Crowne Plaza Resort Phoenix - Chandler Golf Resort

We arrived at the Crowne Plaza Hotel at 3:00 PM friday, but our room wasn’t ready until around 3:20 PM. After settling in, we placed a brand new navy blue polo shirt on top of the bed and went to the pool. When we returned about an hour later, the shirt was missing. We immediately contacted the front desk to report the issue, explaining that someone must have entered the room and taken the shirt. Unfortunately, the front desk staff said they couldn’t assist or even check the call logs until the following day at 9:00 AM. There was no sense of urgency or accountability. It was extremely concerning to have something taken from our room in such a short window of time—especially during a one-night stay. It felt dishonest and unsettling. The following two day, Sunday at 3:53 PM, we received a call from Alana stating that housekeeping had “found” the missing shirt. However, they could not confirm where exactly it was found—only that it turned up among the linens. This explanation made no sense, as our room was clean upon check-in and no linens had been used during that short period. When we went to pick up the shirt, the front desk refused to let us speak with a manager.

My go to place when I am in Chandler for business, the front desk staff is always friendly and welcoming. The pool area is great & the rooms are good even if they are a bit old, beds are comfy. There are so many different restaurants surrounding the hotel area that you never have to go hungry or thirsty.

This is NOT a 4 STAR HOTEL! My profound disappointment and disgust with the conditions and service I experienced during my recent stat at the Crowne Plaza - Golf Resort in Chandler AZ are reflected in this review. I believe the issues I encountered are a serious reflection on the standards of your establishment. Durning my stay at your hotel I was subjected to numerous unacceptable issues including: First, in room 254, as I walked in the room smelled like a sewer. The toilet in my room was unacceptably dirty with someone else's butt slide on the back of the toilet seat as if it was never even wiped down. The back of the bed frame had such a substantial amount of dust it raised even more concern on the cleanliness of this establishment. The bathmat was literally full of HOLES. The coffee tray was not clean. Kleenex was empty. Surfaces were also dirty. I was moved to room 102. New carpet, but this is NO remodeled room. The blackout blind was riddled with holes rendering it ineffective and the appearance was filthy. The glasses used at the hotel bar look dingy and dirty: time for a new dishwasher or some staff that are concerned about presentation and take the time to hand dry the glasses to look clean. I had asked for a late checkout and was told no problem as I am an IHG member. When it came to the day to check out, I was told I needed to call the day of leading to unnecessary confusion and frustration. These issues are not minor inconveniences; they represent a fundamental failure to provide a clean, comfortable and hygienic environment that one expects from a hotel, especially one under the Crown Plaza Brand with IHG. The sheer number and severity of these problems suggest a severe disregard for guest satisfaction and basic operation standards. Frankly, the Owner/Manager of this hotel should be disgraced by the deplorable conditions present. I am only writing this to make others aware and the possibility that management will step up and do better.

Great location!! Had a great stay, rooms were clean with great view. Beds were comfortable with clean bedding. Bathrooms were very nice with extra amenities. If wanting to visit the area it was in the heart of all the action and dining choices where all around!