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GGuest UserThe reception was good and it was very comfortable. Hotel facilities are excellent. It was nice to have coffee in the room. The location is very convenient.
SStay32427701536What a nice little hotel! We really enjoyed the comfort, design, quality, and cleanliness of the room and bathroom. Manager Anthony helped us with an issue with the HVAC in our room and couldn’t have been friendlier or more gracious. The continental breakfast was generous, and the space for it was wonderfully uncrowded. The attached restaurant’s menu sure looked good for dinner, although we didn’t have the opportunity to try it; that is on our list for next time. The Gould is perfectly located for a variety of Finger Lakes activities, and early Spring was the ideal time to visit, with mild temperatures, late-enough sunsets for long days of sightseeing, and no crowds anywhere. We can’t wait to return and will definitely stay at the Gould again!
Haven't been there in several years and we were a bit taken aback. One: Only one agent at the check-in made for a long wait. Two: No more complimentary Prosecco at check-in. Cost cutting measure, I guess. Three: Could not get an upgrade because that only can occur after 4 pm and we were checking in five minutes before that. What kind of policy is that?! We've always been able to upgrade in previous visits. But we did score an ”upgrade” - a room with a balcony. But the balcony was pretty sad -- only room for one chair and overlooked the parking lot. And the door to the balcony was unlocked when we got into the room! The toilet looked like it had been used after house cleaning -- urine everywhere! Disgusting. Needless to say, we were disappointed in our stay as it did not match the standard we experienced on previous stays.
JJackgangchenNo extra beds, small rooms. The bed is small, there is parking, no charge. The location is relatively biased and there are no restaurants or supermarkets around. The staff was welcoming, but the breakfast was not ideal. The hotel's grade is not high, the room is very humid, and the air conditioner should be lowered.
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