Latest Reviews for Chengdu Hotels

hotel nikko chengdu yixin lake
4.8/5437 Reviews
HuaYang Region/Chengdu Haichang Polar Ocean Park
I used to like JAL, but I am very disappointed with this JAL Hotel. The hardware facilities are good, the rooms are new, and the utensils are good. The tea sets, slippers, towels and bedding are all of good quality. The robot food delivery is also a surprise. The software service does not match. First, the whole family checked in at 22:00 in the evening, and they insisted on collecting a deposit before giving the room card. I asked to let the elderly enter the room first and then go to the car to get the credit card to pay the supplementary payment, but it didn't work. The front desk has no service awareness and is dogmatic and rigid. It has been a long time since I encountered a hotel that insists on paying a deposit and is so strong. Second, the cleaning staff is not well trained. In order to finish their work early, they knock on the door one by one at eight or nine in the morning. They have no customer awareness at all, which is really not like a five-star hotel. And the corners are cleaned carelessly. Third, this stay is five days. One day I ordered breakfast and wanted to use it another day. As a result, after communicating and asking for instructions for most of the day, it turned out that it could not be moved. Later, I had to cancel the order from JieCheng and re-order it. It took a lot of time. I really don’t understand what kind of brain circuit is this. In addition, the waiters in the restaurant should be praised. They collected the plates in time and were very considerate. They remembered the location of the guests and delivered the food. I am very grateful to the little boy waiter with glasses. He was very diligent. Overall, it feels that the management has spent a lot of thought and money, but the staff training is not in place, which has damaged the reputation of Nikko Hotel. Because I like Nikko Hotel, I have given more comments. I hope the hotel will get better and better

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