Vienna International Hotel (Chongqing North Station) Reviews

Response from Property: 寶子！看到你的誇誇，我們簡直要開心到原地轉圈圈啦🥰！能得到你這麼高的評價，説明我們這段時間的努力都沒白費~咱家早餐可是藏着好多小心思呢，尤其是那麪條，就是為了讓大家吃得滿足又開心，還能自由搭配出專屬美味。知道你喜歡，我們超有成就感噠！而且呀，酒店就在火車站門口，就是為了給像你一樣趕行程的寶子們提供方便，讓你能多睡會兒懶覺，還能輕鬆趕上火車🚄。下次再去玩，可一定要繼續選擇我們喲，我們還會準備更多驚喜等你~

Response from Property: 尊敬的賓客，感謝您對我們酒店的肯定，以及如此詳盡且積極的入住反饋。酒店位於重慶北站對面，穿過隧道和高架橋步行僅需10分鐘，這一優越的地理位置為眾多需要趕乘火車的賓客提供了極大的便利，是我們酒店的一大核心優勢。同時，我們深知早餐對於賓客開啟美好一天的重要性，因此精心配備了咖啡機和多種豐富食物，以滿足不同賓客的口味需求。未來，我們將繼續秉持專業、細緻的服務理念，不斷優化各項設施和服務，為每一位賓客帶來更加優質的入住體驗，期待您再次光臨。

Response from Property: Dear customer, hello. Thank you very much for your support to the hotel. We did not receive your full 5 points of praise, and we are still a bit disappointed. Perhaps there are still areas where the hotel did not do well. We hope that your next visit can point out our shortcomings, and we will work hard to do better. We will provide attentive service so that every customer who comes to the hotel can feel the warmth of home. We hope that our service can bring you more surprises and emotions. We look forward to your next visit!

Response from Property: Dear guest: We sincerely apologize for not giving you a comfortable stay experience this time. Due to the washing machine problem, which caused your bad check-in experience, the hotel attaches great importance to this incident to prevent such incidents from happening again and strengthen the training of employees. Once again, we deeply apologize for the inconvenience caused to you. I wish you good luck in your work and good health

Response from Property: Dear friends: Hello! Thank you very much for staying in the hotel and give a high evaluation, every section of the hotel is constantly working hard, requiring more refined and timely service to every guest, I am glad to see your recognition of our work, we have your trust, will continue to forge ahead and always ready to bring quality service to every guest, looking forward to your visit again!

Response from Property: 感謝您細緻入微的體驗反饋！很抱歉酒店在設施維護、衞生細節及服務態度上未能達到您的預期，給您帶來不便。酒店已將您提到設施老化、電梯及餐廳地面清潔問題反饋至相關部門，將加快檢修維護和增加清潔頻次；同時也會加強前台服務培訓，提升服務温度與靈活性。關於地理位置，我們會進一步優化指引標識，若您下次攜帶行李出行，歡迎隨時聯繫酒店，酒店會在門店的電梯處等您，協助您一起搬，或是您提前聯繫酒店告知您走地下停車庫。再次感謝您的反饋，我們將認真對待每一條意見，努力改進，以期為您提供更加優質的住宿體驗。期待您下次的光臨！

Response from Property: Wow! Your good review is like a sweet bomb💣 It makes us feel sweet~ The waiters are gentle and patient, the surrounding area is very convenient, clean and sanitary, Vienna is your "happy hometown"🏠 Come again next time, I will prepare a special little gift for you, making you the most handsome guy in Vienna😜 Go, Vienna is waiting for you!

Response from Property: "We are all so excited to see your five-star review! You can see the location advantage at a glance, and you also approve of the room space, facilities, hygiene and service. I feel that all our efforts have been seen~ The South Square of North Station is our natural 'navigation coordinates', and the 10-minute walking distance is also the 'golden distance' we have repeatedly calculated. Let me know in advance next time, and I will reserve a quieter south-facing room for you, and send you a customized souvenir. I hope you will have warm company every time you travel🌞" Detailed disassembly version

Response from Property: It is a great honor to receive such a positive and specific evaluation from you, which is a great encouragement and affirmation for our hotel. Your evaluation is not only a recognition of our past work, but also a guide and direction for our future development. Breakfast service is an important part of our hotel service. We carefully create a rich breakfast menu that combines Chinese and Western elements. For the special food of Xiaomian, the secret soup base and fresh side dishes strive to bring guests authentic and delicious taste enjoyment. We look forward to your next stay. We will serve you wholeheartedly.

Response from Property: Dear guests, thank you very much for your comprehensive and detailed evaluation of our hotel! We have always been committed to providing guests with convenient, comfortable and high-quality accommodation experience. The hotel is located close to Chongqing North Railway Station to meet the needs of business and travel guests for fast travel. The Viennese style decoration design is our pursuit of art and quality, and we hope to create an elegant and romantic living environment for guests. Breakfast provides traditional Chongqing snacks, which is our inheritance and display of local culture, and we also hope to meet the taste needs of different guests. In terms of hygiene, air conditioning and bedding comfort, we have strict standards and regular inspections and maintenance to ensure that guests can enjoy the best accommodation conditions. Your satisfaction is our driving force. We will continue to work hard to continuously improve the quality of our service and look forward to your next visit🙏.

Response from Property: 尊敬的賓客：您好！衷心感謝您對我們酒店的高度評價與認可，您的反饋對我們而言是無比珍貴的鼓勵與指引。您提到酒店“寬敞乾淨”，這正是我們一直秉持的服務標準與追求。在空間設計上，我們充分考慮賓客的居住體驗，合理規劃佈局，確保每一間客房都擁有充足的活動空間；在衞生清潔方面，我們制定了嚴格的清潔流程與質量把控體系，從客房的日常清掃到公共區域的定期消毒，每一個環節都一絲不苟，力求為賓客營造一個健康、舒適的居住環境。酒店優越的地理位置也是我們的優勢之一。地處重慶北對面，周邊交通網絡發達，無論是商務出行還是旅遊觀光，都能讓您輕鬆便捷地抵達目的地，為您節省寶貴的時間與精力。我們深知服務是酒店的核心競爭力，因此一直致力於打造一支專業、熱情、高效的服務團隊。從您入住前的預訂諮詢，到入住期間的各項服務，再到退房後的跟進反饋，我們的工作人員都會以真誠的態度、專業的技能為您提供全方位、個性化的服務，讓您感受到家一般的温暖與關懷。自助早餐作為酒店服務的重要組成部分，我們同樣用心對待。廚師團隊精心挑選食材，精心烹製每一道菜品，力求為賓客提供豐富多樣、營養均衡的早餐選擇。無論是中式傳統美食還是西式經典佳餚，都能滿足您不同的口味需求，為您的一天注入滿滿的能量。再次感謝您對我們酒店的推薦與支持，我們會倍加珍惜這份信任，不斷提升服務品質與管理水平，期待在未來的日子裏能再次為您服務，為您帶來更加優質的住宿體驗。

Response from Property: Dear guests, thank you for describing your time at Vienna Hotel Chongqing North with such beautiful words. Convenient transportation is like a lively musical note, connecting the prosperity of the city; rich food is like a gorgeous painting, outlining the fireworks of life; enthusiastic service is like warm sunshine, illuminating your journey.

Response from Property: Thank you very much for your affirmation and praise for our hotel! I am glad to hear that you are deeply impressed by the excellent service of the front desk guy. He was able to quickly help you upgrade to a window room, which is the embodiment of the "customer first" service concept that our hotel has always adhered to. We are very pleased with your evaluation of the spacious, clean and tidy room, as well as your recognition of our rich and high-quality breakfast. At the same time, the hotel's superior geographical location and convenient transportation are also one of the important reasons for you to choose us. I look forward to you choosing our hotel as your place of stay again when you come to Chongqing next time. We will continue to provide you with high-quality services and comfortable accommodation environment, and look forward to seeing you again!

Response from Property: "Thank you for your recognition of Vienna International Chongqing North Railway Station! We are located opposite Chongqing North Railway Station, with convenient transportation and many delicious foods nearby, but the rooms with external windows are close to the road and there may be noise problems. Guests who prefer quietness are advised to choose rooms with internal windows or no windows, or contact us in advance to arrange a quiet floor. Your feedback is very important to us, we will continue to improve, and look forward to serving you again!"