Aqualuz Troia Rio by the Editory

Aqualuz Troia Rio by the Editory Reviews

Aqualuz Troia Rio by the Editory

Alameda do Zambujeiro, Carvalhal, Setubal District, 7570-789, PortugalSee Hotel Details
Aqualuz Troia Rio by the Editory
Aqualuz Troia Rio by the EditoryAqualuz Troia Rio by the EditoryAqualuz Troia Rio by the Editory
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1 night

Guest Reviews

7.4/10
28 review
Verified reviews
Location7.7
Amenities7.2
Service7.3
Cleanliness7.5
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All reviews(28)
Positive reviews(14)
Reviews with photos/video(1)
Negative reviews(3)
Guest User
Studio With Sea View
Stayed in May 2025
Couple
1 review
6.5/10
Posted on Jun 16, 2025
For the Last 4 years I went to Troia. The whole Island Is owbwd by the group PAstana Cristiano Ronaldo and Is a Monopoly. The workers are all seasonal with no preparazione and despite they Extreme kindness not up to the Level required. It Is a Pity but I Will not go back
Guest User
Studio With Sea View
Stayed in Apr 2023
Family
1 review
6.5/10
Posted on Jun 4, 2023
The location is very good. Poor cleanliness of the accommodation. The service leaves little to be desired. The indoor pool was not available and we had to go to another hotel to enjoy this service, we did not have this information before check-in. We were not happy with the stay unfortunately. I will not recommend.
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Guest User
Suite T1
Stayed in Jun 2025
Family
1 review
7.5/10
Posted on Jul 13, 2025
Penso que o Hotel perdeu um pouco de qualidade ao nível do pequeno almoço e também buffet. Atendimento no check in um pouco lento.
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Guest User
Studio
Stayed in May 2025
Couple
1 review
7.5/10
Posted on Jul 9, 2025
Experiência agradável para um escapadinha. Apesar de ser uma zona calme e tranquila. Na hora de jantar. As pessoas dos apartamentos vizinhos mal começavam a cozinhar era um cheiro forte pelos corredor. Sendo assim o sistema de exaustão não ser o melhor. E a piscina interior tinha a água completamente gelada.
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Guest User
Studio
Stayed in May 2025
Family
1 review
2.0/10
Posted on Jun 15, 2025
Péssimo!! Batatas no quarto e não tinham autorização para fazer a troca de quarto devido as horas da noite mesmo tendo uma bebé de 6 meses a dormir no quarto. Fiz imediatamente check out e disseram que iriam fazer a devolução do valor mas que teria de entrar em contacto com a trip. Informei a trip e pedi o reembolso da estadia visto nem sequer ter usufruído de uma noite da minha reserva. A trip informou me que o hotel não autorizou a devolução do dinheiro. Certamente não voltarei ao hotel nem a utilizar os serviços da trip
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Guest User
Studio
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 14, 2025
O staff é todo muito simpático e acessível. Excelente localização, a poucos metros da praia. Piscinas grandes.
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Guest User
Suite T1
Stayed in Apr 2025
Couple
10/10
Outstanding
Posted on Jun 2, 2025
O hotel está muito bem localizado, e o atendimento é cordial. No entanto o teto da sala do nosso apartamento estava a cair. Não nos fez diferença porque não utilizamos a divisão. O que nos fez muita diferença foi o jacuzzi não estar a funcionar, embora com a informação que a avaria estava solucionada, era apenas uma banheira de água fria, estas informações deveriam estar disponíveis no momento da reserva, não teríamos optado por este alojamento com toda a certeza, visto que o objectivo da estadia era desfrutar do mesmo.
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Guest User
Suite T1
Stayed in Jun 2025
Family
2 review
8.5/10
Very Good
Posted on Jul 7, 2025
Bom hotel para famílias, com acesso a boa piscina e praia fantástica
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Guest User
Suite T1
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 11, 2025
Tudo excelente e para ser perfeito falta melhorar a animação.
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Guest User
Studio
Stayed in May 2025
Family
2 review
9.0/10
Great
Posted on Jun 26, 2025
Hotel óptimo para famílias com várias atividades
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Guest User
Studio With Sea View
Stayed in Apr 2025
Couple
1 review
6.5/10
Posted on Jun 4, 2025
Não espero voltar
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Guest User
Studio
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 20, 2025
Muito bom!
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Guest User
Studio With Sea View
Stayed in May 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jun 20, 2025
Tudo óptimo
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Guest User
Stayed in Aug 2024
Other
2.0/10
Posted on Sep 27, 2024
Terrible. Rooms shabby. No Wi-Fi access from the room and despite reporting it personally to the front desk on 3 occasions and by email to Customer Service, nothing was done. No apologies, no attempt to solve the issue. Never received feed back. After a week, still had no WiFi. General service is slow and not customer focused. Furniture in rooms is cheap and uncomfortable. Bed mattress extremely uncomfortable with unhygienic mattress cover. Eating in - and out - in Tróia is expensive for below average quality. Stay in Setubal!
Guest User
Stayed in Aug 2024
Other
2.0/10
Posted on Sep 22, 2024
The property was a total letdown. The rooms were old and run down and nothing like the pictures. The fridge had no light and the shelves were dirty. The pool way broken so therefore not heated. Both indoor and outdoor pools were dirty and honestly did not look hygienic to swim in. The jacuzzi was not working, the gym was cold, and although we were told on arrival the kids place would be running it appears it wasn’t. Breakfast was mediocr, my daughter picked up some bread from the buffet and it was hard and stale on one side - I expect better from a 4 star hotel.. though, to be fair I wouldn’t even give it 1 star. The lady at reception was very sweet and helpful and they did their best to resolve our refund. The staff also acknowledged the terrible state of the hotel… it is as if the company have just forgotten it and left it to rot. A shame as the website made it look so nice… unfortunately the website is a total sham. Needless to say we will never go back, and I do not recommend anyone staying there.