Boutique Hotels in Hagi

"We couldn’t have been happier with our stay at Hagi no Yado Tomoe. Outstanding from start to finish. Delicious meals (breakfast and dinner) on both days, comfortable futons in spacious and well-appointed rooms, the most friendly and efficient service (sincere thanks to Takashi-san, our ‘butler’, but also to the entire team) and ideally located in walking distance to all Hagi’s most interesting sights. I can’t recommend Hagi no Yado Tomeo highly enough."

"The hotel's location, environment, and front desk service were all excellent. However! My child has a habit of sleeping with headphones on. On the first morning, after having breakfast as booked and taking the hotel's 9:00 AM shuttle bus to Higashihagi Station, we suddenly realized that the two earphones in our iPhone's charging case were missing. We then remembered that we had worn them all night and forgotten to put them away when we woke up; they were in the tatami mat. The hotel shuttle had already left, so I had to contact the hotel through the Ctrip booking platform to ”not make the bed.” At the same time, as a mother, I reassured my child, ”Don't worry, the staff will definitely put the earphones on the small table in the room when they clean it. Hotel staff all over the world do that.” In the evening, after a day of sightseeing, we returned to the room and searched everywhere, but the earphones were nowhere to be found! Communicating with the front desk staff yielded no results. Frustrated, we had to continue our stay, and thus, a pair of earphones were lost. The previous night, the bed was made by two South Asian-looking staff and one Japanese-looking staff member. That night, I again observed two Japanese-looking staff members making the bed, carefully observing their procedures. Following this procedure, even the smallest white earphones would have been visible, yet they couldn't see them… The next morning, before leaving the room to get a refund, I took a picture of the bedding I had slept on. The same scene was clear; if any earphones were left behind, they would have been obvious, but their staff couldn't see them… The hotel's location is excellent. If you choose to stay there, be sure to keep your belongings safe!"