Read genuine traveler ratings & reviews to find your perfect stay.
Posted onOct 22, 2024|Deluxe Twin Room
Muhammad Irsyad Bin ZainiMy stay at Hilton Astana in the Deluxe Twin Room was excellent. The room was spacious, modern, and very comfortable, with a sleek design that made the stay feel luxurious. The beds were cozy, and the large windows provided plenty of natural light, giving the room a bright and airy atmosphere. The hotel staff were incredibly professional and accommodating, always ready to assist with any requests. I also enjoyed the hotel’s amenities, including the rooftop bar and wellness center, which added a nice touch of relaxation. The breakfast selection was diverse and delicious, with options to suit all tastes. Overall, it was a fantastic stay, and I would highly recommend Hilton Astana for both business and leisure travelers.
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Price per night from:PHP 11,908
Posted onJul 6, 2026
Guest UserA wonderful place! The grounds are beautiful and well-maintained. The service is beyond excellent! At the reception, in the restaurant, on the beach – everywhere you're met by friendly, polite staff ready to help with any issue. We stayed in a suite with a lake view. Good coffee in the room. Comfortable bedding, and the room was cleaned well. Quality toiletries. The only drawback was the lighting; the hallway light turns on with motion, which was disruptive at night. Special thanks to the chef for the delicious pastries and grilled meat! We stayed for 5 days, and the food in the main restaurant was incredibly tasty, and the waiters were very attentive. The lake is magical! We will definitely come back here. Thank you all!
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Price per night from:PHP 10,131
Posted onJul 1, 2026
Guest User
More than disappointed!
First of all- it’s a good hotel. Friendly staff and nice rooms.
But my complaint is with the management.
With around 30° OAT the A/C did not work. First day I got a mobile ventilator unit which helped a bit, but is not really cooling down the room. I could open the window and got a bit of fresh air during the night but with heavy road noise.
After bringing the issue to the hotel management I expected a change. Got a new room- same. Technicians came but could not fix it. So 3 days without A/C and the only reaction from management was to offer the ventilator again. No compensation and above all- nobody came to me and apologised or tried to explain the situation. I ended up going down to reception every day multiple times without getting anywhere. Especially after bringing it up and leaving the hotel for a few hours, I left with requesting them to solve the issue. Came back- nothing. No one approched me, no note under the door, no call and still no A/C. For these kind of room rates I cannot accept such behaviour. Last time in the veil for me. Very disappointing
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Price per night from:PHP 8,129
Posted onJan 24, 2026|One-Bedroom Apartment
D_I+
Good location. Breakfast with good choice of meals and exellent quality
Nice, clean and comfortable in all aspects.
I was during cold time with below -25 dae C outside. It was nicely warm inside and in the rooms.
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Shower water pressure wish to have higher.
Personnel need to be trained to match the hotel level however nothing is critical.
There was some noise from equipment in basic rooms with windows facing to inner yard.
All in all very good value for money paid. I would definitely recommend this hotel.
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Price per night from:PHP 5,136
Posted onOct 3, 2025
Betty Rose
The service staffs are excellent as very attentive. The location is nearby to restaurants and mini marts. The room is clean with air conditioning. I will definitely come back to this hotel staying.
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Price per night from:PHP 5,631
Posted onSep 30, 2025
Ghazouani Louati jaafar
The hotel is well located and the staff are very welcoming.
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Price per night from:PHP 4,949
Posted onFeb 24, 2024
Xiaodabaobei
Facilities: complete facilities, relatively long time
Health: good
Environment: There is a supermarket on the right hand side of the door
Service: Very good
The lake freezes, and the traffic flows back and forth from the bridge and the ice beneath the bridge form a beautiful landscape
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Price per night from:PHP 8,335
Posted onJan 11, 2026|Senior Suite
Guest UserThe room is interesting and spacious, the service is good, and the view from the window is decent. The bed is absolutely magnificent, and the photos turn out well. There's a buffet breakfast. There's also a fitness center with a pool nearby, included in the service, but it's quite depressing – the hotel should be ashamed to offer something like that. As for the downsides, some things don't work, some are worn out, the remotes are faulty, the plumbing leaks, the shower doors don't close properly, and the water drains slowly. The AC in the bedroom doesn't work, and the windows are dirty, which is a shame for a room with a view. If you can overlook all these issues, it's quite good for the price (9,400 rubles for three people, a 98 sqm room, #905, with a view of Baiterek). Owners, get these things fixed, and it would be a gem!
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Price per night from:PHP 4,911
Posted onMay 5, 2024
Guest User
Nice hotel, excellent location, there is a discount for purchasing air tickets, the service is good, although the furniture is not new, it is good, the service works well, but sometimes there are inaccuracies with the breakfast schedule. Overall I recommend it!
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Price per night from:PHP 2,703
Posted onMay 22, 2025
Laomaedao
The hotel is right on the road, in the opposite direction of the airport, which was a bit of a mistake! Coming from the airport, I passed through the Bayterek Memorial Tower and the Arc de Triomphe, which was a mistake!
However, unexpectedly, there was a ”Da Tang” Chinese restaurant next to the hotel, where I had two full meals and two nights of beer 🍺, which was also a compensation! There are many literary and artistic landscapes around the hotel, so you can stroll around!
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Price per night from:PHP 2,872