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The manager was helpful and friendly l. He booked taxis for work and saved my food in the fridge for next day. Neat and warm place , very authentic and serene atmosphere in surroundings Worth the stay for a memorable experience .

Stayed for one night, rented out four rooms for a reasonable price considering the location and quality. Staff was extremely kind, food was amazing, rooms were very cute and maintained the original vibe of the older building while having very modern bathrooms. Everything was in working order and it seemed like every small detail was thought of. Our rooms had working tvs, fans, and comfortable bedding and the bathrooms had heated towel racks and shower toiletries. The stay was overall very enjoyable and I would definitely come again. :)

Needs attention as it is run down and not the lovely grand hotel you expect from the outside (how it used to be)and I appreciate this is a small city hotel but very expensive for a room without breakfast the decor is tatty and although it is a 100 % no smoking hotel the corridors near our room smelt of smoke Car parking was a nightmare with limited space ( all full) and because we arrived after 8p/m the multi storey was closed and the nearest car park was short stay only the very helpful lady in reception let us park in a staff area but you have to pay The room was clean and tidy and bed was comfortable Papers were said to be included in room price but you had to go to reception to pick one up and there were only independent papers no choice of any others There must have been a large party on as breakfast was laid up in the reception/foyer area which wasn’t very nice Such a shame this hotel needs some love really disappointed that Mercure have let it get so run down

Lovely hotel. Stayed overnight after a ladies day trip to Salisbury races. The bar shuts at 11pm so not able to get a drink when we got back and no room service which is a bit disappointing, but there is a bar and lovely outside terrace and garden which was open earlier on in the day. Stylish, comfy rooms and bathrooms and a lovely choice for breakfast, although £15 extra which on top of a £200 nightly stay I think should have been included. Overall a lovely place to stay and would return.

think long and hard before booking this accommodation, firstly location is great as are the lady,s on reception. we were aloud to prebook the disabled parking onsite , which was good but there it ends. on arrival the manager gary was in reception and my wife and i ( she walks with a stick) checked in (we are in our late seventies) gary gave us room 404 ,small with sloping ceilings and small window that could not be fully opened, the ensuite was small with a loo you could just fit into, loo only flushed after several attempts and the room lock was of the same ilk, but the main concern was the storage of furniture and large blue bags of what looked like linen in a fire escape staircase, we had booked 2 nights but only stayed for one. gary when we spoke to him about these shortcomings said we did not request a disabled room(booking a disabled space assumes a person has a disability) and the other items were all working fine, so be warned if you have a disability and are nearly 80 you to might end up in a 4th floor room of the type we were given.

The room is clean and comfortable. The light is sufficient, the room is large and moderate The front desk service is good, kind and courteous Good soundproofing of the room Hotel location is about 15-20 minutes walk from the train station Shops/convenience stores nearby

I had previously booked a cricket court hotel and could not stay due to room restrictions. I temporarily rebooked this hotel. Although the cricket court hotel agreed to cancel, I still charged 80 pounds a day for my room. Houses from the past, designed very warm, the courtyard has characteristics, the rooms are comfortable, will stay again in the future