The Royal Islander – An All Suites Resort
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1 night
1 room, 2 adults, 0 children
All properties in Cancun

The Royal Islander – An All Suites Resort

Km 17.5, Blvd. Kukulcan, Zona Hotelera, Cancun, Quintana Roo, Mexico
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hotel overview picture
Highlights
Excellent service
Sparkling clean
Top local pick
Ideal location
Lots to do
Amenities
Hot springs
Spa
GymFree
Bicycle rental
Childcare service
All amenities
Property Description
When staying at The Royal Islander – An All Suites Resort, you'll be perfectly positioned to explore all that Cancun has to offer.
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9.0/10
Great
Cleanliness9.0
Amenities9.0
Location9.0
Service9.0
All 43 reviews
Surroundings
Airport: Cancun International Airport
(15.6 km)
Landmarks: San Miguelito Archeological Site
(180m)
Landmarks: Museo Maya de Cancun
(380m)
Landmarks: Peninsula Convention Center
(400m)
Landmarks: Centro de Convenciones Cancún El Rey by Emporio.
(410m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

One Bedroom Suite with Resort View
4

One Bedroom Suite with Resort View

1 King bed and 2 Single bed
Has window
Non-smoking
Room Details
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Standard Double Room with Resort View
4

Standard Double Room with Resort View

2 Double bed
Has window
Non-smoking
Room Details
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Beachfront Two Bedroom Master Suite
14

Beachfront Two Bedroom Master Suite

1 King bed and 2 Double bed and 2 Single bed
Has window
Non-smoking
Room Details
Check Availability
Double Standard Room Beachfront
3

Double Standard Room Beachfront

2 Small double beds
Has window
Non-smoking
Room Details
Check Availability
Ocean view One Bedroom Suite
6

Ocean view One Bedroom Suite

1 King bed
Has window
Non-smoking
Room Details
Check Availability
One-Bedroom Suite-Beach Front
12

One-Bedroom Suite-Beach Front

1 King bed and 2 Single bed
Has window
Non-smoking
Room Details
Check Availability
Two Bedroom Master Suite
14

Two Bedroom Master Suite

2 Double bed and 1 King bed and 2 Sofa bed
Has window
Non-smoking
Room Details
Check Availability
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Guest Reviews

9.0/10
Great
43 reviews
Verified Reviews
  • Cleanliness9.0
  • Amenities9.0
  • Location9.0
  • Service9.0
Average for similar properties in Cancun
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 6, 2023
The room was a room with a kitchen and a living room, and it was an ocean view, but it was an ocean front. The bath also has a bathtub, so you can relax. There is also table tennis, which I enjoyed. "There was a convenience store-like store inside the hotel." There is only one restaurant where you can have dinner, and there isn't one near the hotel, so I ended up going to a convenience store. You can exchange money at the front desk, but not from Japanese yen. I was satisfied overall
Original TextTranslation provided by Google
M‍a‍r‍c‍s
January 26, 2023
The service is definitely the worst hotel in the world. There is no one. When friends come to visit, they can't even enter the hotel lobby, and they are so angry that they don't stay. Do not stay at this hotel , never , it is a trash hotel with rude stuff at the reception.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 27, 2022
#positive #I was happy with the Hotel Smell, Nearby Restaurants, Soundproofing, Toiletries, Convenience of Transport; The hotel room is still very good. When I booked, I booked a standard room when there was no room. I gave the front desk a tip of 200 pesos to upgrade to a suite. The uncle at the front desk is very enthusiastic and the service is also very good. The hotel is right by the sea, you can walk directly from the hotel to the sea, and the built-in swimming pool is still very good. The only downside is that there are too few varieties of breakfast, which is pitiful. There is basically nothing to eat for the Chinese stomach.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 12, 2023
Hotel muito caro , e não vale a pena ! Comida horrível , café sem variedades , FRACO DEMAIS .Quarto cheio de formiga . Meu namorado dormindo foi atacado por formigas . Antiquado , não mercê nem 2 de estrelas !
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 12, 2023
Decepção com a preocupação com hóspedes, laboratório do hotel nos deu informação errada, perdemos voo por conta disso, escrevi um e-mail ao sac do hotel, eles pouco se importaram com tamanho prejuízo que causaram, tenho tudo documentado
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V‍a‍l‍e‍r‍i‍e‍M‍9‍9‍6
July 15, 2023
Beautiful well kept property. Staff is excellent. Food was very good. We came here to live on the beach and in the ocean all day. Gorgeous pool that we never got in. We never left the resort the entire week, and it had everything we needed to completely relax and unwind. Full condo style suite, 1 befroom condo or two with the adjoining lockout bedroom, which is like an additional hotel room. Market on site and 3 restaurants as well as coffee/icecream shop. Beach was well kept as well with ample loungers, chairs, side tables and natural umbrellas. There was a playground set for kids on a side lawn. There was a beach lifeguard on duty until 7pm. This is not an all-inclusive place which we loved. We are not big drinkers, so we saved a lot of money over what all-inclusive fees are these days! Restaurants had a good variety of offerings. The market had almond and coconut milk and fresh fruits and frozen veggies, a variety of items for vegetarians and vegans. Restaurants were great with food allergies and helping people with different diets. The waiters asked about food allergies every time. My husband and I had a great time here. It was quieter than most resorts and very chill. Good spa, I had 2 massages that were very good. Would definitely book here again!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 29, 2023
We enjoyed our star at the Royal Islander. We can't wait to go back. Great service and nice rooms. Very convenient shuttle service to the other Royal hotels. The breakfast buffet has very good quality and many different options every day.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 20, 2023
I have stayed at the Royal Islander for the past 30 years. As initially planned, it is sold and closed. I would like to recognize 2 people in particular that normally don’t get too many accolades: Jocelyn Castillo, day manager of the resort and Osmar, longtime maid for building 7 beachfront penthouse units. Jocelyn attention to every detail makes her manager of the year for the Royal Resorts in my opinion. Osmar is the best maid I have ever had. Hopefully I can see these people sometime in the future. Good luck to you both!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 16, 2023
Hemos sido socios del Royal Islander desde hace 30 años y siempre es un placer llegar ahí, disfrutar de una villa muy cómoda y acogedora, con una cocina completa, sala y comedor que nos hacen sentir como en casa, con un vista maravillosa, una playa encantadora, con un oleaje fuerte que por ello nos obligó siempre a jugar con las olas, una piscina limpia y un personal extremadamente atento. Regresar siempre era motivo de tristeza, y ahora más que nunca pues el Royal Islander ya no existe más como tal, ha sido vendido a otra empresa y seguramente todo cambiará.
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Services & Amenities

Spa
Gym
More Amenities
Transportation
Health & Wellness
Facilities for Children

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Paying at the Hotel

Property Description

  • Renovated: 2012
  • Number of Rooms: 179
When staying at The Royal Islander – An All Suites Resort, you'll be perfectly positioned to explore all that Cancun has to offer.

All rooms are non-smoking.

Unwind by relaxing in the property's hot spring. During your stay, treat yourself with a visit to the on-site spa. The gym provides a place for guests to work out.

The property's front desk offers service in 2 languages, including English.

Frequently Asked Questions

What is the cancellation policy for The Royal Islander – An All Suites Resort?

The cancellation policy for The Royal Islander – An All Suites Resort varies depending on the type of room and booking conditions.

What are the check-in and check-out times at The Royal Islander – An All Suites Resort?

Standard check-in time at The Royal Islander – An All Suites Resort is 14:00 and check-out time is 12:00.

Does The Royal Islander – An All Suites Resort provide breakfast?

No, The Royal Islander – An All Suites Resort doesn't provide breakfast.

Can I bring my pet inside the The Royal Islander – An All Suites Resort?

As much as we love pets, unfortunately, we are unable to accommodate them in The Royal Islander – An All Suites Resort.

How far is the The Royal Islander – An All Suites Resort from the closest airport?

The closest airport is Cancun International Airport, and it is about 17 mins from hotel by car (15.6 km).

Is airport shuttle service offered by The Royal Islander – An All Suites Resort ?

No, the The Royal Islander – An All Suites Resort doesn't offer airport transfer services.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport15.64KM
Hotel Star Rating3