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Brilliant find and place to stay. Booked room 7 and wonderful sea view 🪟 looking across at the Pier. I followed the instructions received via email and checked in online prior. Day before then received instructions how to obtain key. The room was nice and clean and had mini fridge also. The windows as commented before only partially open so may be hot in peak summer but there was a fan in the room. We parked for free on the spacious marine street parade just few mins walk away. Enjoyed fantastic Italian by the hotel and loved the seascape views. We will be back

The most relaxing stay! Was greeted on reception by Tricia who was wonderful, as it was my wife and I’s first wedding anniversary she gave us a couple of complimentary drinks vouchers which was a lovely touch. The room was beautiful, very clean. The only minor fault to point out was there was a glass which still had lipstick on it, not a huge deal to us though. The pool/jacuzzi were lovely and weren’t overly busy even at 6pm. Would’ve happily stayed in the pool all day! We had food in the restaurant in the evening which again, we couldn’t fault. Krish made the most beautiful margaritas that were up there with the best I’ve ever had! Service was great and there wasn’t a wait for anything. Thoroughly enjoyed our stay and we can’t wait to come back. The staff are an absolute credit to the company and hotel!

I’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed. The bathrooms had gorgeous jacuzzi baths and stone basins. The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange. The staff here are very friendly and go out of their way to ensure you have the best stay. Can’t wait to go back.

Front of desk always very pleasant and only too wiling to help with anything. Rooms were clean & comfortable Restaurant in evening good and Breakfast definitely recommended Some unexpected / unwanted entertainment in the bar dealt with by staff very quickly

My mum and I had a wonderful time staying here! We were given adjoining rooms and it was so lovely to be able to pop in and see each other, whilst also having our own lovely space to stay in! It was a great location, had more than we even thought we needed but it made the visit so comfortable and nice for us!

The hotel was lovely and clean and the room was just what we needed after a long day of travelling. It would have been nicer if we had a bath In the room but that is just personal preference. It was clean and tidy and we had tea and coffee making facilities in the room. We were only a twenty minute walk from town a perfect distance to walk into town and walk back safely the route is well lit and pretty straight forward. The breakfast was fantastic and it is served overlooking the bay so a lovely morning view. The breakfast was buffet and we had multiple trips up and down to enjoy all the food. Our favourite was the pancake machine with the strawberry jam it was delicious.

Wasn't great mostly due to the fact that you had Taxi drivers outside beeping horns all hours of the night. People fighting and shouting outside the hotel. As well as the Fire alarm going off at about 10:40pm. I had to check out by 04:50 Am to catch a train and I didn't get to sleep until about 2:30am This hotel is however right next to Cardiff Central Station so perfect for Travelling by train. Which is why I booked here. After explaining my stay to reception I asked for a bottle of water for my travels and it was given to me complimentary which I really appreciated. The hotel Staff were polite and welcoming, however and the room was quite clean. TV didn't work however which is a shame.