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Not going to lie, I was extremely disappointed in my stay. My husband and I travel every other weekend for my step son’s hockey. We normally stay at a Hilton, but I had points saved up for Best Western so thought we’d give this location a try. I called Best Western customer service directly to book, and reserved a room with a king bed AND a sofa bed (for my 10 year old step son). When we arrived, we were put in a room without a sofa bed. After going to the front desk, I was told that they didn’t have any other rooms available, but the nice gentleman brought us a roll away bed (looked and felt like it was from the 1920s). I was disappointed that we didn’t get the room that we booked, but the manager, who was just down right rude, kept telling me that I indeed did get the room I reserved because it had a kitchen, and they accommodated us with a roll away bed. I could care less about the kitchen, I needed the other bed for my child to sleep on, and whether we had the roll away bed that you “had to dig way out of storage for”, not getting the room we reserved is not accommodating or meeting the needs of the guests specific requests. I spoke with that same manager the next morning about getting my points back for the inconvenience and she responded with “well our rate for last night was $170 plus tax and you didn’t pay that because you used points and only had to pay $86, you could have paid the full rate”.That response alone is the reason I will never stay there again nor will I recommend it to others. I asked if I should contact customer service directly and she said “I don’t know what they will do for you, you got what you booked”. I’ve worked in hotels before, for 8 years as an AGM, and I know she has the ability to make it right. But, based on what I witnessed when I walked in, she’s probably reading this out loud laughing about this review and could care less. I may not have paid YOUR rate, but I used MY points that I had saved up from stays at your brand name corporate hotel and that response was beyond rude among other things. I can look past the giant cobwebs in the hotel room, and the holes in the foundation where the walls meet the ceiling, or the desperate need of updating needed within the hotel, but between the manager not really caring, and not getting the room I specifically reserved is extremely unprofessional and unacceptable. Thank god for the gentleman working at the front desk, he couldn’t apologize enough for the inconvenience and is the only reason why guests leave anything more than a 1 on the survey.

Service is general, room facilities are old, especially air conditioning, very old and some places are rusty. The pillow is small and there is no long pillow. The bathroom is relatively clean, the coffee machine is small but not very clean. The room is not 13 square meters, it is bigger. Breakfast is really average and there is too little to eat. When eating, the waiter sprayed cleaning agents on the table next to the table, and felt very uncomfortable and unhygienic.

I am a return customer to this hotel for about a year now. I have traveled through 25 states & we have yet to come across such an awesome staff! I have stayed solo as well as with both my children, and each time the staff has gone above and beyond. Brandy and her team are always extremely accommodating, they pay attention to detail, are welcoming, and make each and every visit pleasant. I have stayed at other hotels in the area, but once learning how efficient and kind the employees are at the comfort inn, we have not gone anywhere else. To the front desk, night auditor, the housekeeping, and even the breakfast attendants - you ALL keep us returning! Thank you for giving us a home away from home! Your exceptional hospitality and welcoming demeanor keeps us coming back! Thank you to each and everyone! - Jennifer, Jayedlyn, & Jaydrien