Efi Spa Hotel Superior & Pivovar

The hotel boasts spacious, luxurious rooms with comfortable beds and balconies. Guests appreciate the beautiful spa area and convenient location near the city center. The staff is praised for their kindness and excellent service.

Kryptonite within the EFI hotel bar is the lack of understanding of customer service, with excellent beer made by brewers in the backroom who care about their performance. Sadly the same cannot be said for most of the front-line staff with the senior barman ( unsure of his title) the worst offender cocky ' arrogant & unresponsive as a coat rack. Sadly this is my "local" as my only other option in geography is Mydlo a crazy bar which is great but I can't contend with the inside wood burner & open smoking in the bar, clothes stink for days after the shortest beer stops. I have been a patron of the EFI since it opened its 2nd location, esthetically is a great Gasto bar with a Comprehensive food menu (overpriced ) but high quality & delicious food. 2 years on and many, many bar staff later they have assembled possibly their worst team, all except what looks like a manager tall skinny bearded man who genuinely cares! But sadly like all bars in Brno bar managers rarely present an issue for a different day. Let's maintain my logic, epic beer with awful service. Worst of all the other staff seem to take their lead from this malcontent barman who is approaching my list of enemies. Examples While sitting at the bar, "barman"( this is a title this man does not deserve) openly engores my existence (waiting for a drink ) choosing instead to continue to talk to his friend also sitting at the bar. Then to continue to ignore me again and focus on the needless screen in the bar. Saving Grace is the younger staff who is switched on. Beer ***** Service ** ( only due to it being my local )