Four Points by Sheraton Qiandao Lake

Four Points by Sheraton Qiandao Lake Reviews

Four Points by Sheraton Qiandao Lake

No. 1699, Jixian Road, Qiandao Lake, Chun'an, Zhejiang, ChinaSee Hotel Details
Four Points by Sheraton Qiandao Lake
Four Points by Sheraton Qiandao LakeFour Points by Sheraton Qiandao LakeFour Points by Sheraton Qiandao Lake
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.4/10
Outstanding
4265 review
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.5
Filter by:
Sort by:
All reviews(4265)
Positive reviews(4189)
Reviews with photos/video(1152)
Delicious breakfast(465)
Perfect for kids(430)
Relaxing hot springs(382)
Has play area for children(97)
Family activities available(64)
Close to amusement park(47)
Excellent afternoon tea(42)
Negative reviews(76)
Krysh
Villa (Double Bed)
Stayed in Jul 2025
Family
6 review
4.0/10
Posted on Aug 25, 2025
I think this is the worst Sheraton we ever stayed in, they don't open kids play area until 12:30 pm, no indoor area for kids to play. Breakfast area is very small and in the morning it was so crowded, cant get table for half an hour and when we got the table at 930, by 10 they close everything, No food. Location is also very poor there is nothing nearby, we thought there will be lake view restaurants but no good restaurants nearby. Only thing about this hotel is they have water park, that too they don't open until 1230 pm. Value for money is very low for this hotel. Very disappointed over all.
Guest User
Superior Queen Room
Stayed in Jun 2025
Family
3 review
6.5/10
Posted on Jul 27, 2025
The rooms are comfortable, a bit noisy because of the outdoor pools. Unfortunately, the service is disappointing, that doesn’t reach the standards of Sheraton hotels. Also, the services don’t correspond to a five stars hotel
Arnold Jang
Superior Queen Room
Stayed in Sep 2024
Solo traveler
29 review
10/10
Outstanding
Posted on Oct 22, 2024
It was excellent I am really satisfied.
Response from Property: 尊敬的賓客，非常能感謝親能給予我們的好評，我們對您的熱情必定與日俱增，衹盼再次與您的遇見,因為這世間的遇見，沒有對錯，沒有早晚，珍惜，才是最美麗的語言.遇見，卻是在最美的年華！
Guest User
Premier Twin Room
Stayed in Nov 2023
Traveling with friends
8 review
9.0/10
Great
Posted on Feb 5, 2024
Our time at the Sheraton Qiandao Lake was excellent. The staff went out of their way to help us and make our trip and stay smooth. Sauron was especially helpful and was only a text message away. We would really recommend the hotel. The hot springs were lovely and warm! The only slight inconvenience is its slightly further away from everything and you need to Didi for everything as non Chinese citizens can't use the ebikes or bikes as a foreigner.
Response from Property: Dear guests, thank you very much for choosing to stay at Four Points by Sheraton Qiandao Lake hotel. We have always been adhering to the concept of "guests first", attach great importance to the guest experience. It is a great pleasure to have your satisfaction from our Operation Manager Sauron. Thank you again for your sincere feedback and look forward to your next stay!
Guest User
Guestroom - Double Occupancy
Stayed in Nov 2023
Other
3 review
9.5/10
Amazing
Posted on Dec 7, 2023
Nice service. 设施：fine 暖冬双人温汤体验: good 早餐: many items 服务：the staff provided nice service, especially thanks to Ms Sun
Response from Property: Dear guest, hello, thank you very much for choosing to stay at [Four Points by Sheraton Qiandao Lake]. We have always adhered to the concept of "guest first" and attach great importance to the guest's stay experience. We are very honored that the service of our guest service ambassador Sun can satisfy you. The hotel also has an indoor children's paradise, hot spring pool, fitness center, all-day restaurant, banquet hall, lobby bar, chess and card room and other facilities, which are very suitable for leisure vacation. Thank you again for your affirmation and we look forward to your next stay!
Kristyyyyyy
Superior Queen Room
Stayed in Jan 2023
Business traveler
15 review
10/10
Outstanding
Posted on Apr 20, 2023
Although the Thousand Island Lake Ben Sheraton is a little far from the scenic spot, the car is still very convenient.
Response from Property: Dear guest, thank you very much for choosing to stay in Four Points by Sheraton Qiandao Lake hotel. We have always been adhering to the concept of "guests first", attach great importance to the guest experience. Love and attention tin damage distance barrier, encouragement can establish wizardry power with limited resources. Thank you again for your sincere feedback and look forward to your next stay!
DEPAAK HARWANI
Guestroom - Double Occupancy
Stayed in Jun 2023
Family
40 review
9.0/10
Great
Posted on Jul 22, 2023
it was a good and clean hotel with a small waterpark. for kids. it does not have a swimming pool was disappointed.
Response from Property: Dear guests, thank you very much for choosing to stay at Four Points by Sheraton Qiandao Lake hotel. We have always been adhering to the concept of "guests first", attach great importance to the guest experience. Hotel also has lakeside camp, indoor children's playground, fitness center, all-day restaurant, banquet hall, lobby bar, chess room and other facilities. It is perfect for vacation and leisure taking. Thank you again for your sincere feedback and look forward to your next stay!
NgStanley
Family 2-bed Room
Stayed in Apr 2023
Family
1 review
9.5/10
Amazing
Posted on May 9, 2023
Everything is so good. Especially the butler service provided by hotel and served by Sun. Service is superb. Went extra miles to complete requests... Recommended for family travel.
Response from Property: Dear guests, thank you very much for choosing to stay at Four Points by Sheraton Qiandao Lake hotel. We have always been adhering to the concept of "guests first", attach great importance to the guest experience. It is a great pleasure to have your satisfaction from our Guest Services Ambassador Sun. The hotel also has lakeside camp, water park, indoor children's playground, warm soup pool, fitness center, all-day restaurant, banquet hall, lobby bar, chess and card room and other facilities, Thank you again for your sincere feedback and look forward to your next stay!
Guest User
Family Room With Courtyard View
Stayed in Sep 2024
Couple
1 review
10/10
Outstanding
Posted on Oct 28, 2024
Sun ……
Response from Property: 尊敬的賓客：感謝您的五星好評哦！讓每一位旅客享有美好的入住體驗是我們義不容辭的責任，得到您的讚許事我們榮幸，期待下次為您服務，祝您事事如意，
Callum
Family 2-bed Room
Stayed in Jul 2022
Family
4 review
6.0/10
Posted on Oct 2, 2022
The water park was great, but the lack of restaurants and amenities (the spa and gym etc were all closed) was not great. But the rooms were clean and comfortable.
Response from Property: Dear guests, thank you very much for choosing to stay in Four Points by Sheraton Qiandao Lake hotel. We have always been adhering to the concept of "guests first", attach great importance to the guest experience. The hotel has an all-day restaurant and lobby bar, which can basically guarantee the dining needs of guests. The hotel doesn't have a Spa. The fitness center is located on the second floor and is open all day. Thank you for your sincere feedback and look forward to your next stay!
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Family
1 review
10/10
Outstanding
Posted on Feb 17, 2024
sun sun sun
Response from Property: 尊敬的賓客，您好，非常感謝您選擇在【千島湖福朋喜來登酒店】下榻。我們一直秉承”賓客至上“的理念，非常重視賓客的入住體驗。非常榮幸，我們的賓客服務大使Sun的服務能讓您滿意。酒店還設有室內小童樂園、温湯池、健身中心、全日餐廳、宴會廳、大堂吧、棋牌室等設施，非常適合休閑度假。再次感謝您的肯定，期待您下次入住！
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Couple
16 review
10/10
Outstanding
Posted on May 28, 2024
OKokk
Response from Property: 尊敬的賓客，您好，非常感謝您選擇在【千島湖福朋喜來登酒店】下榻。我們一直秉承”賓客至上“的理念，非常重視賓客的入住體驗。非常榮幸，我們的賓客服務大使Sun的服務能讓您滿意。再次感謝您的肯定，期待您下次入住！
Qianqianqianqianma
Sheraton Twin Room
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Aug 28, 2025
The housekeeper was thoughtful and proactive in contacting me. All my room requests were met, and I was very satisfied. The room was huge. If there was a room available, they would give you a good one. Those who want to go can arrive early. The water park is clean. We stayed in a villa. If you can add a refrigerator to the living room, it would be perfect. I'll stay again next time. I love their room. There were a lot of people during the summer vacation, so breakfast was just average. The air conditioning was too hot. I'll bring my kids back next time when school starts.
Original TextTranslated by Google
6/7
12345678
Sheraton 6-Bedroom Villa
Stayed in Jul 2025
Traveling with friends
5 review
9.0/10
Great
Posted on Aug 29, 2025
Our housekeeper, Sun, was very considerate. He contacted us two days before our stay to discuss our itinerary and recommend travel guides and hotels. Sun was also very attentive during the check-in and check-out process. The house is a great environment, perfect for a family trip.
Original TextTranslated by Google
Guest User
Boutique Double Room
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 27, 2025
A summer without playing in the water is incomplete~ The water park is pretty good, just downstairs from the room, with an artificial wave pool, a brave water road, and a slide... My little one is getting older, and the attractions are a little less exciting and suitable for younger children (but I tried it, it doesn't look high, but it's actually quite thrilling, and it scared me to scream 🙀 The advantage is that there are fewer people and the experience is good, unlike the special water parks where you have to queue for half a day and it's so hot. You can play every day until the end of August when school starts, but the hot spring pool will be open in winter. All in all, the room is good, the service is also very good, the housekeeper (my left heart is beating fast) added me on WeChat from the beginning, gave each child a small gift when we arrived at the hotel, and recommended travel guides, which was warm and thoughtful; the bedding and breakfast are very good, and the price-performance ratio is very high... I recommend stocking up at a low price
Original TextTranslated by Google