Holiday Inn Express Birmingham - Snow Hill

Holiday Inn Express Birmingham - Snow Hill Reviews

Holiday Inn Express Birmingham - Snow Hill

Snow Hill Plaza, St. Chads Queensway, Birmingham, United KingdomView Hotel Details
Holiday Inn Express Birmingham - Snow Hill
Holiday Inn Express Birmingham - Snow HillHoliday Inn Express Birmingham - Snow HillHoliday Inn Express Birmingham - Snow Hill
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Holiday Inn Express Birmingham - Snow Hill Guest Reviews

4.3/5
Very Good
126 review
Verified reviews
Location4.4
Amenities4.0
Service4.3
Cleanliness4.4
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All reviews(126)
Positive reviews(116)
Reviews with photos/video(39)
Awesome stay(40)
Delicious breakfast(21)
Easy to get around(10)
Convenient location(10)
Great value for money(9)
Close to train station(6)
Large rooms(5)
Friendly front desk staff(3)
Negative reviews(10)
Anonymous User
Double Bed Standard Accessible
Stayed in Jan 2025
Solo travelers
1 review
4.0/5
Very Good
Posted on Feb 25, 2025
The hotel has a good location, about a ten-minute walk to the center area, making it quite convenient for getting around. However, the cleanliness needs improvement—the sofa in the room was noticeably dirty, which made the stay less comfortable. Considering the price, the value for money is still decent. If you don’t have particularly high expectations for cleanliness and facilities, it could be a reasonable option.
Response from Property: Thanks for the review. It's lovely to see that our location was a highlight of your trip. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. We hope to welcome you back and All the best, David - Hotel Manager.
Po Ting
Twin Room
Stayed in Nov 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Dec 28, 2024
The check-in was easy & efficient, as it took few minutes. Location was walkable to Birmingham New Street Station. It was in quiet location just opposite to Snow Hill One & Two. Price was very reasonable. As usual, room was clean & tidy. Free breakfast was good, but bit busy. I lost my right earbud airpod on bed. I called & recovered it the same day. Great service!
Response from Property: Thank for the review, Po Ting. We highly appreciate the lovely feedback and we hope to see you again. All the best, David - Hotel Operations Manager.
AnBa23
Double Room
Stayed in Oct 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Nov 21, 2024
Well located hotel, nice cozy room and great breakfast from 8:30am, every morning. Fast check in and check out. Easy walk from Birmingham New Street railway station and main centre.
Response from Property: YThanks for the amazing rating, AnBa23. It's lovely to see that our location was a highlight of your trip. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to see you again and All the best, David - Hotel Operations Manager.
oyebamiji ishola
Double Room
Stayed in Sep 2024
Other
83 review
5.0/5
Outstanding
Posted on Oct 20, 2024
I would definitely recommend to anyone, friendly staff and good location, in the heart of Birmingham, its cool
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Dave - Hotel Operations Manager
Kiana PO
Twin Room
Stayed in Jan 2025
Travel with friends
1 review
3.5/5
Posted on Mar 3, 2025
Nice breakfast
Response from Property: Thanks for the amazing rating, Kiana PO. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to welcome you back and All the best, David - Hotel Manager.
Guest User
Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Good much better than the hotel in Edinburgh
Response from Property: Thanks for the 5/5 rating. Knowing you had a good stay brings a smile to our faces! We hope to welcome you back and All the best, David - Hotel Operations Manager.
Guest User
Double Room
Stayed in Sep 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Really good hotel.. Five mins to shops, bars and restaurants
Response from Property: Wow, 5-stars! Thanks so much. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, David - Hotel Operations Manager.
拔記
Double Room with Sofa Bed
Stayed in Jan 2025
Family
2 review
4.7/5
Amazing
Posted on Feb 24, 2025
Great location and the staff of front desk is very friendly, helpful and smart. I requested 2 more pillows for my kids, and once the front desk's staff realized that there were no more spare pillows at front desk, he advised me that he would get the pillows from the unoccupied guestrooms and asked me to wait at the room. Great service and thoughtful.
Response from Property: Thanks for the amazing rating, 拔記. We're glad our location suited your needs. We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate the feedback and we hope to see you again. All the best, David - Hotel Manager.
Guest User
Double Room with Sofa Bed
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Could not fault anything. Location was brilliant close to Snow Hill and New Street Stations. Would certainly stay there again.
Response from Property: Thanks for the perfect rating. We are chuffed to see our hotel ticked all your boxes! It's lovely to see that our location was a highlight of your trip. We hope to welcome you back and All the best, David - Hotel Manager.
Dee Flyer
Double Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Adequate bed and breakfast although bed could have been wider and less firm and more variety for breakfast.
Response from Property: Thanks for the 5/5 rating, Dee. We appreciate the feedback and we hope to welcome you back. All the best, David - Hotel Manager.
Anonymous User
Double Room with Sofa Bed
Stayed in May 2024
Family
21 review
3.0/5
Posted on Jun 18, 2024
Cleanliness can be improved as there are stains on bedsheets. Computer system does not seem updated as I was asked to make payment again. I have to contact Trip.com customer service and luckily this was sorted in 30 mins.
Response from Property: Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Daniel - Hotel Operations Manager
UNG
Double Room
Stayed in May 2024
Solo travelers
3 review
2.7/5
Posted on Jun 4, 2024
Location of this hotel is very convenient a 4 mins walk from Snow Hill station. But the overall cleanliness and quality of like the toilet, doors and bed could be better as they were broken.
6/7
Response from Property: UNG, thanks for taking the time to review our hotel! We're happy our location was convenient for your stay. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Please feel free to drop us a message so we can discuss this further. All the best, Daniel - Hotel Operations Manager.
Maribel
Double Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 20, 2024
hotel was amazing, had a bit of an issue finding my second booking but got it sorted and was so attentive and helpful.
Response from Property: Thanks for the review, Maribel.We're so pleased to read that you enjoyed your stay!The team will be happy to see they made a good impression.Charlotte - Hotel Operations Manager
Guest User
Double Room
Stayed in Jun 2024
Couples
2 review
4.0/5
Very Good
Posted on Jul 11, 2024
Competitive price with above average environment and service.
Response from Property: Hi, thanks for taking the time to review our hotel! Thanks for the feedback and we hope to see you again. All the best, David - Hotel Operations Manager.
Guest User
Double Bed Standard Accessible
Stayed in Jan 2025
Solo travelers
1 review
4.5/5
Great
Posted on Feb 16, 2025
Payment before using toilet at Birmingham should be reviewed
Response from Property: Thanks for the review. Please drop us a message so we can discuss this. All the best, David - Hotel Manager.