Henann Prime Beach Resort

This is not 5 stars! Let's start with the fact that they don't even put water in the rooms! In general, this is a very strange experience, we have never encountered anything like this, the service and attitude of the managers are terrible. They try to save on everything, including water. When checking in, we were given a brochure with information about happy hours in the hotel restaurant, when we came and asked for cocktails on the promotion, we were refused, saying that this promotion was no longer there, and it ended on December 24! Although we checked into the hotel on December 31, and on December 31 they gave us this brochure. They never made a cocktail, we ate, but they still included this cocktail in the bill, and the price on the bill was as indicated in the promotion in the brochure. Do they see foreigners and try to deceive? Or what is this? The situation with the New Year's dinner is even sadder, we are a family of 4 people, children 11 and 8 years old, girls. For my 11-year-old daughter, they charged the full amount for dinner as an adult when we checked in, and for my 8-year-old daughter, they said they would calculate it based on her height at the entrance to the restaurant. As it turned out, children taller than 120 cm are considered adults and are paid in full. Oh well, those are the rules. I ask to have the amount for the child written down on our room, since we didn’t take money for dinner with us. They tell me it’s impossible! Only cash and only here and now! Although we made a deposit upon check-in that was several times greater than the amount for dinner. While I was figuring out how to pay for dinner, my wife and children went into the restaurant and saw that the main courses at the buffet were already gone, there were no cheeses, no seafood, and so on. We decide that there is nothing to eat there and ask for a refund for the older child, of course we are refused. As it turns out, the dinner is held in several stages, there were people from 7 to 8:30 and we are the second party from 9 to 10:30. This is a New Year's dinner, but what to do after 10:30? The concept is stupid and again aimed not at service, but at increasing profits. In defense of the Hennan hotel chain, I would like to say that before this we lived on Bohol in Hennan Alona Beach, there are also 5 stars, but it's like heaven and earth. Everything was up to par there and we were very pleased. A huge question to the general manager of Hennan Prime Beach, and bottled water in a 5-star hotel for $250 per day, maybe all the same, can you put it once a day so that guests don't have to run to the store? And the manager Kevin still deducted the payment for the New Year's dinner for the 2nd daughter from us upon check-out... With such management, we give you 3 stars, you don't deserve more with your greed.