The Inn at Dromoland

We stayed for 5 nights in The Inn at Dromoland Sun-Fri and unfortunately we would not recommend to others. From check in on day 1 things got off to a bad start. The receptionist himself was most definitely checked out of his job and failed to answer questions or give us our required documentation- vouchers as part of our deal. I returned later that day and still didn't get them but a different receptionist the next morning gave them to me after saying to me I did get them! I wouldn't have been back twice looking for them. The lady kindly booked us in for the dinner and the pizza night that were part of our deal. She gave us an alternative option with the pizzas too which we appreciated. The initial appearance of the hotel is fine for a 3 star but unfortunately once you leave the main lobby and head to the bedrooms, it takes a dire turn. The carpets are the first thing you meet and "manky" would be a good description. Yes the hotel is well used but in need of serious maintenance and upgrading. I paid extra for a premium room that supposedly had a view of the golf course. We eventually saw it on Thurs after the hedges were cut! The premium room was such a let down. We were on the ground floor and looked out onto a green lawn and car park. We had zero privacy unless we closed the curtain as there was no voile blinds on the window. Numerous people were looking in..a lady walking her dogs, families out playing football, people in the carpark etc. Mould and mildew around the window was the first thing we noticed and 2 sunked double beds. The stopper in the sink kept jamming and we were told to use a spoon to tap it open by the man who came to fix it and also to connect the phone. The bedside lamp didn't work either and stains were evident on the shade. We paid extra for this "premium" room and there wasn't even a bottle of water or a biscuit! The standard was very poor. Breakfast was always good and the food in the bar was OK. Unfortunately for room service, the food was luke warm at best although a speedy service. Our inclusive meal as part of our deal was extremely poor. There was no red meat/ beef option. Chicken, fish and vegetarian curry were the main options. My chicken came solo on the plate, nothing that was advertised came with it. I had to ask staff if there was any veg or potato and she said she would see. Some luke warm veg arrived and no potatoes or gravy etc. The children's meal was OK. They even got mash! We were in and out in under an hour and it most certainly was not an enjoyable experience. Pizza night again highly disappointing. My son described the pepperoni pizza as cardboard and I certainly agreed. It was luke warm and stiff and dry. I also stressed no garlic bread and of course it landed. I definitely would not recommend the stay and food package. On a positive note, I highly commend the cleaning staff, young waiting staff, pool attendees and Play Inn staff. They were always friendly and courteous. The Play Inn itself

Went for lunch in the Gastro pub on Friday and dealt with a kind, young server named Aoife. Although she was all alone she was attentive with a smile. The poor thing definitely could have done with support. Fair play Aoife!

This hotel is overpriced for its value, myself and freind srayed in a double room, check in was good paidcwith card on arival, was on first floor, there was a burn mark on the bed covers, room was nice suze with good bathroom and shower. When we checked arrival letter with hotel detsils we were very surprised that breakfast was not included in the room price, if we wanted breakfast we had to pay an additional 17.50 each on top of 120 euro each gor the room,which is way over the top.

The hotel seems stuck in the past and could do with a bit of modernisation. My Room was clean the bed was fairly comfortable. They don’t supply an iron so be prepared have to go to the 1sr floor and use the integrated irons in the family room. I ate in the bar , staff were attentive and food was great.

Overall the hotel is tired but also seems that management are accepting of low standards in terms of physical maintenance and staff training standards. If the game was upped here on service especially in the food service areas it would be a reasonable place to stay. I am surprised that the Dromoland brand is used here dor what is on offer, its the forgotten child of the family. Suggest the managers get out of their offices for a day and clean the bedroom windows for a start.