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What a lovely hotel. All the staff we met were friendly and helpful, nothing was too much trouble. The hotel itself is beautiful and well maintained. We had a large room with a balcony, sitting area, plenty of storage, separate W.C and a decent sized bathroom with bath/overhead shower. There is a decent sized swimming pool with jacuzzi and also a spa area with sauna and steam room. We didn't try any spa treatments. For meals there were 3 separate restaurants all of which served great food. We could never manage to eat 3 courses although they were included in the room. The bar area is lovely with plenty of seating and good service, a great place to relax after a hard day skiing.The hotel itself is located at the foot of the ski slopes almost adjacent to a fast modern chairlift and a telecabin lift. you are able to ski almost back to the hotel, only a small road to cross. My only negative comment, and it is very minor, is that the ski lockers are a little small. I would love to return to this hotel for another holiday. Thank you to all the staff for making our holiday very enjoyable.

Nous avons séjourné pour la deuxième fois avec nos grands enfants. Très bien situé dans Cluses. A 15min des premières pistes. Hôtel très très propre, avec tout le confort nécessaire, tenu par un couple adorable. PDJ très bien. Très bon rapport qualité/prix. A privilégier plutôt qu’un hôtel de chaîne impersonnel situé pas très loin… Nous allons y retourner très vite…

Stay in numerous hotels regularly. Was forced to book this place as my train was delayed by two hours and missed my connection taxi to the Alps. Had to email hotel and phone numerous times to arrange for keys to be left to gain access. Eventually got some sense out of Booking. Com Was treated in a hostile manner throughout my stay, especially by one woman who chased me through the bar area whilst I had just come down for breakfast, demanding payment for my room even though I had furnished my credit card details with Booking. Com. This was in the the presence of other guests causing me immense embarrassment indeed. I was very upset about this all day and it spoilt my holiday. On reflection, I could only assume that it was because of my ethnic appearance despite being British. On checking out and despite my asking for help the same lady ignored my requests for assistance obtaining a Taxi as my command of the French language is limited. I was forced to carry all my luggage as a senior person 3 KM to the Cluse Railway Station. I do not recommend this place as all the staff were unwelcoming, unfriendly , rude and discourteous. The hotel is in a remote part of town with nowhere to go to eat worthy of note. Very disappointed and aggrieved about this.