Guest User
December 20, 2024
This time, we upgraded to the honeymoon ocean front for my husband's birthday and honeymoon. We had told them in advance that it was his birthday, and we had a special honeymoon room. However, when we arrived, there was nothing in the room (the website said that birthday and honeymoon benefits included message cards and drinks), and there was no information until the evening, so we checked the website again to confirm the benefits, went to the front desk to ask, and they gave us a birthday plate and honeymoon breakfast in the room. There were some things that made me feel uneasy, such as the fact that there was no information about birthday and honeymoon benefits or in-room breakfast, the fact that two cakes arrived at different times due to a mistake after we asked the front desk, and the fact that breakfast did not arrive at the time we ordered, so we had to contact them again. Also, I had seen a photo with a lamp on the bedside table, but there was not one in reality, so it was a bit inconvenient at night. The view from the room was wonderful with a panoramic view of the Caribbean Sea, and the food was delicious. Overall, the hotel staff were very friendly, and it is a hotel that I would like to stay at again.
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