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The location is good, the front desk is full of Spanish, the lobby and the room are a bit strange!

Located 5 minutes away from downtown Monterrey and right by a medical center, this hotel has a lot to offer. I was here for an eye exam and it was such a convenience staying right next to the center. Instead of going out for something to eat, I was able to Uber Eats the food to the hotel. Front desk is very accommodating and friendly. Room is clean. I would definitely stay again!

I asked to go to the Cd. de Monterrey, N.L. through my son's Visa and host me in this hotel that the truth is at a quarter of the U.S. Secretariat for Foreign Relations; The hotel is very comfortable, the rooms are very clean and has a restaurant that as guest includes a American-style breakfast, well can complement**** for a very affordable cost, a strong dish for breakfast. The staff in general are very educated and friendly, check-in very fast. Something to improve would be that they put in the bathroom, as they do in most hotels, a bottle of cream because they only provide shampoo and soap and for people who in some way travel lightly through the stay and stay. The airport regulations for the transport of liquids, as we cannot carry everything we need for our personal toilet and something else too, should provide a TV channel guide in the room, The hotel is very comfortable and very comfortable, and it is very comfortable and comfortable.

I chose this hotel while processing my visa in Monterrey and found it very convenient due to its proximity to the mall, the embassy and downtown (and hospital if you had an emergency). Traffic could be bad going back to the hotel ONLY if your driver doesn't know the right way, which is to go straight instead of turning right at that junction (ave san jeronimo i think). 1 out of 5 ubers we rode turned right...and it was a loong wait indeed. Our room was clean and quiet, the beds soft, the internet fast and we had a safe and ref inside the room. The breakfast had good variety - and the omelette was superb. Patricia in the front desk was very helpful, and even provided help when I forgot something after I've already checked out. The area was very safe, and we walked freely even during the night. I didn't get a chance to go to the gym nor the pool. Overall a relaxing stay.

Went in for one night only attending a business talk in Monterrey. Rooms are available starting 15:00 so I had to wait / work since 10:00 at the lobby that had no A/C and roasting at 35ºC plus 70% humidity.. At the lobby most of the electric outlets are non functional so I requested an extension I could use to connect my hardware and the only one they had wasn’t working either. No options so had to walk 3 blocks to buy one out of my own pocket. The front desk staff does very little to help ar make things easier. All answers start with a “no”. Once room was available I couldn’t take of my shoes off and walk bare footed as the floor was dirty with some kind of gummy thing over it. Bedding was OK and also the A/C but towels were very worn-out. Was informed that lobby level cafeteria was 24 hour service. Not true, on Friday morning checking out at 05:00 it was not available. An extra detail, the pavement on the street curbside is being rebuilt and it’s messy and dangerous to walk and no warning or easy path enabled. Counter Will let my client and his travel agency know about this.

The first time I went to check in, the location was in the center of the city, and the surrounding area was very prosperous. There were shopping malls nearby, shopping nearby and business meals were all satisfied.

This is a nice e hotel, with a great interior design, and very comfortable spaces. Located in Valley Oriente mall in San Pedro, NL, its a great option if you are visiting Monterrey, as is conveniently located and in a very secure area. There are plenty of dinner options nearby, and the site restaurant and bar are good options as well. The only but i see in the room design is that the water closet is not completely enclosed.

Live Aqua took a bit to get used to two receptions, one road side and one on the 18th floor, but at both a good welcome. Room looked great and well appointed, the Molton Brown toiletries, full mini bar, good size bed, nice linen, dressing gowns etc remote control curtains, The only problem Awas the wet room! After a shower the water didn’t drain away, it pooled around the bottom of the bath and the blinds and curtains, leaving for much of our stay a flooded and at times unusable wet room. On notifying reception, the drain was ‘looked at’ but the issue was not rectified. We had breakfast one morning in the hotel and whilst the food was good , unfortunately the same can’t be said for the service. We were not advised how the breakfast system worked, and when I went to take some toast from the open hot counter I was shouted at by a waitress “ have you ordered toast?” He we been told that toast, or anything else had to be ordered then I would have known!!! Considering the amount of staff on the floor and the star rating of Live Aqua, the standard of service we experienced in the restaurant was disappointing. Would I stay again? Unlikely.

We arrived late at night and did not realize what part of Monterrey we were staying in. Instantly we were impressed with the hotel. The staff was accommodating and extremely friendly. Even past midnight on a Wednesday, someone that spoke English was working the desk which made check-on a breeze. When we woke up in the morning and opened the drapes, it was floor to ceiling windows facing south and an amazing view of the mountain range. Not only that, we were in the most cosmopolitan area of the city. There are tons of restaurants, bars, a massive mall, all within walking distance. We ate breakfast every morning at 1856, the on-premises restaurant. It was amazing. Yes, a buffet but one that was top notch and enough choices to make anyone happy. The pasole on Saturday was perfect. The various salsas were great and the pastries were very local and tasty. I believe that 1856 becomes a steak restaurant at night but we were busy exploring the city. The staff was great, rooms were always cleaned. For Americans that don't speak Spanish - there was one English channel on the TV, I think Fox News or CNN and then one sub-titled channel that showed movies and FX shows. Uber was extremely quick when we called. The location was great. Maybe 30 minutes to the mountains to hike, horseback or boating, or a five minute walk to any type of retail you want. I would stay here every time we visit Monterrey as the experience was completely awesome.

Very good and warm service made me feel warm in a strange city. Most of the staff of the hotel speak English. Even if they don't speak it, they will call English speakers to help. The restaurant upstairs is cheap and delicious. The scenery is also good. The room is very clean. I will clean the hotel every day. It's also very lively downstairs and nearby. Very recommended!!