Orange Hotel (ChengduChunxi Road Tianfu SquareBranch) Reviews

Response from Property: 非常感謝您花時間分享如此細緻的入住體驗和寶貴建議！看到您對房間清潔度、床品舒適度的認可，以及對客房服務人員主動詢問清潔需求、前台友好態度的肯定，我們心裏特別温暖 —— 這些都是團隊每天努力的方向，您的滿意就是對我們最大的鼓勵～關於早餐能獲得您的認可，我們也非常開心，會繼續保持品質，為大家提供更豐富的選擇～您提到的位置評分和噪音問題我們已認真記錄：位置方面我們會持續優化交通指引，方便大家出行；而靠近主幹道的房間噪音問題，我們會反饋給客房部，未來在客人預訂或辦理入住時，會主動提醒睡眠較淺的客人選擇遠離主幹道的房間，同時也會研究進一步的隔音優化方案。您的建議對其他客人也非常有參考價值，真心感謝您的坦誠分享！再次感謝您的認可與包容，期待下次能為您提供更完美的入住體驗，祝您生活愉快，旅途順利呀～ 🌟

Response from Property: Dear guest, Hello! Thank you very much for choosing to stay with us and for your heartwarming review! We are honored to know that you were satisfied with your stay. Newly renovated in 2024, our hotel is committed to creating a comfortable space with a fresh environment and quality details. We are delighted that you enjoyed this "new" and clean experience! The friendly service of our front desk staff epitomizes our service. They are dedicated to arranging your check-in and assisting with meal reservations, which is their responsibility and reflects the "family warmth" we strive to convey. Your positive feedback is the greatest encouragement to all our staff! We will continue to uphold our philosophy of attentive service, making every stay a wonderful stop on your journey. We look forward to seeing you again and continuing your enjoyable experience in this familiar and comfortable environment!

Response from Property: Thank you for your high recognition of the hotel! We always integrate "meticulous and thoughtful" into every service - from room cleaning to front desk reception, from facility maintenance to catering supply, we strive to create a home-away-from-home experience for you. We are honored to be your first choice during your journey! We look forward to your stay again. Let us continue to use our professionalism and enthusiasm to add warmth to every stay of yours.

Response from Property: Dear guests, we are honored to bring you a convenient and comfortable stay experience as a new hotel. Located in the core area of ​​Tianfu Square and Chunxi Road, it is within walking distance of food and business districts, which is exactly the "city travel hub" we hope to create for our guests. The coffee and snacks in the lobby cafe are also expected to become a warm stop on your journey. Your recognition is our driving force. We have prepared warm service and comfortable rooms, and look forward to your next home-like stay!

Response from Property: 非常感謝您對我們酒店的喜愛與認可！能為您帶來舒適便捷的入住體驗，我們倍感榮幸！得知您對酒店的地理位置、房間設計及智能化設施如此滿意，我們深受鼓舞～從選址到細節設計，我們始終希望為賓客打造兼具品質與温度的旅居空間。期待未來能繼續為您提供優質服務，歡迎隨時回家！

Response from Property: Dear guest, thank you very much for your detailed feedback! We are honored that our room quality and robot service have been recognized by you. We are deeply sorry for the inefficiency of the front desk, the omissions in passport custody and the smoking management in the lobby. We have carried out special rectification and strengthened employee training. Your suggestions are the direction of our improvement. We will strengthen management in the future and do our best to ensure the experience and safety of every guest. We look forward to bringing you better service next time!

Response from Property: 尊敬的客人，感謝您選擇入住我們酒店並抽出時間分享體驗！非常開心您能喜歡酒店便利的地理位置，步行即可抵達春熙路感受繁華熱鬧～您貼心的出行建議也為後續帶長者入住的客人提供了寶貴參考，我們會將這份温暖傳遞下去！期待未來繼續為您打造舒適難忘的入住體驗，歡迎常回家看看！

Response from Property: Dear guests: Thank you for choosing to stay and giving us your feedback! We deeply apologize for the issue of the central air-conditioning still blowing hot air in March. We have coordinated with the engineering team to adjust the system mode. In the future, we will provide hot and cold switching options and provide temperature adjustment instructions in the guest rooms. We are deeply sorry for the temperature discomfort caused to you. Regarding the bathroom design, the traffic flow layout of some room types is indeed insufficient. The intersecting traffic flow between the shower room and the toilet causes you inconvenience. We have included it in the annual renovation plan and plan to improve the convenience of use by adding partitions or independent doors to distinguish the functional areas. The room features will also be marked on the booking page to facilitate your selection in advance. Thank you again for your suggestions, we will work hard to improve the details. If you are willing to stay again, please contact us in advance to arrange a more suitable room type for you. We look forward to making up for this regret with better service! I wish you a happy life!

Response from Property: Dear guest, we are delighted and proud to see your affectionate comments! It is our honor to bring you a warm experience on March 8. Spacious and clean rooms, sufficient laundry facilities and considerate services are all our persistence in quality. We look forward to your return to Chengdu. The hotel will live up to your expectations and wait for your return. I wish you a happy life!

Response from Property: Dear guest, this stay experience is great! The front desk staff is warm and friendly. From check-in to consultation questions, they always answer questions patiently, which makes people feel warm. The room is clean, spacious and well-planned. The most surprising thing is the free laundry service, which solves the trouble of changing clothes when traveling, and the details are thoughtful. Will choose here next time!

Response from Property: 親愛的客人，看到您如此高的評價，我們滿心歡喜、備受鼓舞！能成為您在成都的理想之居，得益於優越地理位置與高性價比。從選址佈局到精細運營，都為您考量，您願 “永遠住這兒” 是最高讚譽，期盼常歸，持續為您打造温馨家園。

Response from Property: 尊敬的賓客，感謝您抽出時間分享入住體驗！非常開心您對酒店的新環境、一流設施及地理位置給予認可 —— 我們在選址時特意兼顧了出行便利與居住舒適度，設施配置也力求貼合現代旅居需求，您的肯定是對這些努力的最佳回饋。關於早餐未能達到您的期待，我們深感抱歉。您提到的 “外面有更好的選擇” 我們已認真記下，餐飲團隊會立刻梳理餐品種類、口味及品質，參考周邊優質餐飲特色進行優化升級，希望下次能讓您感受到早餐的進步。期待能有機會再次接待您，用更完善的服務彌補這次的小遺憾，祝您生活愉快！

Response from Property: Dear guests, hello! Thank you for staying at Orange Chengdu Chunxi Road Tianfu Square Hotel and taking the time to share your stay experience with us in your busy schedule. Thank you for your satisfaction with our service. On the basis of the original business style, the hotel has added running fashion elements and details. In order to provide you with a better stay experience, there are now new robot delivery, hanging ironing machine and other warm little services. I sincerely look forward to meeting you again! I wish you a happy life!

Response from Property: 尊敬的國際賓客，非常感謝您用細緻的觀察分享入住體驗！聽到您對房間 “寬敞乾淨”、位置 “位於市中心”、價格 “合理” 的認可，我們特別開心，這些正是我們希望為客人提供的基礎保障。關於您提到的 “裝飾略顯陳舊但主題與名稱相符”，以及滿溢的柑橘氣息 —— 從茶品、浴室用品到香氛的橙色元素，其實是我們想傳遞的 “桔子” 專屬温暖感，能讓您感受到這份主題呼應，我們很欣慰。而深夜入住的不順暢，以及需要依賴微信翻譯溝通的情況，我們深感抱歉！這暴露了我們在夜間服務銜接和多語言支持上的不足。我們已立刻安排優化深夜入住流程，並加強員工的基礎外語溝通培訓，希望未來能為國際賓客提供更順暢的體驗。您的包容與反饋對我們來説無比珍貴，我們會認真改進，努力讓每一位客人（無論來自哪裡）都能感受到便捷與温暖。期待下次您再來成都時，能體驗到更完善的服務，祝您旅途愉快，一切順利！