First disappointment: the hot tub. It's non-functional, just like the exercise room. It is front and center as you enter the building, a showpiece that they couldn't be bothered to maintain. The manager says they stopped offering it two years ago. Don't let the beautiful pictures of it fool you. We chose this hotel because of the views, which are good, but marred by the road between the hotel and the lake, but you have to get in somehow, right? If it was just that, I would have let it pass, but the management became combative with my companion when he "Expressed concerns with things not as they were presented". I was watching from the wings as a guy I've never seen get angry, abecome livid as he was told he was lying about seeing pictures online. Customer service was completely lacking. The room was musty, as if it hadn't been used in years. I was told it was likely just the AC not running in a while, but it was the carpet that smelled. The room has an exterior entrance, or should I say exit, because the door lock no longer accepts key cards. Worse than that, it doesn't work at all. If there was a fire in the hall, we would have had to climb out the window. Oh, the window, it just pushes to the side and doesn't even lock. I went down to do laundry; the machines were all "Out of Order". I bought a soda; the machine's refrigeration was also out of order but not labeled as such. I tried to put it in our fridge in the room. It was warmer inside than the room, which can't be healthy. Breakfast was disappointing. Everything was prepackaged. If you wanted coffee and cereal bars, you were in luck, as long as you didn't want decaf or tea. The only thing fresh was a bowl of fruit, so bruised and spoiling that it was no wonder it was still sitting there. Overall, it has the look of a rustic cabin inn, but really does give the impression they have ceased to care about upkeep. I've stayed in places like this that I would give 5 stars to, but I could not imagine anything less appealing than a place that doesn't care about their best amenities. For the positives, the beds were comfortable, and their was chairs and clean sheets and towels. They made an attempt to clean the bathroom and vacuum the carpets. Not much else I can say for the place. Even with that, it was 30% more expensive than the last place we stayed at on our trip. The only bright star of their staff we dealt with was the evening front desk woman.
