Four Points by Sheraton Bintan, Lagoi Bay

⭐️⭐️⭐️⭐️ | Comfortable Stay with Room for Service Improvement I recently stayed at Four Points Bintan and overall had a great stay, especially after being upgraded to a better room. The hotel itself is nice, and I truly appreciated the upgraded room they gave me, it was a kind gesture that helped turn things around. However, I do want to share my experience honestly. I initially booked a Deluxe Room, which was fine until I noticed the floor drain was clogged. I reported the issue to the staff, but to my surprise, their first solution was to send a maintenance person into my room at 11PM, which was not ideal or professional especially while I was already in the room trying to rest. Only after I pushed back and explained that this wasn't an acceptable way to handle a guest issue late at night did they offer to move me to a different room. I felt this should have been the first solution offered, not the last. It took some unnecessary frustration to get to the right outcome. That said, once they moved me and offered the upgraded room, I felt much better about the situation. The room was great, and I appreciate the effort to make up for the inconvenience. I hope the management takes this feedback seriously and trains the staff to handle guest complaints more professionally and proactively in the future. A prompt room change would’ve made a big difference from the start. Would I come back? Yes, the property itself is lovely. But I do hope to see better front-desk responsiveness and service recovery next time.

Great hotel for a relaxing holiday. Clean beach and a great pool to dip in.

Pros: We stayed for 2 nights from Friday to Sunday. Loved everything about the beach resort vibes. I even did a mini photoshoot with my family. The pool was huge with different sizes. The staff were friendly. Always greeting whenever they see us. They even give us late check out without any charges which was the biggest plus. The breakfast buffet was really good. They had kids club which my toddler had some play time. Spa service was good. Cons: The food items in room service could be better. The timing to send food over was slow. Not much kids food options.

Highly recommended resort for staycation and very accommodating staff. We had a great stay here!

Friendly and helpful staff. hotel had good location and facilities