cabin on a cruise ship - you make use of what you have. There is so called fridge but really it’s only a cooler -you can keep 1 litre water bottles if left on their side . Housekeeping do a brill job each day . The hotel is exceptionally clean and all staff work really hard to keep it that way . We were all inclusive and found no issues with any meals - and the drinks were acceptable . There is a different menu each day. With only 140 rooms there is never an issue with getting a lounger by the pool - great you don’t have to do a 7:30 am run to blag your lounger . A sure sign that we are getting on - the music by the pool is low key - no Boom boom - there was also a very talented violinist one day which is different and was excellent . There is one member of animation team who is not in your face and puts on activities during the day . Entertainment during the evening is varied with different singers . We are a week in of 10 days and I understand that we can get a courtesy room on our last day to freshen up for our late evening flight. Only suggestion I can make is that there are water coolers available to fill water bottles - we bought our water from the small shop on site . So the hotel met our expectations - we had read previous posts but it was what the doctor ordered.