Hotel Canandaigua, Tapestry Collection by Hilton

Clean rooms,  ice location and beautiful views.

We picked the hotel for its location, it overlooks the lake and has great views. The room is decent. They could have a better ventilation, as it gets pretty suffocated especially when the windows are closed. Breakfast service was very slow. There were only two people managing a full house. Gym is decent. The hotel staff is friendly. Food is decent. They could do better with the complimentary coffee they provide in the lobby in mornings.

This property is situated nicely on Canandaigua Lake, however it was a major disappointment regarding many basic expectations of any hotel brand property, especially a Tapestry Collection property. The Basics. Our guest room lacked several basic furniture items including: bed side lamps, end tables near couch, a luggage rack, an ironing board, a desk, a dresser in the bedroom, an extra blanket and a microwave. There was just one overhead lamp in the living space. There was not a single shelf in the bathroom. Decor. The room decor that did exist was conflicting in style, placement and size. The best way to describe it - Haphazard with no forethought. The room is laid out in a way that doesn't make sense and there is so much empty space. It feels unfinished and/or like a incomplete renovation. Service. I mentioned a few of the mentioned basic shortcomings to the front desk staff and the response was a bewildered look and the statement “I’ll have engineering look into it.” Never heard a word back. Digital Key is only partly operational. Food: Inattentive restaurant service. It took 45 minutes to get a hamburger at an off-peak time. No complimentary decaf coffee was available at the tiny pantry coffee stand. The brunch menu does not state so but the breakfast sausage patties are chicken (and tasted awful). Cleanliness. We like pets but not their hair picked up from on our clothing placed on the couch. Summing it up… I have to imagine that Motel 6 and Super 8 are more traveler friendly. Note to Property Owners: Nice lake views and lovely public spaces don’t get you off the hook to provide the in-room basics. You have your work cut out for you.

My husband and I wanted to cap off a 2 week road trip with a unique property on a lake. Property said they only had two rooms left and we were quoted more than $400 for the room but figured it would be worth it. It was not. The room was barren, had one rickety chair for the table, an AC/heater outlet with splatter on it, no real glasses but rather the cheap cups you would expect to find in a motel six, and 4 pillows on the king bed. The lake view we were promised was part lake and at least half hotel rooftop . We were beyond disappointed and really should have left the property after we saw the room. The front desk did try to help by offering us another chair and real glasses. However, this experience left us cold and feeling ripped off. We were offered a new room the second day which was pretty much the same as the first minus splatter and we looked over a park to water and had a balcony. The bed was decent and the towels were nice which is the only reason I gave this hotel two stars. Go to a Holiday Inn E xpress and skip this property.

Our room was very large and spacious. The bed was very comfortable. We enjoyed drinks and appetizers at the bar. All in all a very favorable experience.