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We were here September 2023 & we really enjoyed it we returned this June 2024. A couple of the previous animation team have sadly left Victor & Mica but Javi & the 3 new girls Marta, Laura & Yumi were brilliant. We had a great time with them. On arrival we had a bit of a wait to check in, must admit they still dont have enough staff on reception, same as last year. We were finally checked in by a very welcoming Nicole. She gave us all the detailed info for the All Inclusive package. We had HB last year. Also our room was ready which was great. Room 101 with a Seaview. Room was very nice, small but fine. Great view of pool & sea. Only ****** was everytime we showered (daily) it flooded the bathroom floor. Just a bad fitting seal. We mentioned it to reception when we checked out so hopefully they will sort it. We just got on with with it but to other guests they may complain. We hired the safe. Makes me laugh about comments on money going missing etc. Hire the safe!!! Simples, yes you have to pay but for the amount it's a no brainer!!! You get the deposit back. Food this year I felt had slightly gone downhill. Choice & quality not as good in my opinion. The restaurant & pool bar staff were great as usual. Evening entertainment was good although for June there were alot of young children running about, over the equipment being set up for some of the shows & the parents doing nothing!!! Seemed left to the animation team to calm them down!! Not on. Parents take responsibility for your own kids! I'm sure they'd have something to say if they hurt themselves. Location of the hotel is great. Everything you want in a stones throw. Again makes me laugh when people say it's over a loud bar. Dont people do their research before they go?! We had a great time and will be back. Thankyou to everyone at H10 Las Palmeras xx

Met my husband in this hotel 30 years ago so when we booked our return trip we weren’t sure what to expect but we had a great holiday. Yes the rooms are basic and could do with being updated but it never bothered us as they had everything we needed, they were clean and the beds were so comfortable. The cleaners came in every day we were there. The whole hotel always had a lovely smell. We loved the pool and pool bar area and you could see they put a lot of care into the upkeep and maintenance. I don’t usually spend much time in the water as it’s always too cold for me but the bottom pool was lovely and the perfect temperature for cooling off, There were plenty of sun loungers which were not opened until 10am. We got beds no problem but could imagine they go quick in peak season time. The pool bar served a nice selection of food and the staff are so friendly and helpful, especially Thomas and Lucy…..amazing customer service! We will definitely return again for another winter break.

Was a bit dubious when arriving at this hotel with my friend due to reading quite a few negative reviews, however, very pleasantly surprised! Staff were lovely, check in went smoothly and yes the rooms are a bit ‘tired’ but spotlessly clean with no bugs! Location is perfect, plenty of restaurants and shops nearby and of course the sea more than enough pools - probably my only criticism was that there’s not enough sunbeds and if you are lucky to get a bed it’s probably because you woke up at the crack of dawn to put your towel on one! The hotel isn’t the quietest but it’s right by Veronica’s so if you’re looking for a peaceful hotel then bypass this one!(didn’t actually bother us at all as we knew what we were letting ourselves in for) We only booked for breakfast so unable to comment on any other meal times but a lot of food choice and plenty of seating. Thanks to all the staff at the Sol for making our week a good one….will definitely return!

La Siesta isa beautiful hotel with the full range of services. Starting with the rooms, they are spacious, clean and comfortable. Maid service daily. Beds are beautifully comfortable. Poolside is clean and safe. I mention that to bust the myths of other reviewers who talk about our being dirty and slippy. Cleaning a poolside is a bit of a work in progress and there will be be some water unless they follow behind you with a cloth to catch the drips! Pool bar might be a tad pricey but the service is fun and friendly. Where does Ramon get all his energy from? He is attentive, sociable and a good laugh. Evening entertainment bar is also top notch with a special shout to Vicente who had to endure my dreadful cosmic, poor chap! Whilst were at the pool... let's dispel another myth. There are NOT extra charges for pool towels. Just a refundable deposit. Some reviewers seem to make it up as they go along. Children were not the remotest issue, even for us as eight adults. The kids club kept them fully occupied and entertained. Breakfast was a bit of a let down I'm afraid. I get that it's a heel of a job to cater for hundreds at a time, especially with hot food, but i have to say it as I see it and we only ate in the hotel about four days out of the ten.

As the title says, this is definitely the best hotel in Playa des Las America's! Most importantly are the lovely, happy, obliging staff in all areas of the hotel. Antonio is fantastic and sorts our holiday room out for us, Eric is great also and very helpful, as are all the other reception staff. All the staff in the breakfast area are so polite and are only to happy to get your morning hot drink, a vast assortment to choose from. The staff are at hand to clear finished plates away for you, it really is a lovely, chilled experience first thing in the mornings. A vast choice of breakfast items to suit all tastes. I would like to mention Sergio in the breakfast area, he really looked after my husband and I for the two weeks holiday, always knowing what drinks we had in the mornings and warmly greeting you. The housekeepers are all lovely and do a great job of keeping every area of the hotel clean. Rooms, bathrooms are cleaned daily and beds changed everyday. The towels are changed twice a day. The hotel is Mexican themed throughout, there is space and tranquility within the hotel grounds, it really is peaceful. My husband and I have stayed at Villa Cortes seven times, normally twice a year and we wouldn't stay anywhere else, definitely a better class than neighbouring hotels! A great location also, right on the seafront and to all the shops and restaurants. Nice to see Wiki again, the hotel Frenchie, she's lovely and friendly.