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We booked on arrival, the price was cheap and allowed us to stay for days with out stress, went across the road bought small grocery to eat inside our room that had a kitchenette with a toaster, pans,pots...everything we needed including a single plate stove. White clean towels, clean pillows and bedding. I will stay here again lots of places to visit were ten min drive away and a big shopping center a walking distance!

During a recent stay I had a health issue and called the front desk and spoke to one of the staff. She (sadly, I forget her name but it had an eastern European ring to it) was absolutely superb; she called an ambulance and the paramedics knocked on my room door only 20 minutes later. They let themselves in (as I was immobile) and took me to hospital. While I was in the A&E department I called again and the same lady made sure that room service would collect my belongings from the room and take them down to the front desk, where I later, after being released from hospital, was able to pick them up. The MotelOne staff deserve full marks for making sure a very difficult day did not turn out to be a really horrible one. My sincere thanks!

Ein kleines, feines Hotel in der Nähe vom Bahnhof und der Stadthalle in Rostock. Ruhig gelegen, saubere Zimmer, tolles Frühstück. Das werden wir uns merken.

The Penta Hotels are fun to stay in - my all time favorite is the one in Leipzig. Been here a couple of times. Sadly this time the restaurant was closed, always enjoy hanging out at their bar and munch their bits and pieces.

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

It is a quiet and beautiful four-star hotel. In the suburbs, you need to take three bus stops from the city! About 15 minutes! There is a forest behind the hotel, and the air is fresh and beautiful! The only downside is that the curtains on the windows of the street are only halfway. They can't completely cover the windows, and the privacy is not enough! I don't understand what the Germans think, after the replacement of the room, the front desk helped upgrade to the room facing the woods, there are roller blinds covering the windows, free upgraded rooms, the front desk guys are particularly warm and friendly 😊, impressive!