Hard Rock Hotel Cancun
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1 room, 2 adults, 0 children
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Hard Rock Hotel Cancun
Blvd. Kukulcan Km 14, Zona Hotelera, Cancun, Quintana Roo, 77500, Mexico
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We Price Match
Highlights
Ideal location
Airport pick-up available
Lots to do
Pets welcome
Free parkingShow more
Amenities
Golf course
Outdoor swimming pool
Private beach area
Spa
Massage room
Gym
Private parkingFree
Priority airport pick-up
All amenities
Property Description
A luxury beachfront playground with glamorous amenities and rock star style. At our unique Cancun resort we have created the ultimate beachfront celebrity playground and transformed the typical all inclusive vacation into a rock star paradise which reflects our Mexican setting and cosmopolitan flair.
Cancun Accommodation - Our 600 guest rooms and suites are some serious rock star digs. Appointed with private balconies our spacious accommodations are each with double Jacuzzis- plush bathrobes and slippers- fine linens and good stuff to keep the party going. Perfect for accommodating our family-style lodging provides special perks for your little rockers-in-training such as kids menus- video games and a kids club.
In true rock star style let your senses take center stage while you delight our cuisine in our 5 specialty restaurants perfect for all tastes without restrictions.
To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.
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7.7/10
Very good hotel good food excellent location, needs better service
All 104 reviews
Surroundings
Airport: Cancun International Airport
(18.5 km)
Landmarks: Playa Ballenas
(140m)
Landmarks: Escapology Escape Rooms Cancun
(160m)
Landmarks: Marina Jungle Tour Adventure
(250m)
Landmarks: Marina Sunrise
(350m)
Landmarks: Oneline Beauty Clinic
(390m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)
4 Double bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
5
Deluxe Room, 1 King Bed, Lagoon View (Classic)
1 King bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
4
Classic Room, Mobility Accessible, Lagoon View
2 Double bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
6
Classic Room, 1 King Bed, Ocean View (Diamond)
1 King bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
6
Deluxe Lagoon View Two Double Room
2 Double bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Shower
Check Availability
4
Deluxe Classic King Room
1 King bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
5
Deluxe Room, 1 King Bed, Ocean View (Classic)
1 King bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
6
Deluxe Room - Double Beds
2 Double bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Shower
Check Availability
8
Deluxe Family Ocean View-Two Bedroom
Bedroom 1:3 King bed
Non-smoking
Private bathroom
Minibar
Ocean view
Shower
Check Availability
9
Rock Suite Ocean View (two Bedroom)
Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Ocean view
Shower
Check Availability
7
Deluxe Family Ocean View Double Beds - Two Bedroom
Bedroom 1:4 Double bed
Non-smoking
Private bathroom
Minibar
Ocean view
Shower
Check Availability
6
Deluxe Room - King Bed
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Shower
Check Availability
7
Rock Suite (One Bedroom)
Bedroom 1:1 King bed and 1 Sofa bed
Non-smoking
Private bathroom
Minibar
Ocean view
Shower
Check Availability
11
Rock Royalty Ocean View King Room
1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Ocean view
Shower
Check Availability
6
Deluxe Ocean View King Room
1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Ocean view
Shower
Check Availability
4
Classic Deluxe Double Room
2 Double bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
9
Deluxe Family Lagoon View (two Bedroom)
1 King bed and 2 Double bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Shower
Check Availability
9
Deluxe Lagoon View King Room
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Shower
Check Availability
6
Deluxe Double Room, Ocean View (Classic)
2 Double bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
8
Deluxe Ocean View Two Double Room
2 Double bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Ocean view
Check Availability
5
Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)
1 King bed and 2 Double bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
5
Deluxe Double Room, Lagoon View (Classic)
2 Double bed
Non-smoking
Private bathroom
Minibar
Shower
Tea bags
Check Availability
8
Diamond Ocean View Room
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Ocean view
Check Availability
Hide Room Types
Guest Reviews
7.7/10
Good
104 reviews
- Cleanliness7.5
- Amenities7.6
- Location7.9
- Service7.8
Average for similar properties in Cancun
Review summary
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Location and Views: The hotel is praised for its excellent location and stunning views, particularly from rooms facing the ocean or lagoon. Guests appreciated the scenic surroundings, capturing the essence of Cancun's beauty.(based on 1 review)
Guest User
April 8, 2024
Worst view I’ve had from my balcony-just white brick wall!
Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area.
Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid
Jennifer2626
March 5, 2025
Había goteras en la habitación , el agua salía sucia con olor … lo único que me gustó fue la vista de la mi habitación … ya deben de hacer remodelaciones está muy viejo y descuidado
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Bom hotel
September 24, 2023
Muito bom hotel comida boa excelente localização , prescisa melhor o atendimento
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Emilia Burgamy
October 25, 2025
Fue una experiencia muy linda y confortable ame estar allí 💕
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LeeM541
November 20, 2025
First time at a Hard Rock hotel and thoroughly enjoyed it. We are in our late fifties and enjoyed the limitless alcohol, entertainment, which at times was a bit too loud during the day when we needed an afternoon kip and food was plentiful and could not fault it. The location was OK and not much to do outside the hotel but did go to the main tourist spot near Coco Bongo but was not great with even more loud music. We ended up eating at Bubba Gump which was really nice. The La Isla shopping mall was worth a visit. We didn't go on the Chichen tour as didn't fancy the 6 hour round trip for $200 per head. Overall a great hotel and the staff were great.
reneeequinn
November 12, 2025
Felt like royalty here. Our butlers Jessy and Hector were very attentive and bent over backwards to make our stay perfect. Can’t wait to go back, it was beautiful!! Esli went above and beyond to make the atmosphere in our room wonderful with aromatherapy every night. One of our nights, we found our room covered in rose petals and our hot tub full with warm water and lots of suds, so romantic! Highly recommend! Thank you for the great service Jess, Hector and Esli!! Oh and we don’t want to forget Willy at the bar, he was great, awesome service from him, so very friendly and hospitable. He went out of his way to make me my favorite drink from the 80’s, a Singapore Sling, had to be resourceful and use juice from the maraschino cherry jar to replace one of the other ingredients that wasn’t on hand. It was awesome! Thank you all for making us feel like kings and queens!!
Claudia Lorena C
October 23, 2025
We enjoyed our vacation thanks to the follow-up and attention of Victor and Rodrigo, excellent butlers, I am very grateful for their work
Rosario R
October 5, 2025
Big thank you to Jessy, Hector, Omar and Diego. All whom made our stay one of the most comfortable and pleasant experience. They catered to our every wish. Thank you for the special Mexican themed dinner, it was amazing, along with the chocolate covered strawberries and sprkling wines. The room was spacious, super clean and more than enough space for two people. The aromatherapy was going 24/7 in our room, stress melted away. The best time!
Services & Amenities
Most popular amenities
Golf course
Off-site
Outdoor swimming pool
Private beach area
Spa
Additional charge
Massage room
Gym
Private parking
Free
Priority airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Basketball court
Tennis court
Billiards room
Table tennis room
Restaurant
Cafe
Karaoke
Priority airport drop-off
Additional charge
Taxi booking service
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Children's pool
Playground
Water slide
Kids' club
Childcare service
Additional charge
Wake-up call
Wi-Fi in public areas
Free
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Table tennis room
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Infinity pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Taxi booking service
Station pick-up service
Additional charge
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Front desk services
24-hour front desk
Lockers available
Concierge service
VIP check-in service
Express check-in and check-out
Bellhop
Luggage storage
Wake-up call
Tour and ticket booking service
Languages spoken
English
Spanish
Food & drink
Snack bar
Convenience store/kiosk
Cafe
Bar
Lobby bar
Room service
Health & wellness
Billiards room
Table tennis room
Tennis court
Golf course
Off-site
Hair and beauty salon
Gym
Massage room
Spa
Additional charge
Basketball court
Beauty and makeup
Body care
Yoga session
Activities
Karaoke
Public beach
Water slide
Beach umbrellas
Private beach area
Gaming area
Public areas
Elevator
No smoking in public areas
Smoking area
Garden
ATM
Gift shop
PA and sound system
Executive floor
Non-smoking floor
Cleaning services
Clothes dryer
Clothes steamer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for children
Children's meals available
Playground
Childcare service
Additional charge
Kids' club
Children's pool
Business services
Conference room
Additional charge
Wedding service
Multi-function room
Accessibility
Handrails in hallways
Handrails on stairs
Visual alarm devices in hallways
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Safety & security
First aid room
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
CuisineJapanese, American, Continental, Italian
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:30 Open
| Age | Fee |
|---|---|
Children 17 years old and under | Free |
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is US$100.01 (approx. KRW 146,784) per night.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: US$150.00 (approx. KRW 220,154) per pet per stay
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2005
- Renovated: 2012
- Number of Rooms: 600
Phone:+52-998-8813699
Email:customercare@hrhcancun.com
A luxury beachfront playground with glamorous amenities and rock star style. At our unique Cancun resort we have created the ultimate beachfront celebrity playground and transformed the typical all inclusive vacation into a rock star paradise which reflects our Mexican setting and cosmopolitan flair.
Cancun Accommodation - Our 600 guest rooms and suites are some serious rock star digs. Appointed with private balconies our spacious accommodations are each with double Jacuzzis- plush bathrobes and slippers- fine linens and good stuff to keep the party going. Perfect for accommodating our family-style lodging provides special perks for your little rockers-in-training such as kids menus- video games and a kids club.
In true rock star style let your senses take center stage while you delight our cuisine in our 5 specialty restaurants perfect for all tastes without restrictions.
To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.
Frequently Asked Questions
What’s the cancellation policy at Hard Rock Hotel Cancun?
The cancellation policy at Hard Rock Hotel Cancun depends on your room type and booking terms.What’s the cancellation policy at Hard Rock Hotel Cancun?
What are the check-in and check-out times at Hard Rock Hotel Cancun?
Check-in at Hard Rock Hotel Cancun starts from 15:00, and the standard check-out time is by 12:00.What are the check-in and check-out times at Hard Rock Hotel Cancun?
Is breakfast available at Hard Rock Hotel Cancun?
Yes, Hard Rock Hotel Cancun provides breakfast. Options include Japanese, American, Continental, Italian. Is breakfast available at Hard Rock Hotel Cancun?
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are allowed at Hard Rock Hotel Cancun, but it’s recommended to contact the property directly to confirm.Are pets allowed at Hard Rock Hotel Cancun?
How do I get to Hard Rock Hotel Cancun from the nearest airport?
The nearest airport is Cancun International Airport, located about about 20 mins from hotel by car (18.5 km) away.How do I get to Hard Rock Hotel Cancun from the nearest airport?
Does Hard Rock Hotel Cancun offer airport transfer services?
Yes, Hard Rock Hotel Cancun offers airport transfer services. Contact the hotel in advance to confirm availability and fees.Does Hard Rock Hotel Cancun offer airport transfer services?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 18.5KM |
| Average Price From | KRW1273029 |
| Hotel Star Rating | 4 |