SO/ Sofitel Hua Hin

It is a great hotel, lots of activities. The breakfast line up were great so many varieties of choices to select

What an absolutely unprofessional hotel. They dare to call themselves a 5-star hotel? Really? We paid around 7,500 THB per night, plus an extra 1,500 THB per night for our dog, and this is the kind of service we received? 1. The staff didn’t even know we had a dog? We were given the wrong building at check-in — fine, mistakes happen — but they promised us a dog bed, toys, and more. Guess what? None of it was provided, except a pack of dog food. That’s it. Just food. 2. The front desk was a disaster. We arrived at 3:30 PM, and had to wait over 30 minutes just to get into the room. The staff seemed completely detached, like they had zero understanding of what good service means. We called to ask for two glasses of wine, and they literally just brought us two empty wine glasses. Empty!When we checked out, no one told us that the 2,000 THB deposit was being voided. We clearly told them at check-in to deduct it from our bill, not void it. I had to find out myself during check-out. Completely unprofessional. 3. The beachside restaurant  We ordered the Tuna Tartare — it was disgusting. It tasted like dead fish, and we had to send it back. Even the chef came out to explain that the tuna was “fresh” and that “this is how they cook it,” and then apologized. the dessert (just ice cream and fruit) took over 30 minutes to arrive. Absolutely ridiculous. ( the staff at the White Oven were the only ones who were actually kind and professional.) 4. The room It was so noisy, we could hear people talking and closing doors next to us  On the first day, we told the maid the toilet light was broken. Nothing was fixed. We called the front desk and asked them to clean the room at 3:00 PM. When we came back at 3:30, no one had come. so I have to call them again. We went to the pool and came back at 4:30 — the maid had just arrived and was cleaning, but she didn’t change the duvet or pillow covers, and didn’t give us new towels. What kind of housekeeping is this? The only thing that lived up to “5-star” was the spa. That’s it. Absolutely disappointing and not worth the price. Never again