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A beautiful bulding, a splendid location with a calm and tranquil entourage. But: The hotel it’s not prepared for high season, food took ages, to be served, and almost everyday there was something missing on breakfast, due to sold out reasons. The worst FBM they choose to manage this hotel. If the restaurant it’s sold out for dinner, you will not have any chance to get food until 22:30, and the menu at that hour it’s resumed to 3 different types of toasts, that happen to me and my family. We arrive at 20:30 and we where starving, and they refuse to serve food until 22:30, after a bit of reclamation different food from a snack menu was offered. On one of the busiest days in the hotel, the pool bar was closed. It was bank holiday, and the hotel was full. It was a mess to get some food. The rooms are clean, and they are in old monastery rooms. Ours was a mess. We asked for two complementary beds, the most discomfortable ever seen. The room door did not work at all, at front desk they told us, they were expecting a new one. The door didn’t close unless with a key, We asked for an extra key, something normal for 4PAX in the same room, it did work, but only to open not to close from the inside. The bath room with beautiful local marble from the region, it was impossible to take a shower with get a bump in the head, resulting from the falling of the shower from its wall holder. They fixed it by reducing the water pressure, but from that moment on, it was impossible to regulate the water temperature. The cleaning team never left the enough toilet paper, almost every day we need to call for more. Finally the extra beds that I payed for my kids were with a thin mattress and a falling apart estruture with springs getting loose, and a sofa bed also falling apart, that we need to fix every day. One day we arrived lately and found the room door completely open, some one from the cleaning staff, left the door open after cleaning the room, lucky nothing was missing. At the end as compensation they offer a day of one extra bed, around 2,5% discount. The personal at the front desk were always very friendly, collaborative and sympathetic with us and all the events, that happen with us during the stay. It’s not enough being beautiful wen you’re are not efficient or even haven’t the conditions to receive your guests in conformity with the price you demand.

despite arriving late i was met by a friendly and knowledgeable member of staff,there's no doubt this hotel is decorated to a very high standard,the lounge area was a very relaxing place to rest ones bones after a day sight seeing.my room was large,very clean and very quiet at night which is important to me.as others have mentioned there is marble everywhere and it is hard not to be impressed.add a very good restaurant on next door with a good menu and wine list then this lovely place has got so much going for it. a big thanks to all the staff i spoke with including in the restaurant who were all friendly especially the lovely teresa.

Beautifully furnished in rustic style befitting the old convent building, with good quality heavy fabrics. Our room 105 had a large double bed in a sunken area with ensuite and mezzanine above. The breakfast buffet was amazing, so much choice. Unfortunately the restaurant wasn't open in the evenings we were there (only weekends in March) but we found a great local restaurant nearby (O Safari). Very helpful staff. Only complaints were some road noise at night and the bath taps and plug didn't work well, though fine for a shower.