NH Collection Bogotá Teleport Royal

Service Quality: The hotel is praised for its consistently excellent service, with friendly and helpful staff. The steam room and spa facilities are also highlighted as great amenities for relaxation.(based on 1 review)

Before I arrived, I knew that I was going to enjoy my stay. I wrote to the hotel a week before I arrived and made a special request. In less than an hour, I received a response from Sra. Catalina Hurtado Londoño, the Guest Relations Manager. She was very helpful and responsive to my inquiries. Sra. Catalina made a huge effort to satisfy my request, but what I’d requested wasn’t available anywhere in Bogota. Demonstrating extraordinary customer service, she arranged for a gift to be waiting for us in our room instead. Upon arrival, my partner and I were met by a friendly and professional reception staff. The room, which had a balcony, was spacious, quiet, and well appointed. We stayed for a week, and housekeeping did a wonderful job servicing the room daily (thank you especially to Ximena). After we arrived, Sra. Catalina went out of her way to meet us to make sure that our needs were being met, and every time she saw us, she made a point of asking how our stay had been so far. She leads by example, and I think that’s why everyone there was so attentive and professional. We had breakfast in the hotel one morning. The breakfast buffet offered a wide variety of selections for anyone’s tastes – fruit, arepas, wraps, oatmeal, omelets, cheeses, breads, pastries, and more. It was excellent. On a few nights, we went to the bar where Nidia and Zahira are the bartenders. They were friendly and fun, and when we didn’t want “the usual” they made great recommendations. One night, it was quiet in the bar, so Nidia asked me what kind of music I liked best, and she played it. We ordered from the restaurant while sitting at the bar, and our excellent meal was quickly delivered. I’m just a regular guy, but I think that anyone observing the service we received would have thought we were VIPs. If I had one regret, it’s that we didn’t stay longer…but we’ll go back soon.