The Orient Jakarta, a Royal Hideaway Hotel

The Orient Jakarta, a Royal Hideaway Hotel Reviews

The Orient Jakarta, a Royal Hideaway Hotel

Jl. Jend. Sudirman No.36, Bend. Hilir, Kecamatan Tanah, Tanah Abang, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10210, IndonesiaSee Hotel Details
The Orient Jakarta, a Royal Hideaway Hotel
The Orient Jakarta, a Royal Hideaway HotelThe Orient Jakarta, a Royal Hideaway HotelThe Orient Jakarta, a Royal Hideaway Hotel
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Guest Reviews

9.3/10
Great
92 review
Verified reviews
Location9.2
Amenities9.1
Service9.4
Cleanliness9.4
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All reviews(92)
Positive reviews(91)
Reviews with photos/video(27)
Friendly staff(17)
Awesome rooms(13)
Great location(10)
Well decorated(8)
Well designed(8)
Great swimming pool(8)
Clean and tidy(7)
Negative reviews(1)
Anonymous User
Superior Room
Stayed in Apr 2025
Couples
26 review
10.0/10
Outstanding
Posted on May 6, 2025
Perfect ambient with the superb and greatest friendly of the team
Response from Property: Dear Mr/Mrs,Thank you so much for your kind words.We're thrilled to hear you enjoyed the ambiance and that our team's friendliness made a great impression. Your feedback truly means a lot to us, and we can't wait to welcome you back again soon.Best Regards,The Orient Jakarta Management
Guest User
Superior Room
Stayed in Jan 2025
Travel with friends
16 review
9.0/10
Great
Posted on Feb 15, 2025
Good location, staffs were helpful and attentive especially the breakfast greeter lady named Weni. I appreciate her kindness and politeness very much. Her standard belongs to higher level hotel such as Ritz or Raffles, tbh. Anyway, although I didn't find anything wrong with this hotel, I just didn't feel the "5-star" here.
Response from Property: Dear Guest,Thank you for your thoughtful review. We're so glad to hear that you had a positive experience with our staff, especially Weni – we'll be sure to pass along your kind words to her. It's great to know that she made a lasting impression with her kindness and attentiveness.We also appreciate your feedback about not feeling the "5-star" experience. We’re constantly working to elevate our service and facilities, and your input is incredibly valuable to help us achieve that. We hope to welcome you back soon and provide you with an even more exceptional stay.Best Regards,The Orient Jakarta Management
Guest User
Deluxe Room (Grand)
Stayed in Apr 2025
Solo travelers
1 review
9.5/10
Amazing
Posted on May 18, 2025
Hotel is clean and tidy.
Response from Property: Dear Mr/Mrs,Thank you for your kind feedback. We're glad to hear you found the hotel clean and tidy. Your satisfaction is important to us, and we hope to welcome you back again soon.Best Regards,The Orient Jakarta Management
Irwan Zulkefli
Superior Room
Stayed in Dec 2024
Solo travelers
14 review
9.5/10
Amazing
Posted on Jan 6, 2025
My stay at The Orient Hotel was nothing short of exceptional. The impeccable service, warm hospitality, and attention to detail made the experience truly unforgettable. The rooms were elegantly designed, spacious, and immaculately clean, with luxurious touches that enhanced comfort. The dining options exceeded expectations, offering a delightful array of flavours that catered to both local and international tastes. The hotel’s ambience perfectly balances sophistication and comfort, making it a serene retreat amidst the bustling city. A special mention to the staff, who went above and beyond to ensure every request was met with efficiency and a genuine smile. I highly recommend The Orient Hotel for anyone seeking a premium and memorable stay. I look forward to returning!
Response from Property: Dear Mr. Zulkefli,Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that your stay at The Orient Hotel was nothing short of exceptional. It’s wonderful to know that our service, hospitality, and attention to detail made your experience unforgettable.We truly appreciate your compliments on the room design, cleanliness, and luxurious touches, as well as our dining offerings. We’re also glad to hear that the hotel’s ambiance provided the perfect balance of sophistication and comfort, giving you a peaceful retreat in the heart of the city.A special thank you for recognizing our staff — they truly strive to go above and beyond, and your kind words will be shared with them as a reminder of their hard work.We can’t wait to welcome you back for another memorable stay at The Orient Hotel.Best Regards,The Orient Jakarta Management
Anonymous User
Deluxe Room
Stayed in Mar 2025
Couples
18 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Bill Bensley is the best!
6/7
Response from Property: Dear Mr/Mrs,We couldn't agree more — Bill Bensley truly is a design genius! We're so glad you appreciated his unique touch and creativity throughout the property. His work brings so much character and charm to the space.We hope to welcome you back soon to enjoy more of the magic.Best Regards,The Orient Jakarta Management
Linzlinzie
Superior Room
Stayed in Oct 2024
Family
1 review
10.0/10
Outstanding
Posted on Feb 5, 2025
Excellent service, beautiful room, great food. Love the decor and all the service staff.
Response from Property: Dear Ms. Linzlinzie,Thank you so much for your kind words. We're thrilled to hear that you enjoyed the service, room, food, and decor. Our team works hard to make every guest experience memorable, and it's wonderful to know that it made an impact. We hope to welcome you back again soon.Best Regards,The Orient Jakarta Management
Michael
Superior Room
Stayed in Apr 2025
Business travelers
14 review
9.5/10
Amazing
Posted on May 21, 2025
Nice hotel, clean n neat room. Good location n friendly staff. Will return stay for sure.
Response from Property: Dear Mr. Michael,Thank you so much for your kind words. We’re thrilled to hear you enjoyed your stay, especially our clean and neat rooms, convenient location, and friendly staff. It means a lot to us that you plan to return—we’ll be looking forward to welcoming you back for another great stay.Best Regards,The Orient Jakarta Management
Guest User
Deluxe Room
Stayed in Mar 2025
Travel with friends
1 review
8.5/10
Very Good
Posted on Apr 20, 2025
Pros: great location near MRT. Nice pool and rooftop area. Very comfortable bed. Cons: poor noise insulation - could hear traffic noise and neighbors talking. Ear plugs provided but didn’t help much. Breakfast was average.
Response from Property: Dear Mr/Mrs,Thank you for taking the time to share your experience with us. We're so glad to hear you enjoyed our convenient location, rooftop area, pool, and comfortable beds. It's great to know these aspects added to your stay.We also truly appreciate your honest feedback regarding the noise levels and breakfast. We understand how important a quiet, restful environment is, and we’re sorry the earplugs provided didn’t offer enough relief. Please know we’re actively exploring ways to improve sound insulation. Your comment about breakfast has also been noted — we're continuously working to enhance our offerings.We hope to have the opportunity to welcome you back and provide an even better experience next time.Best Regards,The Orient Jakarta Management
Abs911
Grand Orient King Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 12, 2025
Amazing hotel,very stylish with friendly staff, like the Dian, who was very helpful. The food is really good and Cali restaurant is so cool.
Response from Property: Dear Mr/Mrs. Abs911,Thank you so much for your amazing review. We're thrilled to hear you enjoyed your stay and appreciated the stylish atmosphere and friendly service—especially from Dian, who will be delighted to hear your kind words. We're also glad you loved the food and had a great experience at Cali Restaurant. We can't wait to welcome you back soon.Best Regards,The Orient Jakarta Management
heigun
Superior Room
Stayed in Mar 2025
Business travelers
6 review
10.0/10
Outstanding
Posted on May 21, 2025
The hotel is very good, the only thing is that we do not have a small table in the room to work with.But after we told to the reception, They immediately sent me a small table to work with even the quality is not that good, but the attitude is very good.Just not far from the hotel, there is a shopping area.Find a lot of local foods, reasonable price.
Response from Property: Dear Mr. Heigun,Thank you for your kind and constructive feedback. We’re delighted to hear that you found the hotel very good and appreciated the responsiveness of our team. Providing a quick solution to your request for a work table—while not perfect in quality—is something we’re happy to have assisted with, and we truly value your understanding and recognition of our team’s attitude.We’re also glad you enjoyed the nearby shopping area and the local food options—it’s always great to explore the neighborhood.Your comments help us improve, and we hope to enhance our in-room amenities for even greater comfort in the future. We look forward to welcoming you back again soon.Best Regards,The Orient Jakarta Management
Guest User
Superior Room
Stayed in Feb 2025
Family
3 review
10.0/10
Outstanding
Posted on Mar 4, 2025
Absolutely lovely hotel, the staff were very friendly and helpful, would definitely recommend
Response from Property: Dear Mr/Mrs,Thank you very much for this kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to seeing you again soon.Best Regards,The Orient Jakarta Management
MEHFOOZ ALI
Superior Room
Stayed in Dec 2024
Business travelers
52 review
10.0/10
Outstanding
Posted on Jan 21, 2025
Very nice hotel with great swimming pools. Food is alright but breakfast is awesome. Also, the ambience of this hotel is best. The only stupidity I felt was toilet don’t have any wash basin to wash hands after using toilet. Also, the wash basin is located at opposite side which doesn’t make sense, it’s better to be a part of the bathroom instead of stand alone. The location of bathtub is very nice.
Response from Property: Dear Mr. Ali,Thank you for your feedback and kind words. We’re thrilled to hear you enjoyed our swimming pools, breakfast, and the ambience of the hotel. We also appreciate your constructive comments about the bathroom layout. We’ll certainly take your suggestions into consideration as we continue to improve our facilities. We're glad you liked the bathtub placement and hope to welcome you back soon for another enjoyable stay.Best Regards,The Orient Jakarta Management
hels
Deluxe Room
Stayed in Jan 2025
Travel with friends
14 review
10.0/10
Outstanding
Posted on Mar 14, 2025
the room was clean, the bed was big and the view of the hotel was very nice
Response from Property: Dear Mr/Mrs. Hels,Thank you so much for your kind wordsWe're thrilled to hear that you enjoyed the cleanliness of the room, the comfort of the bed, and the beautiful view. We look forward to welcoming you back on your next visit.Best Regards,The Orient Jakarta Management
Guest User
Superior Room
Stayed in Mar 2025
Business travelers
2 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Pretty looking hotel with good service and breakfast.
Response from Property: Dear Mr/Mrs,Thank you for your kind words. We're delighted to hear that you enjoyed the look of our hotel as well as our service and breakfast. Your feedback means a lot to us, and we hope to welcome you back again soon for another great stay.Best Regards,The Orient Jakarta Management
Guest User
Superior Room
Stayed in Sep 2024
Business travelers
4 review
4.0/10
Posted on Oct 19, 2024
Horrible Noisy from traffic and mosque prayers. Terrible soft mattress and pillow. Not all channels available on the list. They claim satellite problem.. CNA in Asia hotels are mandatory. Can’t control the aircon too much. Weird dark and errie design of hotel from lobby to room. Terrible lightnings whole hotel you can’t see people 2m from you.. even the entrance the grab miss it.. so dark. . Disappointing breakfast. I can only sleep 6 hours for 2 days. The noisy is unbearable. First and last time to stay. I won’t recommend at all.
Response from Property: Dear Mr/Mrs,Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our guests, as it helps us identify areas where we can improve.We are truly sorry to learn about the noise disturbances you experienced during your stay, particularly from traffic and local mosque prayers. We understand how important a peaceful environment is for our guests, and we are currently exploring soundproofing options to enhance comfort.We also regret to hear that the mattress and pillows did not meet your expectations. Your comfort is our priority, and we are reviewing our bedding options to ensure a more restful night's sleep in the future.Regarding the television channels, we apologize for the inconvenience and are working with our service provider to rectify any satellite issues. We understand how frustrating it can be when expected amenities are not available.We appreciate your feedback about the air conditioning control and the lighting in the hotel. We are evaluating ways to improve both the functionality of the air conditioning units and the overall ambiance of our spaces to create a more inviting atmosphere.We’re sorry to hear that breakfast did not meet your expectations. We strive to offer a variety of options and will take your comments into consideration as we work to enhance our breakfast offerings.Your experience is important to us, and we take your concerns seriously. We would love the opportunity to discuss this further and find a way to make it right.Thank you once again for your valuable feedback, and we hope to regain your trust in the future.Best Regards,The Orient Jakarta Management