21C Museum Hotel Cincinnati

Love love love the hotel. Very aesthetic! Love their arts  too!

My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

Poor service. Attendant was irritated to give us towels that weren’t restocked. Room smelled musty. Blood on pillow on arrival- was concerned it was from a bed bug. Disappointed that this is an Amex hotel. Won’t be staying again. Quality has decreased over the years.

The overall 21C experience was very nice, but my point in writing is to thank and celebrate DeAndre at the Front Desk. He's a total hospitality professional and we appreciated his capabilities and wonderful personality. Thank you, DeAndre!!

Stayed here on our first trip to Cincinnati and couldn't have been more pleased with this hotel, especially at its relatively modest price. First of all, the "museum" aspect of the hotel is not a gimmick—there are two full stories of a serious art. It added a nice ambiance upon entering/exiting the lobby, to be sure, but you could also spend hours browsing. Second of all, the staff are extraordinarily friendly and helpful—everyone we spoke to seemed to be living interesting lives in the city, which made for great conversation and local recommendations. The valet parking isn't cheap ($40/night), but it's reasonable enough, and the valets are all welcoming and efficient. They made us feel like we were staying at hotel twice the price. The rooms themselves aren't extravagant, but they're attractive and clean. They'd be worth their price even without the hotel's impressive art and stellar staff. The combination of all these elements is what makes the place a small miracle.

The hotel is a bit lacking in amenities and comfort for the price. For a couple we were given exactly 2 bath towels each day, the room lacks easy countertops or storage, the minibar was broken and had water inside along the bottom, the conditioner bottle was empty (had not been refilled), and there was a strange smell in our room. But the bed was comfortable, the bathroom was very large, and the location was good for our needs. The art was very good (I work in the visual arts) and definitely the nicest component of the hotel.