Junipine Resort

The location is beautiful and serene, with easy access to nature. The staff is friendly and accommodating. Guests enjoy comfortable beds and spacious rooms with amazing views, providing a relaxing environment.

Location is given, the amenities might be dated but are still well-kept. My family and I stayed in a bigger villa with 2 bedrooms. You can choose if you want forest-facing, or creek-facing. September is still quite a busy season around Sedona. Given this, the area is still quiet. We all had a good and comfortable sleep.

I am writing to formally express my disappointment and concern regarding our recent stay, which involved significant disruptions and safety issues. Originally, we had a confirmed reservation for a Unit with double beds and a hot tub, but due to last-minute maintenance, we were rebooked into Unit #3 for the first night king bed only and then moved to Unit #43 for the remaining two nights. We accepted this compromise under the condition that it included a hot tub and had to negotiate check-in and check-out times to accommodate pre-planned activities. Unfortunately, Unit #43 fell short of acceptable standards: The unit was poorly stocked. Two exterior door locks were broken, creating a serious safety concern. The hot tub, a key amenity influencing our choice, was non-functional for the second night. Although we reported these issues immediately, and the front desk made efforts to help, the problems were not resolved during our stay. We were offered $100 in compensation, which we feel does not adequately reflect the inconvenience, safety risks, and diminished quality of our experience. Furthermore, the lack of proper maintenance in Unit #43—particularly the broken locks—presents a clear liability and undermines guest security. This needs to be addressed urgently to prevent future incidents. We respectfully request: A more appropriate level of compensation for the disrupted stay and safety concerns. Confirmation that the necessary repairs, especially to the door locks, have been completed. On a positive note, the restaurant (food and service) was more than very good. Our server was great!