The Regency, Clifton Bristol

Well, this was an odd stay. Check in was confusing; apparently we should have received a text message and email with codes to access the hotel and room. The lady at the reception desk was able to provide us with the codes but this process was a bit of palaver and involved having my phone’s text message inbox scrutinised, which I have to admit made me feel a little uncomfortable. When we arrived in the room the toilet had been dismantled; the lid of the cistern was on the floor and the cistern itself was empty. When my friend went downstairs to enquire about this it transpired that a handyman had already been called (Mike, who was absolutely fantastic and fixed the problem quickly and with a smile) but it would have been better to have been told about the issue at check in. The room itself was comfortable and mainly clean, other than a few stains on the carpet which weren’t a deal-breaker. Coffee and tea making facilities in the room were a bonus. We chose the hotel over others at a similar price point because it advertised breakfast included in the price; it looks like they have stopped providing this service however, and again we were only told this when we enquired. All in all, the OYO idea (self check in with a minimum of faff) could work, but it needs to be executed with much more care and attention to detail than it currently is at the Regency to be worth the £116 we paid for the night.

No lift. No food provided. The location is a bit far from temple mead station but close to the university. The room is small and quite old.

The first thing I really appreciate is the friendliness of the staff. They offer help even though you have not ask! Very considerate. They offer grab and go breakfast which has many items: Yogurt, apple/banana, muffin, energy bar and drink! They also have a little drinking bar that you can serve yourself! So I add some marks on amenities part. Yet there are something you can take a reference if you book: I live in shared bathroom and the washroom was too public as the window is open and I have no idea how to close it. The shared bathroom room type only have small window unlike other room types.

I found the staff to be very helpful and pleasant I would be happy to stay their again

Had to change hotels. There was no one at reception and no one could get into their rooms arriving at the hotel. It’s a code system on hotel rooms doors but due to no reception staff myself and others couldn’t get hold of the codes. Had to call up a call centre to get codes but codes were refusing to be given out by staff on the phone. Shocking system. No parking either in the area around the hotel. Rather than a hotel this was more like a hostel. Wouldn’t recommend.