Premier Inn Cirencester

I stayed on 2-3rd may in room 10. room had looked like it was bearly cleaned found a half eaten crossont as well as a straw wrapper and some large crumbs on the floor and under the beds kettle was full of water and not descaled which for someone who works in housekeeping this is really disappointing to see that rooms are not at the standard that they should be at.

A nicely situated inn, on the outskirts of Cirencester. Super friendly and accommodating staff. A few gripes. When we stayed, there was no breakfast service due to refurbishment. The complimentary breakfast items left out where limited, so some days there was nothing left. Next a guest decided to go through an alarm-rigged fire exit an 1:30 am, in the morning. The noise was deafening and very unpleasant. To be fair, the staff handled it very professionally but it spoilt our stay.

All staff were very friendly and helpful. When I first arrived and also most times I last reception there was never anyone on it. Had to ring a buzzer to get someone and sometimes could be waiting a few minutes. The first room I got given was full of mould all in the bathroom( wasn’t just a small amount there was loads) and all the windows in the room covered in mould as well. The light didn’t work and the room smelt horrible. I went and asked to move which they didn’t have a problem with and the new room I was given was much better. I would come back again as it was perfect for getting into the town and there was macdonalds and Tesco right outside the hotel.

After a long and exhausting journey to Cirencester, my son and I were unsure if our requests and concerns had been acknowledged, since e-mail messages had not been returned. It was our pleasure to be welcomed by Liam, an outstanding representative for Premier Inn. He attentively listened to our concerns and went beyond the call of duty to accommodate our needs and set us up for a comfortable stay. What a great beginning! In fact, all the staff we met were helpful and courteous. The beds were comfortable and the location near McDonalds and the two supermarkets was ideal. We had a great stay and will be back!

The visit got off to a difficult start as we'd forgotten to call and ask for rooms near each other due to travelling with a very elderly relative but the man at the desk changed our room then and there. Thanks to him and apologies to the people behind us! Then there was a problem with heating in the Accessible Room, again, sorted out by the same member of staff. I mention that not to complain but to emphasise how smoothly it was all sorted. In fact that was my overriding impression of the hotel. It's a typical Premier Inn, no different to what you'd expect. Comfortable bed, quiet, unfussy. I particularly like the extra pilows they supply and the, often, free parking. The restaurant was in a state of flux, due to changes advised in an E-Mail prior to our visit, so we had to wait a while for our meal but drinks were served promptly and the wait was by no means excessive. It was cosy and comfortable and the meal was fine. The, aforementioned, member of staff who booked us in and sorted out the heating was later to be seen helping in the bar and restaurant, alongside the extremely friendly and efficient man who took us to our table and served us, so I feel there were probably staff shortages but I was impressed by the work they were all putting in.

Was a great base for travelling around the Cotswolds was really nice and clean hotel staff were friendly and I will be staying here again only 1 thing shame it wasn’t a buffet breakfast like other premier inns you have to order the cooked food.