Hampton by Hilton Changsha Yuhua High-speed Railway Station Guest Reviews
4.8/5
Excellent
1206 review
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Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1206)
Positive reviews(1196)
Reviews with photos/video(160)
Friendly front desk staff(242)
Delicious breakfast(102)
Easy to get around(78)
Many amenities(76)
Perfect for business trips(41)
Close to metro(24)
Negative reviews(10)
Abdulmajed
Cozy Queen Room
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on May 16, 2024
it's very nice and the employees very helpfully
Response from Property: Dear guests, thank you for choosing to stay at Hampton by Hilton Changsha Yuhua High-speed Railway Station.Our hotel extends a heartfelt thanks to our esteemed guests for their glowing review. It is our utmost pleasure to serve you and we are delighted to hear that you enjoyed your stay. Your satisfaction is our utmost priority and we look forward to welcoming you back again soon.
Mike341234123
Superior 2-bed Room
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on May 3, 2024
It’s a new hotel with new facilities. There are automatic curtains, robes, good desk and ergonomic chair, very clean and good value. Also there’s a commercial washer and dryer that’s free to use.
Response from Property: Dear guest ,thank you very much for your recognition of our hotel, we will strive to do better, we are looking forward to see you again !
Yizhidouzailushang293
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
3 review
1.5/5
Posted on Sep 26, 2024
I checked in early in the morning and it was almost two o'clock when I went to my room to go to bed. When I opened the quilt and was about to go to sleep, there was a small bug crawling on it and a hair on the headrest. Because it was too late at the time, I didn't know. I didn’t pay attention to anything else while taking the photo because my wife is pregnant and we went to bed quickly. The next day, when I woke up and took a shower, I found that the water pressure was low and the water was hot and cold. When I went to the front desk to renew my stay, I told the front desk this. When I mentioned this issue, it was the 24th. Please remember this time. The next day, their room was like a blind box. There are always surprises waiting for you. The next day, I changed to a room. It turned out that the bath towels were dirty and the air conditioning panel was always dirty. Because when I asked the first question, the front desk asked me if I had a photo, so this time I took a photo and then asked their manager how to solve the problem. There was no reasonable answer. It was clearly a problem with the hotel. Their manager could just say that he was a normal person. Who stayed in our hotel even though there was something wrong with them? They said that I was abnormal and that business was not doing well. Their hotel had no problem and they still haven’t solved the problem for me. I came with my friends, so I stayed with them. This was not a good idea. The hotel said that I had nothing to do and was looking for trouble. If you believe me, please don’t stay here because the service is bad! Poor hygiene! Poor facilities! And if you have a problem, he won't deal with it for you. I'm a diamond member and I stay in many hotels a year. This is the first time I've encountered them. It's terrible!
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Response from Property: Dear Sir and Madam, thank you for choosing our hotel. I'm very sorry that I couldn't meet your needs. I will respond to your comments based on objective facts. 1. The next day you reported that there were bugs and hair in the room, our front desk agreed to change your room immediately. After changing rooms, our room manager and the manager on duty went to the room with flashlights. When we opened the door, we found a strange smell in the room. The floor was full of garbage, and there were towels and bath towels thrown on the floor. We searched for a long time and found no bugs. . (Because our hotel has never had any guest feedback about mosquitoes in the past six months since its opening, there have been guest reports about mosquitoes) 2. You said that the bath towels in the room the next day were dirty (you did not tell us at the time), but based on the pictures you sent, I zoomed in Even after checking many times, no stains were found. All we saw was that you put the bath towel on the carpet and stepped on it. You asked us to waive the room fee, but we did not agree because we did not find any objective facts/evidence based on your feedback. 3. On the third day, you and your wife played out until after 5 a.m. and returned to the hotel because you 2 Therefore, our duty manager has been paying attention and worrying (because your wife is pregnant). You stayed until 16:30, and the hotel did not charge you any more room charges.
Guest User
Cozy Queen Room
Stayed in Aug 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Hampton by Hilton is the first choice for hotels with a budget of 300-400.
1. I stayed at a certain chain hotel (specifically Xiangya Branch No. 1) the night before. The air conditioner was noisy and the pillows were unsupportive. I had insomnia all night. I immediately changed to a Hilton hotel the next day! ~!
2. Hampton’s pillows and beds are amazing, which made up for my sleep the day before! I slept until past one o'clock the next day! The smart toilet is amazing too!
3. For transportation, you can ride a small electric donkey to Shungling subway station and it is very convenient to go anywhere.
4. Oh, yes, there is also enough gym equipment, suitable for traveling and fitness.
5. The only thing missing is that the breakfast is a bit monotonous. However, in Changsha, you may not have the opportunity to have a buffet at the hotel╮(¯▽¯)╭. I go back to the hotel with my stomach in hand every day.
Finally, thank you to the two young ladies, Xiao Tan and Xiaomei, for the reception! Definitely come next time
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Response from Property: Dear friends, I am very honored that Hampton by Hilton Changsha Yuhua High-Speed Railway Station has been recognized by you. Your support and encouragement are the driving force for our continuous development and advancement of Huanxiaopeng. We have been working hard to provide guests with a consistent warm experience in every detail. Huan Xiaopeng will turn his blessings into the breeze and blow the petals to the ground. Each petal is integrated into my deep thoughts and care every day. With every greeting, I wish you a colorful and happy day. I look forward to seeing you again!!
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 29, 2024
On my last night in Changsha, I chose to stay at the Hampton Inn by Hilton, which is about 5 kilometers away from Changsha South Railway Station. The transportation is convenient. There is a subway entrance near the hotel. You need to transfer to the subway to go to Huangxing Road Pedestrian Street, which takes about half an hour. The guy at the front desk also upgraded us to a deluxe twin room, but the air conditioner would be louder at night. I contacted the front desk at night, and they immediately sent someone to help check the cause. The air conditioner needs to be adjusted to 26°C to be silent, otherwise the air conditioner will make louder sounds. big. The hotel's breakfast is also rich. The hotel service is very good, and it also provides pick-up and drop-off services. You need to make an appointment with the hotel in advance. When we checked out the next day, the hotel's special car was too late to make it back. Xiao Gong, Xiao Tan and Xiao Mei at the front desk were very enthusiastic. Special mention to Xiao Gong. He also called a car for us to take us to Changsha South Railway Station. Thank you very much. Five stars. Like.
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Response from Property: The five-star praise you gave Huan Xiaopeng is as warm and comfortable as the warm sunshine in winter. Thank you for your affirmation and praise. Huan Xiaopeng is very pleased. There is still a long way to go, and Huan Xiaopeng will work harder to do everything well to welcome you again. I wish you all the best!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on May 14, 2024
This accommodation experience was great. This is a five-star standard hotel. The experience was particularly good. I will stay here again next time.
The hotel is in a good location. It is only 15 minutes from the high-speed rail station. The hotel took the initiative to call me for free pick-up, which made me feel caring. The surrounding facilities of the hotel include shopping, dining, etc. It is quite lively. The service quality is also very good. From check-in to check-out, every employee maintained a warm and friendly attitude, patiently answered my questions, and provided me with thoughtful service. Especially the front desk staff, their professionalism and efficient work impressed me. The room is spacious and bright, the decoration style is simple and stylish, and the bedding is soft and comfortable. The dining is also pleasantly surprised, with a rich variety of breakfast, whether it is Chinese or Western, fruit.
In general, it is very good, especially satisfied, 5 points praise!
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Response from Property: Dear guest, Hello! I am very happy to see your evaluation! Thank you for your high recognition of the hotel! We will continue to provide comprehensive services to all guests who trust the Hilton brand! We look forward to seeing you again! I wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 12, 2024
The room is clean and tidy, the service attitude is particularly good, the room is also large, there is no peculiar smell, it is also very convenient and you can exercise, the breakfast category is rich, the experience is very good, it is worth recommending to everyone
Original TextTranslated by Google
Response from Property: Because the years are long, there are countless reasons for love and expectation. Because the years are long, waiting and pursuit are more meaningful. Huan Xiaopeng will look forward to your stay again with joy. Thank you very much for your five-star praise. I wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 10, 2024
This is a newly opened hotel. The service at the front desk is particularly good. When I check in, they will hand me a welcome drink and will carefully communicate with me about my room requirements. I found that the room was quite large and the bed was very comfortable. Later, when I checked out and asked the front desk, I learned that they use Serta mattresses. In particular, they have a self-service gym and laundry room, which is very friendly for people who are on business trips all year round. They don't have to worry about washing and drying clothes. It's a very good hotel, good review!
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Response from Property: Huan Xiaopeng is very shy! It is our greatest honor to serve you well. What is even more gratifying is that we can bring you warmth and accompany you to spend more happy time during your journey. The best travel is to find a long-lost feeling in a strange place. From your words, Huan Xiaopeng can see your satisfaction with Xiaopeng. Xiaopeng will not be proud. He will only keep moving forward with your praise.
Guest User
Cozy Queen Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 6, 2024
Location: There are two subway stations nearby, which is very convenient to go anywhere. It takes about 20 minutes by taxi from Changsha South Station and Jintai Plaza🙆
Hotel: It seems to be a newly opened hotel. The cleanliness is not to mention, and the service at the front desk is also very good. There were quite a lot of people when I checked in, but the service was not lacking🫶
Breakfast: The breakfast is really important. There are many kinds and it is delicious. I also picked up two bottles of yogurt when I left🥹Hehe
Room: The room is quite large. The smart toilet and shower are very clean and convenient. The lighting is good during the day🌞The shading effect of the curtains is also very good
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6/9
Response from Property: Dear guest, hello, thank you for choosing Hampton by Hilton Changsha Yuhua High-Speed Railway Station. We are grateful to see your enthusiastic feedback. We are very happy to meet you on this beautiful day. We strive to provide you with better services, just to make your stay comfortable. We look forward to meeting you again and wish you a happy life. joy!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel service is very good. This is my second stay. The girl at the front desk told me that I could get a special car to pick me up last time. The breakfast was also very good.
The hotel is in a residential area, very quiet, and the transportation is also very convenient.
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Response from Property: Dear guests, thank you very much for your recognition of Hampton by Hilton Changsha Yuhua South High-speed Railway Station! Hampton is committed to providing the best quality and diversified services. Your satisfaction is our pursuit. We look forward to seeing you again! I wish you a happy life!
Anonymous User
Cozy Queen Room
Stayed in Apr 2024
Travel with friends
41 review
5.0/5
Outstanding
Posted on May 4, 2024
Hilton Garden Inn is newly opened, with a spacious and bright lobby, clean rooms, and a rich buffet breakfast. The taste is good. There are many restaurants around the hotel downstairs, so it is very convenient to eat.
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Response from Property: Dear guest, thank you for choosing to stay at Hampton by Hilton Changsha Yuhua South High-speed Railway Station. Seeing your 5-point review has brought you a pleasant mood during your trip. We are also very happy and look forward to meeting you next time!
Linac
Cozy Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 4, 2024
It is close to the station and newly renovated. Because it is a holiday and there are many people traveling, we were not neglected when we checked in. We were given hot water and upgraded the room, which made us feel a little happy on our first trip to Changsha. Every service staff greeted us politely whether they met in the corridor or the restaurant. They loved their work and gave the guests a sense of security. I think my husband and I have high requirements for staying, but we don’t have to worry about the environment after staying here. There is no odor in the room, the towels and bath towels are very soft, and the sheets and pillows are also very comfortable. After we checked out, they professionally stored our luggage for us, and then we asked about the airport pick-up service. They also professionally asked about our flights and made an appointment with us to send us back in person. Changsha during the holidays made us feel very hard, but the Hampton by Hilton Changsha made us feel that the trip was worthwhile.
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Response from Property: Dear guests, thank you for choosing to stay at Hampton by Hilton Changsha Yuhua South High-speed Railway Station. We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. Hampton will continue to maintain its enthusiasm and do ordinary things to the extreme. Looking forward to your visit again!
Zoezhuzaibiqibao
Cozy Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 8, 2024
Zundu is a great place to stay! The lady at the front desk is gentle and humorous. She also gave me a toiletries kit when I checked out. The breakfast was also delicious! I decided to stay at this hotel when I come to Changsha in the future!
Original TextTranslated by Google
Response from Property: The five-star praise you gave to Huan Xiaopeng is as warm and comfortable as the warm sun in winter. Thank you for your affirmation and praise. Huan Xiaopeng is very pleased. There is still a long way to go. Huan Xiaopeng will work harder to do everything and welcome you to come again. I wish you all the best!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 2, 2024
The room is spacious and comfortable, the intelligent design is very convenient, the breakfast variety is also very rich, the hotel service is also very good, the front desk lady is very beautiful, she brought me a glass of juice when I checked in, and gave me a small doll when I checked out. I will stay here again in the future
Original TextTranslated by Google
Response from Property: Thank you for staying at Hampton by Hilton Changsha Yuhua South High-speed Railway Station. Your recognition and praise of our hotel facilities, products and services has given us great motivation and made our hotel friends feel full of energy this day. We look forward to your next visit and wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Business travelers
39 review
1.0/5
Posted on May 28, 2024
The air conditioning is very poor and noisy. The most egregious thing is that renovations are started at 8 o'clock in the morning. It's noisy and calling the front desk can't solve the problem.
Original TextTranslated by Google
Response from Property: Hello: We are very sorry to hear about your unpleasant experience. Your feedback is very important to us. We will seriously absorb your opinions and continuously optimize our service processes and improve service quality. If you'd like, we'd love to be able to serve you again and show you the improvements we've made. You can contact our customer service team at any time and they will be happy to solve your problems and provide assistance. Thank you again for your feedback and support, we will strive to do better.