Four Points by Sheraton Bintan, Lagoi Bay

My second trip to Bintan♡ Arrived in Bintan with a happy heart. I was very satisfied with the facilities and service. The pool was nice and the food was delicious. However, the room was terrible. The bathroom smelled bad, and the room smelled moldy and rotten.... If these two things were improved, I would definitely come back.

Avoid this hotel and also avoid the Four Points Sheraton abroad. I am so dissatisfied!

This was my first time visiting Bintan. There was nothing I disliked about the room, pool, or restaurant. The room was clean (a cockroach hid in my swimsuit on the balcony, but not inside the room). I reported a water quality issue with the pool, but it was clean from morning to afternoon. It was a bit dirty in the afternoon. I enjoyed happy hour at the poolside bar, had a beer, and the pizza and burgers were delicious. However, I left a T-shirt at the pool and couldn't find it for three days. It wasn't a big deal, but the staff's response was extremely disappointing. I asked the same person every time (a female employee at the check-in desk) as if she'd never heard of it before. When another employee told me they found the shirt, they spoke to the staff in Indonesian and apologized, refusing to return it. I visited several times afterward, but they always acted surprised and asked for a photo, only to be told they didn't have it. The resort also offered a fixed price, but they tried to adjust it to match the price by asking for a Grab, which was inappropriate. Finally, on the second day, breakfast was over five plates piled high, and they weren't even cleared, so I had to go looking for salt. Aside from those three things, I was very satisfied. I was especially impressed by the warmth and kindness of the kids' room staff. Every single staff member I encountered in the hallway was so sweet. Thanks to them, my vacation in Bintan ended happily. I was especially grateful for their kindness to my child. I would definitely come back!