The Orient Jakarta, a Royal Hideaway Hotel Reviews

Response from Property: Dear Ms. GermanTraveler,Thank you so much for your wonderful feedback. We're thrilled to hear you enjoyed the food, your room, Café Cali, the pools, and especially our team. It's our goal to create a true retreat experience, and it means the world to know we hit the mark for you. We can’t wait to welcome you back soon.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr/Mrs,Thank you so much for your kind words.We're thrilled to hear you enjoyed the ambiance and that our team's friendliness made a great impression. Your feedback truly means a lot to us, and we can't wait to welcome you back again soon.Best Regards,The Orient Jakarta Management

Response from Property: Dear Guest,Thank you for your thoughtful review. We're so glad to hear that you had a positive experience with our staff, especially Weni – we'll be sure to pass along your kind words to her. It's great to know that she made a lasting impression with her kindness and attentiveness.We also appreciate your feedback about not feeling the "5-star" experience. We’re constantly working to elevate our service and facilities, and your input is incredibly valuable to help us achieve that. We hope to welcome you back soon and provide you with an even more exceptional stay.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr. Lim,Thank you for your kind words! We're so pleased to hear you enjoyed our location.It’s also wonderful to know that our hotel design resonated with you. We’ve carefully curated the furnishings to blend comfort with character, and it’s always a joy to hear when guests appreciate those details.We hope to have the pleasure of welcoming you back again soon!Best regards,The Orient Jakarta Management

Response from Property: Dear Mr/Mrs,Thank you for your kind feedback. We're glad to hear you found the hotel clean and tidy. Your satisfaction is important to us, and we hope to welcome you back again soon.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr. Zulkefli,Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that your stay at The Orient Hotel was nothing short of exceptional. It’s wonderful to know that our service, hospitality, and attention to detail made your experience unforgettable.We truly appreciate your compliments on the room design, cleanliness, and luxurious touches, as well as our dining offerings. We’re also glad to hear that the hotel’s ambiance provided the perfect balance of sophistication and comfort, giving you a peaceful retreat in the heart of the city.A special thank you for recognizing our staff — they truly strive to go above and beyond, and your kind words will be shared with them as a reminder of their hard work.We can’t wait to welcome you back for another memorable stay at The Orient Hotel.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr/Mrs,Thank you so much for your heartfelt and wonderful review!We are truly honored to hear that your stay with us was the best you’ve ever experienced. Your kind words about our team—from the doorman to management—mean the world to us. Providing warm, attentive service with a smile is what we strive for every day, and it's incredibly rewarding to know that it made your visit special.We’re also delighted that you enjoyed the rustic timber design, the comfort of your room, the quality of our food and coffee, and the relaxing ambiance of the spa and swimming pool. Knowing you felt at home and appreciated the location and overall atmosphere is the highest compliment we could receive.We can’t wait to welcome you back to your “other home” in Jakarta. Until then, take care and thank you once again for your generous recommendation!Best regards,The Orient Jakarta Management

Response from Property: Dear Mr/Mrs,We couldn't agree more — Bill Bensley truly is a design genius! We're so glad you appreciated his unique touch and creativity throughout the property. His work brings so much character and charm to the space.We hope to welcome you back soon to enjoy more of the magic.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr. Michael,Thank you for your kind review. We're so glad our location was convenient for your visit and that you enjoyed the clean room and friendly service. It means a lot to us that you chose to stay with us again. We look forward to welcoming you back for your next trip.Best Regards,The Orient Jakarta Management

Response from Property: Dear Ms. Linzlinzie,Thank you so much for your kind words. We're thrilled to hear that you enjoyed the service, room, food, and decor. Our team works hard to make every guest experience memorable, and it's wonderful to know that it made an impact. We hope to welcome you back again soon.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr/Mrs,Thank you for taking the time to share your experience with us. We're so glad to hear you enjoyed our convenient location, rooftop area, pool, and comfortable beds. It's great to know these aspects added to your stay.We also truly appreciate your honest feedback regarding the noise levels and breakfast. We understand how important a quiet, restful environment is, and we’re sorry the earplugs provided didn’t offer enough relief. Please know we’re actively exploring ways to improve sound insulation. Your comment about breakfast has also been noted — we're continuously working to enhance our offerings.We hope to have the opportunity to welcome you back and provide an even better experience next time.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr/Mrs. Abs911,Thank you so much for your amazing review. We're thrilled to hear you enjoyed your stay and appreciated the stylish atmosphere and friendly service—especially from Dian, who will be delighted to hear your kind words. We're also glad you loved the food and had a great experience at Cali Restaurant. We can't wait to welcome you back soon.Best Regards,The Orient Jakarta Management

Response from Property: Dear Mr. Heigun,Thank you for your kind and constructive feedback. We’re delighted to hear that you found the hotel very good and appreciated the responsiveness of our team. Providing a quick solution to your request for a work table—while not perfect in quality—is something we’re happy to have assisted with, and we truly value your understanding and recognition of our team’s attitude.We’re also glad you enjoyed the nearby shopping area and the local food options—it’s always great to explore the neighborhood.Your comments help us improve, and we hope to enhance our in-room amenities for even greater comfort in the future. We look forward to welcoming you back again soon.Best Regards,The Orient Jakarta Management