Crowne Plaza Resort Phoenix - Chandler Golf Resort

I did an overnight stay at the Crowne Plaza, San Marcos in Chandler, Arizona with my oldest daughter. The grounds are well maintained, the rooms are spacious, very clean and equipped with all necessary amenities, and the staff are very friendly and accommodating. The location of the property is ideal and walkable to all food, drink, and entertainment venues in downtown Chandler, Arizona. I would highly recommend this property if you’re visiting the Phoenix area. It’s a great value, and it is close to the freeways, allowing you to easily navigate to the Phoenix, Scottsdale and Tempe areas.

We arrived at the Crowne Plaza Hotel at 3:00 PM friday, but our room wasn’t ready until around 3:20 PM. After settling in, we placed a brand new navy blue polo shirt on top of the bed and went to the pool. When we returned about an hour later, the shirt was missing. We immediately contacted the front desk to report the issue, explaining that someone must have entered the room and taken the shirt. Unfortunately, the front desk staff said they couldn’t assist or even check the call logs until the following day at 9:00 AM. There was no sense of urgency or accountability. It was extremely concerning to have something taken from our room in such a short window of time—especially during a one-night stay. It felt dishonest and unsettling. The following two day, Sunday at 3:53 PM, we received a call from Alana stating that housekeeping had “found” the missing shirt. However, they could not confirm where exactly it was found—only that it turned up among the linens. This explanation made no sense, as our room was clean upon check-in and no linens had been used during that short period. When we went to pick up the shirt, the front desk refused to let us speak with a manager.

Great staff, great location. Reception went above and beyond showing appreciation for my business. Great location in the middle of a walkanl area full restaurants. Property is well maintained and staff is attentive. Parking is free and easily available. Recommend.

This is NOT a 4 STAR HOTEL! My profound disappointment and disgust with the conditions and service I experienced during my recent stat at the Crowne Plaza - Golf Resort in Chandler AZ are reflected in this review. I believe the issues I encountered are a serious reflection on the standards of your establishment. Durning my stay at your hotel I was subjected to numerous unacceptable issues including: First, in room 254, as I walked in the room smelled like a sewer. The toilet in my room was unacceptably dirty with someone else's butt slide on the back of the toilet seat as if it was never even wiped down. The back of the bed frame had such a substantial amount of dust it raised even more concern on the cleanliness of this establishment. The bathmat was literally full of HOLES. The coffee tray was not clean. Kleenex was empty. Surfaces were also dirty. I was moved to room 102. New carpet, but this is NO remodeled room. The blackout blind was riddled with holes rendering it ineffective and the appearance was filthy. The glasses used at the hotel bar look dingy and dirty: time for a new dishwasher or some staff that are concerned about presentation and take the time to hand dry the glasses to look clean. I had asked for a late checkout and was told no problem as I am an IHG member. When it came to the day to check out, I was told I needed to call the day of leading to unnecessary confusion and frustration. These issues are not minor inconveniences; they represent a fundamental failure to provide a clean, comfortable and hygienic environment that one expects from a hotel, especially one under the Crown Plaza Brand with IHG. The sheer number and severity of these problems suggest a severe disregard for guest satisfaction and basic operation standards. Frankly, the Owner/Manager of this hotel should be disgraced by the deplorable conditions present. I am only writing this to make others aware and the possibility that management will step up and do better.