DoubleTree by Hilton Minneapolis Airport

Location: The hotel is conveniently located near the Mall of America, with only a six-minute walk to the mall and close proximity to the airport, making it an ideal choice for travelers. Its ease of access to highways is also frequently praised by guests.(based on 1 review)

Booked this hotel for its location near the mall, and with Hilton Diamond status, my expectations are based on what I've experienced in similar properties. Checked in near midnight, no cookies offered. Room in good shape, television a little low on a dresser, but room comfortable overall. Hotel is very large - information says 475 rooms. Used the restaurant for breakfast on Friday morning around 9am, sat at one of only two clean tables, every other table had dirty dishes or were not set. Every interaction required us to wave down a server - to get a menu, to place an order, to get the check. Breakfast took at least 75 minutes, probably longer. Returned to the hotel about midnight that night. We used the hotel bar and our ticket was signed at close, 1am. Returned to the room. Maid had replaced towels and the in-room coffee; but did not make the bed, replace water bottles. Next morning, knew we didn't have time to eat in the restaurant, and as I rarely have had problems with a bill on checkout, and I didn't want to wait in the line at reception, just dropped the key and checked out in the app. When I received the bill, I realized I was only credited 1/4 of the Diamond benefit for the hotel. I contacted the hotel and was reimbursed for only another 1/4 of the benefit, so I did not receive half of the benefit entitled. I have learned you have to make sure your companion is registered with name, and I was told the bill in the bar was not eligible for the next day, even though it occurred on the next day. The staff were very friendly, even though they obviously were overworked and understaffed. I will not stay at this property again.

This was an all-around great stay. Rooms are spacious, clean, and comfortable. The location is well situated near the airport and the Mall of America. Service has also been excellent. Junell and Aubrey both helped me today during a busy lunch. They were so friendly and professional. I felt very welcome. Thank you!