Volubilis Luxury Guest House

Amazing stay and a host that would communicate above and beyond requirements! Top

Nicely done and bed was very comfortable. Convenient for where we needed to be, but a good walk or tram ride into the center of Bordeaux

I spent three nights at Volubilis Guest House and here's my feedback: Positive aspects: nice and spacious room; good breakfast; helpful staff; good location (even if it is not in the city-center). Negative aspects: the room soundproofing is not good at all (you can hear the noise coming from the street and other guests walking around, having breakfast, taking a shower, etc.); no daily housekeeping is provided; breakfast is available from 8 a.m. onwards, which is a bit late if you have to leave early in the morning and you would like to have breakfast before leaving; no elevator; the shutters and curtains are not blackout so the room is not completely dark (which is not very pleasant if you are sensitive to sunlight). Personally, I would not stay at this guest house again.

I did not end up staying at Volubiis Guest House and perhaps that was a good thing. My husband and I booked in early January, but changed our plans a week or so later. I asked for a refund. I had given the place a full 1000 plus dollars on my major credit card. After many promises of a refund coming it did not. I had to file a dispute with my credit card. Mr. Bernardi, at Volubis, claimed it was the fault of Stripe, which is a payment processing place. I contacted Stripe, and this was not so. Luckily my credit card company figured out that this was shady and finally, Bernardi, allowed or legitimized to his bank I was due a refund. It took two months and lots of mistruths, via emails from Volubis Guest House. Also, I tried calling the guest house, but the owner would not answer my calls, but did answer the call from Bordeaux Chamber of Commerce who contacted him on my behalf. He also told them wrong info. Sad, the place looked good as per photos on line. Beware!

The parking that is advertised is street parking and an unofficial lot near a closed swimming pool/athletic center, about 4 minute walk away. Although we had no issues arise from leaving our car unattended for two different nights, I wasn't super comfortable with the situation. A car nearby had a window broken and two others had their side mirror broken. Also, out of an abundance of caution I wouldn't have let my wife park the car alone at night even though the neighborhood seemed simply residential and nice. The host was great and spoke some English. Nice sitting room/breakfast space and good breakfast provided. Tram stop was only a couple blocks away.

The room was nice, but dark