The Regency, Clifton Bristol

Well, this was an odd stay. Check in was confusing; apparently we should have received a text message and email with codes to access the hotel and room. The lady at the reception desk was able to provide us with the codes but this process was a bit of palaver and involved having my phone’s text message inbox scrutinised, which I have to admit made me feel a little uncomfortable. When we arrived in the room the toilet had been dismantled; the lid of the cistern was on the floor and the cistern itself was empty. When my friend went downstairs to enquire about this it transpired that a handyman had already been called (Mike, who was absolutely fantastic and fixed the problem quickly and with a smile) but it would have been better to have been told about the issue at check in. The room itself was comfortable and mainly clean, other than a few stains on the carpet which weren’t a deal-breaker. Coffee and tea making facilities in the room were a bonus. We chose the hotel over others at a similar price point because it advertised breakfast included in the price; it looks like they have stopped providing this service however, and again we were only told this when we enquired. All in all, the OYO idea (self check in with a minimum of faff) could work, but it needs to be executed with much more care and attention to detail than it currently is at the Regency to be worth the £116 we paid for the night.

No lift. No food provided. The location is a bit far from temple mead station but close to the university. The room is small and quite old.

I found the staff to be very helpful and pleasant I would be happy to stay their again

The first thing I really appreciate is the friendliness of the staff. They offer help even though you have not ask! Very considerate. They offer grab and go breakfast which has many items: Yogurt, apple/banana, muffin, energy bar and drink! They also have a little drinking bar that you can serve yourself! So I add some marks on amenities part. Yet there are something you can take a reference if you book: I live in shared bathroom and the washroom was too public as the window is open and I have no idea how to close it. The shared bathroom room type only have small window unlike other room types.

We arrived at 315 pm. Had to pay £10.40 to park outside for 12 hours. Hotel reception stank of body odour. Had no towels in our room. Had to ask. We were in room 337 which was five floors up. No lift so we had to take 2 large suitcases up there. Bathroom vanity cupboard light did not work. Net curtains were hanging off. Stan on wall. Window had latches missing. We had our own bathroom but there was a open one next door where we chbwas used quite a lot during the night and very noisy. Wouldn't recommend staying here

Upon arrival we noticed that there were 4 parking spaces outside the property 2 were already in use so pulled into one that was free for us to be told by the receptionist that this had been pre booked by another guest. Nowhere on the site does it say parking needed to be booked. We asked if we could use the other space that was free but was also told that we couldn't use this space as it belonged to the owner and that if we use it the receptionist would be in trouble so we had to park out of town as our vehicle was too tall for the indoor car parks. We were attending the Woman's rugby world cup and managed to find a parking space near Ashton gate where it remained for the duration of our stay and had to make use of busses to get back to where we were staying. Upon entering the hotel and making our way to our room we noticed that the carpets throughout the hotel were filthy and upon entering our room it just got worse. Me and my partner did not walk around with nothing on our feet that's for sure! In the bathroom there was blood behind the sink and glasses that looked to be just rinsed out not very clean at all. Didn't really want to use the shower or really sleep in the bed. The description of the hotel isn't what is stated on the booking site and will not stay there again. Maybe the hotel need to employ cleaner that can actually clean and replace all carpets throughout the hotel. Will not be returning.