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Jay Arce at the Winston-Salem Marriott butcher and bull bar is amazing! He is so welcoming and remembers everyone’s name and favorite drink from the first time he meets them. You will not be disappointed if Jay is helping you out! Actually, the entire crew at that restaurant and the bar is amazing and super personable. Always excellent service.

I needed a place close to the hospital and my daughters college for her surgery. Hawthorne was the closest to both, almost within walking distance to both. I reserved our room for our stay in advance, in which I received an early bird discount. We also received another discount since we were there for the main purpose of the hospital. Due to other circumstances, the day before we were to check in, I needed to check in a day early. They were very understanding and accommodating and still gave me the same rate. The day of her surgery, we realized that our room was not going to be as accessible as we thought, so we needed to change rooms. Again, Hawthorne was very understanding and accommodating and moved us into a more comfortable room for her with no questions asked. On day of check out, we needed a late check out due to having to wait on our transportation, and again, very understanding and accommodating, no questions asked. The entire staff from Check In all the way to Maintenance were AMAZING! They went above and beyond to meet our needs, help us with my daughter and her wheelchair, and made us feel so welcome. The room was spacious, extremely clean (the entire facility was immaculate), and the beds were very comfortable. The pool area was beautiful, although closed for the season. Due to Covid, they did not have the Continental Breakfast as listed on their website, but did have a ”Grab and Go” bag with coffee and afternoon tea in the lobby area.

This hotel has seen better days-such as back in 1995 perhaps. I've actually stayed here multiple times the last few months because of the location, but this last trip made me decide it's time to move on. I travel every week for work, and some things I look for are: cleanliness of course, soft pillows, decent towels, air conditioning that works, friendly people, walls that aren't paper thin, and rooms that aren't a hot mess. Pros: location, breakfast (though I've never had it), water pressure. Cons: Ever heard of the expression, ”lipstick on a pig?” This describes this hotel perfectly. You enter the lobby and it's beautiful-really is. Apparently they did a remodel. That's where the remodel ends. From the lobby, you enter the 3 elevators. All are nasty. They appear to be more like freight elevators, than elevators that are off a big beautiful lobby. They kind of smell, walls/floor are gross, and you get out of them and generally feel dirty. The rooms are circa 1995. Nothing is updated. Again, I have stayed here probably 5-6 times, so I have seen multiple rooms. The carpets are foul and fraying. The walls are stained up. The bathroom has super old faucets and sprayers, dirt in the corners, and the shower curtain/liner has seen way better days. My last room that finally made me decide to be a little crazy and stay elsewhere next time, had an air conditioning system that banged when it turned on, stayed on for a few minutes, then went off, and would bang again 30 minutes later. This room also had this phone whose picture I attached. All the buttons have been removed and it's filthy. The room I had before this one had an adjoining room. The door adjoining the 2 rooms was missing a lock and wasn't even flush against the wall (picture attached). I bring a door stopper with me on all my trips that I jammed up under this door-the only reason why I had kept the room and I was super tired. Anyway, I will stay at the Hampton a block away or the Courtyard my next trips. Just set your expectations correctly if you stay here.

There seems to be no uniform policy regarding room cleaning among the Bonvoys. So while most hotels around Hanes Mall Boulevard have returned to daily room cleaning, the Residency Inn has not done so. Our two-night stay provided no room cleaning and a receptionist was rude when we found that our room had not been serviced. Given previous reports of unsanitary conditions in this facility, we will no longer cater to this place. You should do the same.

We had an exceptional stay at the elegant Summit Street Inn. From the moment we made our reservation, the service was top-notch. Upon arrival, we were greeted with wine waiting in our room, setting the tone for a truly memorable stay. The check-in process was seamless and easy. The staff was not only professional but also warm and welcoming, offering excellent hospitality throughout our visit. The inn exudes charm and offers a beautiful and luxurious atmosphere. We highly recommend the Summit Street Inn to anyone seeking a refined and elegant experience.

My husband and I spent our anniversary weekend in Winston-Salem. We always stay at Hilton affiliated properties, so we booked for 2 nights at this property due to location and amenities. The staff was very friendly and helpful. The lobby and pool areas were extremely nice. We had a king junior suite, which was nice in size. The bed was super comfortable. Here are a few suggestions for improvement: the a/c unit was not in the “bedroom” part of the suite, so it got very hot laying in bed. The a/c unit is an older model…there was a wall thermostat but it didn’t work. The bathroom looked all new, but there was a ton of mold in the shower. Wallpaper was peeling of the walls in the hall. The carpet in the hallway on the first floor needed a serious cleaning. Would I come back, yes…but I do think this property needs to work on the details.

The place is inviting and beautiful, worth a visit. There was wonderful service and many complimentary items as well, such as breakfast, cheese and wine, and milk and cookies. Everything was very nice especially considering the age. What caught our attention most probably is that they have a cat, miss sally, who is just out and about, and is a sweet little surprise