Mercure Brisbane King George Square Reviews

Response from Property: Dear Si Da Elijah, Thank you for your kind words and fantastic rating!We’re so pleased to hear you had a pleasant stay and found our location convenient for exploring the city. Being close to Central Station and bus routes is definitely a great advantage, and we’re glad it made your visit even more enjoyable.We look forward to welcoming you back on your next trip.Sincerely, Cecile Pellegrino - Guest Relations Manager

Response from Property: Dear Scotttx, Thank you for your kind feedback and great rating!We are delighted to hear you enjoyed our unbeatable location and the lovely view of the church from your room. It is a pleasure to know you had a comfortable stay.We do apologise that the gym and rooftop were unavailable during your visit, unfortunately, weather conditions can sometimes impact access to certain areas for safety reasons. We appreciate your understanding and hope to have everything fully open for your next visit.Looking forward to welcoming you back soon!Sincerely, Cecile Pellegrino - Guest Relations Manager

Response from Property: Dear Guest, We sincerely apologize for the frustration caused by the double charge and the inconvenience of having to follow up multiple times. This is certainly not the experience we want for our guests. Please know that we take this matter seriously, and I will ensure your concerns are addressed with the team. If the issue remains unresolved, please reach out directly, and we will do our best to make things right.Sincerely, Cecile Pellegrino - Guest Relation Manager

Response from Property: Dear Mohammad, Thank you for your fantastic review and perfect rating!We are so pleased to hear you enjoyed our location, facilities, amenities, and friendly staff, and that the Wi-Fi met your expectations too. Your kind words mean a lot to us.We look forward to welcoming you back again soon!Sincerely, Cecile Pellegrino - Guest Relations Manager

Response from Property: Dear User HK,Thank you for your feedback. I\'m glad you enjoyed our convenient location in the city. We hope to welcome you back for another great stay soon.Sincerely,Roshit Manmohan - Front Office Manager

Response from Property: Dear Matteo, Thank you for your thoughtful feedback. We are glad you appreciated our central location and competitive pricing. We are sorry to hear about the elevator odor and the lack of complimentary water, your comments have been shared with the team so we can improve. We hope to welcome you back soon for an even better stay!Sincerely, Cecile Pellegrino - Guest Relations Manager

Response from Property: Dear Guest, Thank you for your kind feedback! We are thrilled to hear that you enjoyed our strategic location as well as the room. We strive to provide the best possible experience for our guests, and it’s great to know we met your expectations.We hope to welcome you back soon for another wonderful stay!Sincerely, Cecile Pellegrino - Guest Relation Manager

Response from Property: Dear Guest, Thank you for your continued loyalty and for taking the time to share your feedback! We are thrilled to hear that you have enjoyed your stays with us and that our clean and comfortable rooms, as well as our friendly staff and great location, have met your expectations.We do apologize for the inconvenience regarding the deposit refund. This is certainly not the experience we want for our guests, and we’ll investigate this issue further to ensure smoother handling of deposits in the future. We truly appreciate you bringing this to our attention and hope that your next visit will be even more seamless.We look forward to welcoming you back soon!Sincerely, Cecile Pellegrino - Guest Relation Manager

Response from Property: Dear Tatiana,Thank you for your feedback. We are pleased to hear that you found the room comfortable and the staff kind and helpful. We apologize for the view not meeting your expectations and will consider this as we continue to improve our offerings. We hope to welcome you again soon.Sincerely,Roshit Manmohan - Front Office Manager

Response from Property: Dear David,Thank you for your feedback. We’re glad to hear that you appreciated our great location. We also appreciate your comments about the hotel’s condition, and we understand your concerns. Please know that we are aware of the need for updates, and we plan to renovate to improve the overall experience for our guests.We hope to welcome you back soon and provide you with a refreshed stay.Sincerely,Roshit ManmohanFront Office Manager

Response from Property: Dear ZiaMahmodi,Thank you for your positive feedback. We’re delighted to hear you enjoyed our amenities, clean rooms, and convenient city location. Your satisfaction is our priority, and we’re thrilled we could contribute to a pleasant stay for you.We look forward to welcoming you back on your next visit to Brisbane!Sincerely,Roshit ManmohanFront Office Manager

Response from Property: Dear Tok, Thank you for your wonderful review and perfect score!We are delighted to hear you found our hotel well-suited for business travel. We appreciate your support and look forward to welcoming you back on your next trip.Sincerely, Cecile Pellegrino - Guest Relations Manager

Response from Property: Dear Guest,Thank you for your positive feedback.We're delighted to hear that you found our location to be convenient in the city center and that you found our hotel to be good value for money. It's fantastic to know that you had a pleasant experience with us and that you would choose to stay with us again in the future.We look forward to welcoming you back on your next visit to the city!Warm regards,Tarunika DasguptaFront Office Manager