Goodland Hotel Reviews

Response from Property: Dear guest, thank you for your stay and your valuable comments. Regarding the issue you mentioned, please allow Xiaolan to explain to you again: when foreign friends check in to the hotel, unless the guest holds a permanent residence permit, the hotel front desk needs to truthfully verify the guest's identity. Valid documents (passport), valid visa, latest port of entry and time are extremely important for the hotel to feedback information to the immigration department. When you check in with your passport, the front desk checks normally according to the content trained by the immigration department. There is no other overstep of authority. This was also explained to you during your stay at the hotel. If you need to verify this situation, the hotel can provide you with the contact information of relevant department personnel, and you can call them. If you feel that the smart toilet used in the room type you are staying in is not up to standard when using it, you can call the front desk to rearrange the toilet or change rooms for you, and the front desk staff will solve your needs as soon as possible. Here’s wishing you a pleasant journey!

Response from Property: 尊敬的賓客，非常感謝您選擇入住谷藍酒店，並給出的真誠評價，酒店位於成都市二環路科華王府井五樓，所處商圈吃喝玩樂一應俱全，出行便捷，臨近川大望江校區，環境優美，是您出行選擇入住的不二之選。歡迎您再次選擇谷藍酒店入住，酒店會不斷完善不足，提高服務水平。也希望您下次回到酒店能看到酒店變得更好，祝您生活愉快！

Response from Property: 尊敬的來賓：您好！感謝您選擇入住成都谷藍酒店，謝謝您的點評和推薦！酒店所屬直達電梯位於王府井百貨東南門（肯德基旁邊）。谷藍酒店相信好的口碑一定是從客人最真誠的滿意度推薦出去的，您的滿意就是對我們最好的肯定與支持！真誠的感謝“成長的路上，一路有您”！祝您生活愉快，工作順利！

Response from Property: Dear guests, thank you very much for choosing to stay at Gulan Hotel and giving such a high evaluation. The hotel is located on the fifth floor of Kehua Wangfujing, Second Ring Road, Chengdu. It is located in a business district with everything you need for eating, drinking and entertainment. It is convenient for travel and is close to the Wangjiang Campus of Sichuan University. It has a beautiful environment and is your best choice for travel. I also hope that you will see that the hotel has become better when you return to the hotel next time. I wish you a happy life!

Response from Property: Dear guest, thank you very much for your stay and comments! Thank you for your opinions. It rained in Chengdu during your stay. The hotel has a large green area, so the air humidity is relatively high. Please forgive me! During your stay in the hotel, if there are any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding room engineering problems, the hotel engineering department has strengthened maintenance to ensure that such problems will not occur again next time you stay. Gulan Hotel regularly maintains and updates the room environment, equipment and public area facilities to provide guests with a more comfortable and clean environment. We hope that you will have a brand new experience next time you visit us! We look forward to your visit again!

Response from Property: Dear guests: Hello! Thank you for choosing Gulan Hotel! The hotel is located on the fifth floor of Wangfujing Department Store on Kehua Road. It is very convenient to eat, drink and have fun. When traveling, you want a sense of comfort, a sense of intimacy and a sense of warmth. How can we not try our best to meet your wishes? Because this is also our wish. I hope everyone who comes to Gulan Hotel is happy!

Response from Property: Dear guests: Hello! Thank you for choosing to stay in our hotel and sharing your real experience. Regarding the towel cleaning issue you mentioned, we have taken the following improvement measures: 1. Implementing a "three-level cleaning inspection system" (self-inspection by employees → review by foremen → spot inspection by supervisors) 2. Initiating an immediate compensation mechanism for rooms with customer complaints (replacement of linens + comprehensive disinfection). We have incorporated your feedback into the monthly health case library key improvements. We are very honored to provide you with a convenient geographical location experience and look forward to the opportunity to provide you with better services in the future. Welcome to visit us again!

Response from Property: Dear guests: Hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, look forward to your visit again, wish you a happy day!

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Xiaolan provides dozens of free butler services, such as free luggage storage, free printing and other considerate services. We hope to make you feel at home during your trip to Chengdu. Thank you again for coming to Chengdu and choosing to stay at Gulan Hotel. Xiaolan and all the hotel staff wish you a happy life and look forward to your next visit.

Response from Property: Dear guest, thank you for staying at Gulan Hotel and sharing your stay experience. We are very sorry that the hotel failed to bring you a perfect stay experience. The hotel also pays great attention to the sound insulation problem you mentioned. If there are related noise reasons that affect your rest, you can promptly report it to the staff so that they can change rooms or take other measures to improve the impact. We will also pay special attention to other aspects in the future. I apologize to you again and look forward to satisfying you when you visit the hotel next time.

Response from Property: Dear customers, thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to seeing you again!

Response from Property: The happiest moment for Xiaolan is when she sees your five-star praise after get off work. The daily hard work and fatigue are cured at this moment~ The hotel is one of the few garden-type hotels in Chengdu, with a large green coverage area. The courtyard room type has a small yard for cool tea. The hotel is located on the fifth floor of Wangfujing, Kehua Road, the second ring road of Chengdu. It has everything you need for eating, drinking, playing and shopping. There are well-known landmarks such as Sichuan University campus and East Lake Park around it. You can choose to walk to the subway in ten minutes or take the rapid bus that runs through the city. Sincerely thank you for your affirmation and evaluation, look forward to your next stay, and wish you a happy life!

Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when staying at Gulan Hotel. The hotel is located on the fifth floor of Kehua Wangfujing, Second Ring Road, Chengdu. It is a rare garden-style hotel in Chengdu, with a large green coverage area, convenient eating, drinking and entertainment around, and famous attractions can be reached directly by subway and bus. We look forward to your visit again to review our progress, and wish you a happy day!

Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to each guest. Seeing your satisfaction and affirmation, we are really happy. We are very touched and we will continue to work hard to prepare you to come back at any time.