"Price was much more affordable than other hotels in the same area. Great location. The check-in time was 3PM but displayed here 2PM, called the number at the reception and the lady still let me check-in early. Room was spacious and clean, bathroom as well, however I booked a double bed but it was 2 singles put into one. The water in the shower was way too hot though, I was twisting the knob and wait for each of them for a while but it’s just keep getting hotter so eventually I took mixed it the cold water from the faucet pour it in the tub. Overall nice experience"

"Great experience."

"Super clean budget rooms, excellent location, and comfy bed. 👍"

"Having visited Cardiff numerous times and stayed in various hotels, I must say my experience at Novotel Cardiff Central was regrettably the worst to date. The challenges began before I even arrived. Due to train delays, I was unable to check in at the expected time. I made multiple attempts to contact the hotel—via email and phone—to inform them of my delay and secure my booking, but unfortunately, there was no response or opportunity to connect with staff. Upon finally arriving at the hotel, I requested at reception whether my late check-in could allow for a slightly later check-out as a courtesy. The staff member informed me that late check-out was available, but only at an additional charge. When I inquired further about the possibility of an exception, I was met with a terse response: “This is the policy.” While I understand the need for policies, I found this approach to be rather inflexible and lacking in customer care. To my dismay, the staff member then turned to his mobile phone, leaving me feeling dismissed and undervalued as a guest. The issues did not end there. The floor we were staying on was incredibly noisy, with children running across the corridors yelling, some inappropriately undressed. Several times, our door was banged on loudly, disturbing my family, including my young child, who struggled to get any rest that night. It was a particularly disappointing experience, especially during what should have been a christmas festive and welcoming season. Given this unfortunate experience, I am afraid not be returning to Novotel Cardiff Central on future visits to Cardiff. There are certainly better options available for travellers seeking both comfort and professionalism."

"Iryna the receptionist was very helpful in my booking in process. Very professional"

"The receptionist was disrespectful towards me and my partner. She totally ignored us when we arrived, she was busy talking to another staff and she didn't apologise after we complained to her. Aside that, the hotel is nice and comfortable"

"The room had a view of the trainline, was decent in size but seems the extractor in the bathroom was not working, made it known to the receptionist but not sure it was addressed till we left."

"We had a very pleasant stay! Super dog friendly! Very clean and tidy! We will definitely come back again! All the staff were very welcoming especially Angel!"

"Receptionist Anshika helpful and apologetic Breakfast boring 😴 When I asked for vegetarian/vegan I was directed to PORK sausages, very off handedly, by Lisa. Which was totally disrespectful,rude and upsetting 😡 The croissants were totally inedible when I went on Sunday morning around 8am There were 3 "broken" croissants left, which nobody touched Until I asked if they were going to top it up! The hash brown were dry and inedible"