JAMES JOYCE COFFETEL(Yangqiao branch, Beijing South Railway Station) Reviews
JAMES JOYCE COFFETEL(Yangqiao branch, Beijing South Railway Station)
Building 3, yard 88, Majiabao East Road, Fengtai District, Beijing, Fengtai District, Beijing, ChinaView Hotel Details
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JAMES JOYCE COFFETEL(Yangqiao branch, Beijing South Railway Station) Guest Reviews
4.6/5
Very Good
1099 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1099)
Positive reviews(1069)
Reviews with photos/video(132)
Large rooms(64)
Convenient parking(43)
Friendly front desk staff(43)
Close to metro(40)
Delicious breakfast(33)
Has rooms for families(9)
Tasty coffee(7)
Comfortable sofa(6)
Negative reviews(30)
TOM_SH
Feifan Family Room
Stayed in Nov 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Overall, our stay was a wonderful experience. The hotel is conveniently located about a 10-minute walk from the Jiaomendong (East) metro station (Exit B, the closest exit). Near the station, there’s a large shopping mall, Intime Department Store, offering a variety of options for shopping and dining, including popular brands like KFC, Pizza Hut, Hey Tea, ChaPanda, and Starbucks, as well as local food options. I highly recommend crossing the street to Exit C (or using Exit C directly), where Wumart supermarket on the first floor has affordable souvenirs. If you walk one intersection further, you’ll find a 7-Eleven. Additionally, there’s a McDonald’s right across from the hotel, which we enjoyed. Although the hotel is somewhat far from major attractions, you can easily reach them by metro and explore the city.
The hotel offers plenty of parking spaces. The interior of the building is designed to feel cozy and inviting.
The staff were incredibly warm and welcoming, going out of their way to assist us despite the language barrier, using a translation app to communicate. As a kind gesture, they greeted us with a cup of delicious tea, snacks, and candy.
The room was spacious and convenient, featuring a balcony, refrigerator, pantry, and washing machine. There was also a microwave available at the front desk. The room was clean and well-maintained, though we occasionally detected a faint cigarette smell, even though it was a non-smoking room. The water pressure was excellent, and hot water was available instantly.
**Suggestions for Improvement:**
1. **Signage:** Since the hotel is situated in courtyard behind the guardhouse, it took us a while to locate it. Adding English signage alongside the Chinese on the building would make it easier for international guests to find.
2. **Room Amenities:** Daily housekeeping should ensure that all items are properly replenished. We booked a room for three people but initially received only two sets of towels and bottles of water. Although the staff promptly addressed this upon request, it would be better to avoid the hassle.
3. **Room Layout:** The two large beds in our room blocked access to the wardrobe, which made it less practical.
4. **Gym Facilities:** The gym equipment was broken and unusable during our stay, which was disappointing.
Despite these minor inconveniences, we truly appreciated the hotel’s hospitality and convenience, and we look forward to staying here again in the future.
6/9
Response from Property: Thank you for your feedback and we will work hard to improve. We are sorry for the inconvenience and thank you for your valuable feedback. We value your experience and please let us know how to improve. We understand your dissatisfaction and will take immediate action. We are always committed to providing quality service and thank you for your feedback. We apologize for the problem you encountered and will investigate. We are committed to continuous improvement to meet your expectations. We appreciate your patience and will resolve your issue as soon as possible. We value the voice of every customer and thank you for your feedback. We look forward to the opportunity to correct and provide better service.
CHIRAG PAL
Feifan Family Room
Stayed in Nov 2024
Family
3 review
4.5/5
Great
Posted on Jan 12, 2025
It’s a very good location. Not far from the city centre. But there’s not much to do or see in and around the hotel. Cleanliness is great. Service is great. Very helpful staff. Lovely tea in the entrance and the small tomatoes and tiny crisps were great. Staff helped with dishes too. Kitchen could be better with Microwave and/or other amenities.
Response from Property: Thank you for your feedback and we will work hard to improve. We are sorry for the inconvenience and thank you for your valuable feedback. We value your experience and please let us know how to improve. We understand your dissatisfaction and will take immediate action. We are always committed to providing quality service and thank you for your feedback. We apologize for the problem you encountered and will investigate. We are committed to continuous improvement to meet your expectations. We appreciate your patience and will resolve your issue as soon as possible. We value the voice of every customer and thank you for your feedback. We look forward to the opportunity to correct and provide better service.
Tham Weng Zhung
Standard Room
Stayed in Oct 2024
Family
5 review
4.5/5
Great
Posted on Nov 9, 2024
Very good service. Very clean & hotel room cozy. Suitable for family. But few feedbacks:
1. Housekeeping wise to ensure amentities to be refill
2. Perhaps can have shuttle service from hotel to "Jiao Men Xi" station. Walking around 5 to 10 minutes. Riding bike around 3 minutes. It just that especially with luggage, then you might face slight difficulties.
Response from Property: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel's facilities and services is the driving force for all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your business trip. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Anonymous User
Feifan Family Room
Stayed in Sep 2024
Travel with friends
1 review
4.5/5
Great
Posted on Nov 22, 2024
Friendly front desk, nice breakfast and spacious room. Convinient for local food hunting and close to train station.
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. Thousands of words can be condensed into one sentence. Thank you for your support of the hotel.
DANG HOANG XINH
Feifan Family Room
Stayed in Aug 2024
Family
5 review
4.7/5
Amazing
Posted on Sep 20, 2024
It is located quite near the metro station but a bit far from the attractions. But it gives off the chilling neighboorhood vibes so we really like it! The service are also nice and they got a great view from the window!
Response from Property: Dear Guest, Thank you for your review! Our hotel advocates "attentive service," and we are diligently seeking opportunities to serve you, aiming to provide a more satisfying and comfortable resting environment! Your satisfaction is our pursuit. We look forward to your next visit. Best regards.
Garfieldtang
Standard Room
Stayed in Jun 2024
Solo travelers
37 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Well decorated, clean room with comfortable bed and sofa. Some more equipped with washing machine, fridge and hair dryer. Helpful and friendly staffs, complimented a cup of coffee and toiletries while checking in, accessible to subway station, restaurants and In Time Shopping Mall.
Response from Property: Dear Guest,Thank you for your review! Our hotel advocates "attentive service," and we are diligently seeking opportunities to serve you, aiming to provide a more satisfying and comfortable resting environment! Your satisfaction is our pursuit. We look forward to your next visit.Best regards.
Guest User
Feifan Family Room
Stayed in Dec 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Jan 20, 2025
Nice staff and good location for food a little bit far from the center but still good location
Response from Property: Thank you for your feedback and we will work hard to improve. We are sorry for the inconvenience and thank you for your valuable feedback. We value your experience and please let us know how to improve. We understand your dissatisfaction and will take immediate action. We are always committed to providing quality service and thank you for your feedback. We apologize for the problem you encountered and will investigate. We are committed to continuous improvement to meet your expectations. We appreciate your patience and will resolve your issue as soon as possible. We value the voice of every customer and thank you for your feedback. We look forward to the opportunity to correct and provide better service.
huixintay
Standard Room
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jan 2, 2025
hotel staffs are very kind and helpful! location not that near attractions but its overall an good stay
Response from Property: Dear guests: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you!
Holiday 888
Feifan Family Room
Stayed in Nov 2024
Family
8 review
3.0/5
Posted on Dec 31, 2024
Hotel indicates no smoking but smoking is allowed in reading room. 2 lifts and one smells like rubbish all time everyday. Rooms overall clean and tidy. Location isn’t really handy to places of interest for tourist.
Response from Property: Thank you for your feedback and we will work hard to improve. We are sorry for the inconvenience and thank you for your valuable feedback. We value your experience and please let us know how to improve. We understand your dissatisfaction and will take immediate action. We are always committed to providing quality service and thank you for your feedback. We apologize for the problem you encountered and will investigate. We are committed to continuous improvement to meet your expectations. We appreciate your patience and will resolve your issue as soon as possible. We value the voice of every customer and thank you for your feedback. We look forward to the opportunity to correct and provide better service.
Khaliunaa Enkhtur
Feifan Family Room
Stayed in Nov 2024
Family
6 review
3.5/5
Posted on Dec 29, 2024
Location was little off from metro station, however there is nearby supermarkets and lots of restaurants.
Breakfast was only Chinese which wasn’t for us.
Cigarette smell was all over the hotel and our room.
Response from Property: Thank you for your feedback and we will work hard to improve. We are sorry for the inconvenience and thank you for your valuable feedback. We value your experience and please let us know how to improve. We understand your dissatisfaction and will take immediate action. We are always committed to providing quality service and thank you for your feedback. We apologize for the problem you encountered and will investigate. We are committed to continuous improvement to meet your expectations. We appreciate your patience and will resolve your issue as soon as possible. We value the voice of every customer and thank you for your feedback. We look forward to the opportunity to correct and provide better service.
Guest User
Feifan Family Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 23, 2024
Good hotel clean and good location however slightly difficult to locate better to arrive in a car or taxi first time since walk from the metro station is about 10 min walk and building is slightly inside a guarded compound.Overall satisfied and value for money
Response from Property: Thank you for your feedback and we will work hard to improve. We are sorry for the inconvenience and thank you for your valuable feedback. We value your experience and please let us know how to improve. We understand your dissatisfaction and will take immediate action. We are always committed to providing quality service and thank you for your feedback. We apologize for the problem you encountered and will investigate. We are committed to continuous improvement to meet your expectations. We appreciate your patience and will resolve your issue as soon as possible. We value the voice of every customer and thank you for your feedback. We look forward to the opportunity to correct and provide better service.
Helasiri Ranatunga
Feifan Double Room
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Dec 15, 2024
The staff at the reception was very supportive and they attended to our transport requirements very quickly. Breakfast was ok, there were several items, which I hope satisfies very one's taste.
Overall our stay at the hotel was very comfortable and worth the money we spent. Highly recommend any one to stay in this hotel.
Response from Property: Thank you for choosing us and supporting the hotel. Your satisfaction with the hotel facilities and services is the driving force of the hotel staff. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your business trip. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Markus cactus
Standard Room
Stayed in Nov 2024
Couples
6 review
4.2/5
Very Good
Posted on Dec 11, 2024
The location is quite alright, 10 minutes by walk to the nearest subway station at line 10. The room was spacious and clean.
Response from Property: Thank you for your feedback and we will work hard to improve. We are sorry for the inconvenience and thank you for your valuable feedback. We value your experience and please let us know how to improve. We understand your dissatisfaction and will take immediate action. We are always committed to providing quality service and thank you for your feedback. We apologize for the problem you encountered and will investigate. We are committed to continuous improvement to meet your expectations. We appreciate your patience and will resolve your issue as soon as possible. We value the voice of every customer and thank you for your feedback. We look forward to the opportunity to correct and provide better service.
nate8991
Standard Room
Stayed in Nov 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Great hotel. Clean rooms, nice staff and close to Beijing south railway. Beds are some of the most comfortable I've found in china.
Response from Property: 感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力,讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置,並配有免費高速 WIFI,是您外出差旅的最佳選擇。為您服務是我們的榮幸,酒店全體員工期待您的下次光臨!
Guest User
Standard Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Dec 9, 2024
It was a clean and beautiful big room, but at first it smelled really bad. Someone smoked in there. But we changed the Room really quick. The service was good.
Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your business trip. It is our honor to serve you, and all hotel staff look forward to your next visit!