The Umstead Hotel and Spa

This was the best hotel experience I've had in a long time, the service and staff were incredible very knowledgeable, friendly and helpful we will be back to experience the rest of the amenities that the hotel has to offer,we had a full schedule to achieve and had limited time to get the full experience . Thank you again

0 out of 5. Yet again a disappointing stay - should have thought better then to return. Their amenities are subpar, at best, for what is supposed to be luxury hotel; they are unaccommodating, rude, disrespectful, and their “service” is heinous. My husband and I stayed numerous times and enjoyed the prior staff, but clearly recent changes have brought in a new “style” which is unacceptable to that of a “luxury” resort.

My husband and I have been staying at the Umstead Hotel since it opened in 2007. The service is impeccable; the rooms are gorgeous and the pool (and pool service) and spa are amazing. Top tier service throughout the property. The restaurant, Heron’s, is one of a kind- just like the hotel. We love the wonderful mix of art, nature and ambience. We also enjoyed tea with their harpist playing and Robert in the lounge. Highly recommend!

This is a beautiful hotel in an even more beautiful location with spectacular service. We have been there twice and booked with AMEX's Fine Resorts and Hotels program, so we got upgraded to a lake front balcony both times. The valet was prompt and the front desk employees were also excellent. After checking out, the front desk person walked me to the valet area to ensure that my car had been called for. The rooms are lovely and the bed was very comfortable. We especially loved the large balcony and the bathroom. I meant to see which products are in the shower because they smelled amazing. We also love the robes, as they have some fuzzy material that is very soft inside. We did not see any slippers however. You can use the iPad screen by the bedside to order room service. This was great as it told you how long the wait would be, and let you monitor the order. The food was excellent and they just added sushi to their menu. They also set up a lovely table, flowers included for dinner, in your room when you order. We ate at the restaurant for breakfast last visit and it was tasteful and quiet, and also has outside seating. The Crab Cake Benedict was full of crab! The spa is beautiful and serene, and the massage was excellent. You do need to schedule spa appointments in advance of your stay, as they book up. We love the pool there, as it is heated. So we were able to comfortably swim last October, and even last week on a 60 degree day in April. The pool service is wonderful. They will fix your chair and umbrella, check in on you frequently, and the drinks are prompt. Their frozé is fabulous. If you are looking for a serene pool day to accompany your spa treatments, ensure that it is not a school holiday. We were there during spring break week, so there were a lot of children in the pool. We enjoyed watching them swim and splash around, but it is something to be aware of if you are looking for a serene pool day. When we went last October, there were no children and it was quieter. The pool and hotel are in the woods so the sound of birds is very peaceful. If you decide to visit the pool, request a seat as far away from the pool bar as you can get, for two reasons. First, the fence door that the pool servers use slams very loudly. I feel that this should be fixed by the hotel as it was very loud and the servers come in and out of it constantly for pool service. Second, the pool servers chatted at quite a loud volume whenever they were not serving. I now know way too much about their dogs, what they like to do in their free time, and their favorite drinks. It was the girls first day, so maybe she was talking extra to get to know her fellow employee. But her voice was very loud and it definitely took away from the serenity. The pool was very busy, as it was a school holiday, so unfortunately we could not move to other chairs further away. The only other issue we had is that someone was constantly smoking on their balcony near ours. We could not deter

Loved the amenities staff and the property! Everything was great!