Elba Lucía Sport & Suite Hotel Reviews

Response from Property: Dear guest, Thank you so much for your kind and thoughtful review. We’re truly pleased to hear that you enjoyed your short break with us and appreciated the cleanliness, the friendliness of our staff, and the relaxing atmosphere around the pool. It’s great to know that the shuttle service added convenience to your stay – we agree it’s a practical way to explore the area without the hassle of taxis. Your suggestion about hiring a car for longer stays is definitely useful for future guests, and we thank you for sharing it. We’re especially happy to hear that, despite being a fussy eater, you found the food to be satisfactory and even enjoyed the themed dinner nights – we put a lot of effort into offering variety to suit different tastes. Your balanced perspective, acknowledging both the value for money and realistic expectations, is much appreciated. We are glad you found the hotel perfect for a relaxed and chilled getaway. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. The hotel management

Response from Property: Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry to learn that your stay did not meet your expectations, especially regarding cleanliness and food quality. Please rest assured that our hotel strictly follows all disinfection and hygiene regulations as mandated by law to ensure the safety and well-being of our guests. We take reports of cockroaches very seriously and maintain rigorous pest control measures in compliance with health regulations. We apologize if any of our staff came across as rude; we strive to create a friendly and welcoming environment for all guests, especially families and children. Your comments about the children’s activities have been noted and will be reviewed with our team to improve communication. Regarding the external surroundings, we understand that the area is currently undergoing development, which may affect the visual appeal. We are working closely with local authorities to ensure a pleasant environment for our guests. Thank you again for your feedback. We hope you will consider giving us another chance to provide a more positive experience. Kind regards, The Hotel Management

Response from Property: Dear Jackie, Thank you for sharing your positive experience at our hotel. We are delighted to hear that our staff provided you with friendly and polite service, and that you enjoyed the variety of dining options available. It’s wonderful to know that you appreciated the cleanliness of the pool area and the spaciousness of your room. We are also glad you had a pleasant walk to Caleta de Fuste beach. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Warm regards,

Response from Property: Dear Tricia, Thank you for sharing your delightful experience in Fuerteventura with us. We are thrilled to hear that you chose our destination for some much-needed winter sun and that your stay met your expectations. It is wonderful to know that you found the hotel lovely and that your apartment was spacious and well-equipped for your needs. We appreciate your feedback regarding the dining options, particularly concerning the variety of cereals, and will certainly take your suggestions into consideration for future improvements. We are especially pleased to hear that our staff, including the waiters and chefs, contributed positively to your experience. Their dedication to providing exceptional service is something we take great pride in, and it is gratifying to know that their efforts were appreciated. We are glad that you enjoyed the warm weather during your stay and that you had the opportunity to explore the nearby town. It sounds like a lovely way to unwind after a challenging few months. Thank you once again for your thoughtful comments. We would be delighted to welcome you back for another winter getaway in the future. Warm regards,

Response from Property: Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found the room spacious and appreciated the cleanliness and the efforts of our staff. We value your insights and will address your concerns with our team to enhance the overall experience for our guests. Your feedback is crucial in helping us improve our services. Thank you once again for your comments, and we hope you will consider staying with us in the future. Best regards,

Response from Property: Dear Vanessa & Lesley, Thank you so much for your wonderful review and for choosing to stay with us for the 5th time! We are thrilled to hear that you continue to enjoy your time here and that the improvements we are making, such as more gym equipment, sofa beds, and the upcoming revamp of the beach hut bar, are enhancing your experience. Our staff truly values the opportunity to serve guests like you, and we’re so happy to know that they’ve made such a positive impact by remembering your preferences and always going the extra mile to make your stay enjoyable. It’s fantastic to hear that you’ve enjoyed the variety of entertainment options, from themed acts and games to archery, darts, karaoke, and more. We always aim to provide something for everyone, and we’re glad to know that our team’s efforts have made your stay even more special. Thank you again for your kind words and for recognizing the value we offer. We look forward to welcoming you back for many more visits and creating even more memories together. Kind regards, The Hotel Management