Citadines Cebu City Reviews

Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with our friendly staff and excellent facilities. It's great to know that you enjoyed the cooking amenities, ample drinking water, and our clean pool. We're also pleased that you found the nearby Robinsons and Abaca Baking convenient. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Kudos to our team for providing excellent service!

Response from Property: Warm Greetings from Citadines Cebu City!Thank you so much for your glowing review and continued support. We're deeply honored by your perfect ratings across all aspects of your stay—from amenities and cleanliness to surroundings and service. It’s truly gratifying to know that Citadines continues to meet your expectations year after year.Your loyalty means the world to us, and we’re especially touched by your kind words about our service. Ensuring a fantastic and memorable experience for each guest is what we strive for daily, and hearing that you “love Citadines” reminds us why we do what we do.We look forward to welcoming you back soon for another outstanding stay.

Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our location, friendly staff, and great food. It's fantastic to know that you would choose our hotel again if you return to Cebu. We look forward to welcoming you back soon!

Response from Property: Dear Ms. Lou Lyn,Warm Greetings from Citadines Cebu City!Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our rooms and amenities, and that our breakfast left such a positive impression. Your kind words inspire us to continue delivering exceptional experiences to our guests.We look forward to welcoming you back for another fantastic stay!Best regards,Kathleya AbellanaAsst. Manager, Guest Service

Response from Property: Dear Paolo, Thank you for your wonderful review! We're delighted to hear that you enjoyed our perfect rooms, amazing breakfast, and excellent gym and swimming pool facilities. We're thrilled to be your top choice in Cebu and look forward to welcoming you back for another exceptional stay!Best regards, Abegail Nicolas | Manager, Operations

Response from Property: Warm Greetings from Citadines Cebu City!Thank you for taking the time to write such a wonderful review—it truly means a lot to us, especially since you don’t normally write reviews! We’re delighted to hear that we were able to provide you with a comfortable and welcoming experience, even at 1 am. Knowing that your 17-month-old felt at ease in the pleasantly cool room brings a smile to our faces.We’re thrilled to hear you enjoyed the breakfast and appreciated the variety of options available. Your kind words about recommending us to others are incredibly encouraging and motivate our team to continue providing exceptional service.Thank you once again for choosing Citadines Cebu. We hope to welcome you and your family back in the future for another fantastic stay.

Response from Property: Thank you for your detailed feedback! We're glad to hear that you found our facilities to be good and enjoyed your stay in our studio. We apologize for the inconvenience you experienced with the restaurant booking and the breakfast buffet. Your comments about the café machine and the freshness of the pastries are noted, and we will work on improving these aspects. We appreciate your understanding and are pleased to know that you plan to return. We look forward to welcoming you back soon!

Response from Property: Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you experienced with the room readiness, air conditioning in the lobby, and the cold shower. Your comments about the non-potable water and limited pool loungers are also noted. We're glad to hear that you found the location convenient, enjoyed the breakfast, and appreciated the friendliness of our staff. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.

Response from Property: Dear valued guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abby Nicolas | Manager, OperationsBest regards, Abegail Nicolas | Manager, Guest Service

Response from Property: Warm Greetings from Citadines Cebu City!Thank you for your kind feedback. We're pleased to know you found our property to be a nice place to stay, and that our convenient proximity to Uncle John Mini Mart added to your overall experience. We're always glad when our location makes our guests’ stay more comfortable and hassle-free.We hope to welcome you back on your next visit.

Response from Property: Warm Greetings from Citadines Cebu City!Thank you for your kind words and wonderful feedback about your recent stay with us. We are thrilled to know that you enjoyed your time here and found our hotel to be a lovely and reliable choice.It’s great to hear that you appreciated our rooftop pool—it’s certainly one of our favorite features, and we’re delighted that it added to your experience.We look forward to welcoming you back soon for another memorable stay!

Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you had a great stay and enjoyed both the accommodation and the food. Your kind words mean a lot to us, and we look forward to welcoming you back soon!

Response from Property: Dear jeunssi, Thank you for taking the time in writing us a review! We are delighted to know you had an enjoyable stay and we all look forward in welcoming you back to your home-away from-home! Best regards, Abegail Nicolas | Manager, Guest Service